I cannot believe this.

[quadcitypickers]

Someone messaged me before purchasing a set of brake pads for their car if they would fit their car. 

I told them these pads ONLY fit your model of car with a 3.6L V6 engine.

Buyer buys them, then opens a return "THEY DO NOT FIT!!"

I ask them what engine they had and they reply "2.0L 4 cylinder".

I ask them why on earth would they buy something that I told them would only work with the 3.6L V6 engine and then demand a return?

Even worse, I put in the description "please look at your current brake pads to ensure they fit". The brake pads for the 2.0L 4 cylinder look COMPLETELY different. 

They got mad at me and basically said "I can buy whatever I want, even if you tell me it don't fit and return it, it's my right".

Every day I lose a little faith in people..

[stuff4divas]

@quadcitypickers  

well the good news is it's a remorse return, does not fit, and u have a no returns policy, so u don't have to accept the return and refund. if u do, the shipping will be on the buyer both ways and u won't have to refund them.

the bad news is if the buyer opens a chargeback, he will be able to keep the pads, get a full refund and u will have to pay a $20 fee on top of the refund.

you have a decision to make.

and yes, it's scary out there, the mentality of many.

[bonanza125]

"They got mad at me and basically said "I can buy whatever I want, even if you tell me it don't fit and return it, it's my right"."

Have them return the brake pads, refund them the money and block them. This buyer clearly ignored your response and just took advantaged of the moneyback guarantee cause there was no risk for them. It's a sucky situation for a seller cause it costs money and time. 

[dolcetreasures]

I can’t imagine what type of low IQ, country-fried rube would say such a thing? And it sucks that sellers are helpless here to deal with this nonsense. It’s not the norm worldwide. 

[meme6253]

I am closing in on losing all faith in people!, Things are crazy & people are getting crazier, Hang on for the ride!

[stainlessenginecovers]

I would respond with 'You're correct. At least I got a 3 week interest free loan of your $$ that I was able to earn interest $$ on. If there were only more that think like you, I would be rich! Thanks!"

worried about feedback? Copy/paste their brilliant response to you for the world to see. 

"Buyer was informed it did not fit their car before they purchased. They still bought. Then refunded and told me not to tell them what to buy" 

[chapeau-noir]

I don't think people are necessarily stupider, it's just that since we sell to the world, we encounter everybody's village idiots rather than just our own. 

[hartungcards]

Did you ask them if they were trying to install the brake pads on their engine?

[fern*wood]

I'm guessing this falls under the category that requires free returns now.  If so, isn't there some protection or shipping help from ebay?  

[roccotacodad54]

"Every day I lose a little faith in people."

   I lost that long ago.

   A very wise woman I used to know (RIP) told me once that if I expect people to act civilized I will be setting myself up for dissapointment. That it is better to be pleasantly surprised than be dissapointed by expectations....................

[ednkarens]

The Best thing to do to prevent this type of sale is right when someone buys a car part, send them a note that before you can close the sale and ship you must have their car's VIN number either from the plate on the  dashboard inside next to their windshield, or from their auto insurance card.  This way you can do a quick VIN search and it will tell you the correct year, make, model and usually 99.9% it's right on the engine size.  You can also call a local national auto parts store and ask whoever answers if they have the brakes for that specific car and let them quickly search the VIN number to give you more peace of mind.

If no one gets back to you with their VIN number within 48 hours, then you can send them a polite note that you are still waiting for their VIN and if you don't hear from them within 24 hours, you'll cancel their purchase due to lack of confirmation.

Of course they might get mad and give you a Neg, however, if you respond to their feedback by stating you can only ship a specific part with confirmation of a vehicle's VIN, then anyone who reads your feedback should hopefully see how professional and thorough you are.

[adamcartwright]

@ednkarens 

Have you put that into practice, yourself? 

[jonathanbrightlight]

@ednkarens 

That sounds like a quick path to a suspended selling account.

[gwenscupboard]

Sorry but I have to say that is the dumbest thing I have ever read.

If a person wants to buy a car part knowing that it will NOT fit their particular car, that's their prerogative.

Just like OP's 'buyer' and his right to be stupid.

[ednkarens]

I stand corrected.  I used to work in an auto parts store and it always got to me how people who wanted to repair their own cars didn't even know exactly what they owned.

I feel bad for everyone here that work so hard to sell the correct part only to have what happened to the OP.