@chrysylys wrote:
brian@ebaywrote:
I want to clarity that we will continue to make it right after 2018 by offering buyers one of the below options, covered by us (eBay).
- Shipping cost reimbursement
- Voucher for a future eBay purchase
- Free return label if the sellers accepts return
The coverage that we are offering through 2018 is that we will offer the above coverage even if the seller doesn't ship the item on time. After 2018, we will only offer this coverage if the seller ships within their stated handling time. You'll find this information here.
So, in the case outlined in my other thread, Corporate will still pay the bounty and the seller will not be harmed in ANY way?
https://community.ebay.com/t5/Selling/GD-Date-Missed/m-p/28287005#M1177102
@chrysylys, in your example you stated that the seller shipped the item within their stated handling time, which means we will cover the voucher / shipping refund / return label cost even if this occurred after 2018. In 2018, we will also cover it if the seller doesn't meet their handling time.
I want to take a moment to say that Guaranteed Delivery does not change how sellers do business today. The current expectation is that items need to be shipped within a sellers stated handling time and this does not change with Guaranteed Delivery. What is being guaranteed within this program is that if an item arrives late the buyer will receive one of the mentioned options above. As long as sellers can consistently meet their handling time then this program is right for them. If they cannot consistently meet their handling then this program may not be right for them.
@coffeebean832 wrote:
brian@ebaywrote:
@chrysylyswrote:
Hey, I got a free $10 on Corporate because they screwed up the GD estimate.
'Course, after the first of next year, it appears the seller would be on the hook for that 'bonus'. You good with paying your buyers an extra $5 every time an item is late through no fault of your own?
Hi @chrysylys, I want to clarity that we will continue to make it right after 2018 by offering buyers one of the below options, covered by us (eBay).
- Shipping cost reimbursement
- Voucher for a future eBay purchase
- Free return label if the sellers accepts return
The coverage that we are offering through 2018 is that we will offer the above coverage even if the seller doesn't ship the item on time. After 2018, we will only offer this coverage if the seller ships within their stated handling time. You'll find this information here.
If a seller is in the handling time program and meets their handling time then eBay will cover it.
If a seller is in the door-to-door program and the delivery is late then the seller is responsible starting January 1st.
Thanks @coffeebean832, that's a great callout! The information for the door-to-door program can be found here.
@d-k_treasures wrote:
brian@ebaywrote:
@chrysylyswrote:
Hey, I got a free $10 on Corporate because they screwed up the GD estimate.
'Course, after the first of next year, it appears the seller would be on the hook for that 'bonus'. You good with paying your buyers an extra $5 every time an item is late through no fault of your own?
Hi @chrysylys, I want to clarity that we will continue to make it right after 2018 by offering buyers one of the below options, covered by us (eBay).
- Shipping cost reimbursement
- Voucher for a future eBay purchase
- Free return label if the sellers accepts return
The coverage that we are offering through 2018 is that we will offer the above coverage even if the seller doesn't ship the item on time. After 2018, we will only offer this coverage if the seller ships within their stated handling time. You'll find this information here.
So in order to
shovepush this GD program onto sellers, a seller can ship a week late and ebay will still give the buyer a 5.00 voucher or coupon(out of their own pockets) until the end of 2018?
Wow. Just .... wow.
Hi @d-k_treasures, sellers are still held to the same Seller Performance Standards that they are today, meaning your example would likely result in a defect. On top of this, sellers will only remain in the Guaranteed Delivery program if they meet the necessary requirements below:
- A minimum of 97% on-time handling.
- A minimum of 95% on-time tracking upload.
@bubbleman2010wrote:Brian what is the main selling point you'd use to encourage a seller to sign up for GD?
I can't speak for Brian, but for me it's that if the buyer negs you for a late shipment, and you shipped in your handling time, Ebay will remove the neg. I could have used that a few months ago. 
@bubbleman2010 wrote:
Brian what is the main selling point you'd use to encourage a seller to sign up for GD?
Hi @bubbleman2010, one of the main benefits of the program is the increased visibility that sellers items receive. eBay also handles any customer service issues related to a late delivery so sellers can focus on their business instead of working to resolve buyers concerns about late deliveries. The added protections for negative feedback are also a nice benefit for sellers.
@bubbleman2010wrote:Sorry but that feedback would stand they negged you because they never got the item they didn't neg you because you didn't ship the item. Tracking proves you completed your job,but one of your no risk business partners on down the line falled to do theirs....
Not necessarily. They dropped a neg out of nowhere, never contacted me first. I contacted the buyer, told them to file an INR. Since they'd already left the neg I had no reason to work with them, so I refunded, filed the lost package report and had it redirected back to me instead of to them.
The package was found two days after I filed the report. Had they contacted me FIRST instead of dropping the neg they would have received it because I would have filed the report sending it on to them. Since they didn't do that, I had it returned back to me. It WAS almost two weeks late, where it was I have no clue, all it had was the "in transit" notification over and over again.
So it may have helped. But anyway, it's all good. I got the book back, listed it for $5 more and sold it two days later.
But it WILL definitely help for those negs where the buyer drops the red donut for a package a day or two late, as long as the seller ships within their handling time.
@d-k_treasures wrote:
brian@ebaywrote:
@bubbleman2010wrote:
Brian what is the main selling point you'd use to encourage a seller to sign up for GD?
Hi @bubbleman2010, one of the main benefits of the program is the increased visibility that sellers items receive. eBay also handles any customer service issues related to a late delivery so sellers can focus on their business instead of working to resolve buyers concerns about late deliveries. The added protections for negative feedback are also a nice benefit for sellers.
If GD has no bearing on how the listings come up in search, should someone accidentally click on Best Match, how do they get increased visibility other than if they ONLY select listings via the GD toggle(and probably miss a lot of items that are cheaper, a better fit, better quality, excellent seller rep, etc.)?
@d-k_treasures, the option to toggle search results to only show eGD items is the increased visibility this program offers since eGD listings will be the only items displayed when this toggle is used. Buyers that are looking for quick shipping will likely be more inclined to use this toggle going forward.
