@bubbleman2010wrote:
The three ebay seller testimonials claim their sales increased 100% when they switched to GD. With that kind of increase I think they should just make GD the default setting on the search we'd all be like big dogs in tall cotton....
This struck me as odd. Only 3 testimonials. Surely the test pool is higher than that - and eBay marketing department, which has worked so hard to convince us this is a splendiferous idea, could find more positive reports to show that, without a shadow of a doubt, GD was indeed a splendiferously proven great idea.
This is how it seems: eBay reallyreallyreally wants to tap in on the perceived success of Amazon and similar markets. To do so, eBay pulls data from sometimes obscure and out-dated sources to substantiate the changes made to its business model, regardless of real-life application or feasibility. In order to achieve this ideal, eBay must have the sellers sign on to these changes fully - and if not voluntarily, then forcibly (or leave altogether).
Sellers would be cheering from the rooftops if the changes would, indeed, bring them more business and revenue without the typical glitches and penalties eBay levies. This is something eBay should understand. Instead, what we seem to get is yet another round of half-thought-out changes which may or may not actually benefit sellers, changes which may also slap more restrictions on sellers regardless of assurances by eBay's marketing.
If eBay wants to 'reward' good sellers who already ship quickly, etc., as they stated in the webinar, then how about returning the 20% discount for TSR+? Add a 10% to TSR (who do not currently enjoy a discount)? THAT would be a reward for good customer service, not making up a whole new "program" under the guise of showcasing these sellers - by making a buyer click into a different search pane. Also keep in mind that this program penalizes newer sellers because the filters stay in place - if you do not consciously think to click out of the 3-day filter, then you will miss any and all of the otherwise very good sellers or up-coming sellers who provide solid customer service and goods.
For us, if eBay keeps to their current track on GD, there is no harm in being in the program. But there also is no benefit. Our customers and potential customers typically know just what they're looking for and we already offer expediated shipping if they need something to them faster (yesterday a motor was purchased and sent FedEx overnight early am within an hour or so). That is what customer service looks like, not adding another layer of goop to a largely gimped system.
Forcing our buyers to click another button or two in search - a search function that already glitches more often than not and returns ridiculously wrong results - is NOT helpful for us as sellers or for a "good buyer experience".
YMMV
~M
