Guaranteed Delivery looks like a good thing!

[pvcliff]

So after attending both live discussions and Weekly Chat, Guaranteed Delivery looks to me like it doesn't have a downside. Might work a little better if I lived in Omaha instead of Los Angeles since distance can play a part, but otherwise I can't wait until it goes live for me!

[alan@ebay]

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brian@ebay wrote:

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@d-k_treasures wrote:

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brian@ebaywrote:

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@bubbleman2010wrote:

Brian what is the main selling point you'd use to encourage a seller to sign up for GD?

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Hi @bubbleman2010, one of the main benefits of the program is the increased visibility that sellers items receive. eBay also handles any customer service issues related to a late delivery so sellers can focus on their business instead of working to resolve buyers concerns about late deliveries. The added protections for negative feedback are also a nice benefit for sellers. 

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If GD has no bearing on how the listings come up in search, should someone accidentally click on Best Match, how do they get increased visibility other than if they ONLY select listings via the GD toggle(and probably miss a lot of items that are cheaper, a better fit, better quality, excellent seller rep, etc.)?

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@d-k_treasures, the option to toggle search results to only show eGD items is the increased visibility this program offers since eGD listings will be the only items displayed when this toggle is used. Buyers that are looking for quick shipping will likely be more inclined to use this toggle going forward. 

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Totally! When I shop on eBay now I toggle the Guaranteed Delivery filter on every time. As soon as I decide to buy an item I want it as soon as possible.

[bubbleman2010]

Where would a buyer find this toggle switch at? I use advanced search and don't see a toggle switch there in the search selections.....

[calntom]

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@chrysylyswrote:

Hey, I got a free $10 on Corporate because they screwed up the GD estimate.

'Course, after the first of next year, it appears the seller would be on the hook for that 'bonus'.  You good with paying your buyers an extra $5 every time an item is late through no fault of your own?

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I will see how it plays out. Not much of a risk involved here.

[alan@ebay]

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@bubbleman2010 wrote:

Where would a buyer find this toggle switch at? I use advanced search and don't see a toggle switch there in the search selections.....

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Hi @bubbleman2010, 

You'll see a gif of it in action on this page-

http://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html

It's not in advanced settings, it's just above the first item on the search results page. 

[chrysylys]

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@bubbleman2010wrote:

Where would a buyer find this toggle switch at? I use advanced search and don't see a toggle switch there in the search selections.....

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You'll notice that it is OFF as I always keep it.  The one purchase on the other thread was in spite of that.

[chrysylys]

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alan@ebaywrote:

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 As soon as I decide to buy an item I want it as soon as possible.

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That's a big part of what's wrong with the world today.  Everybody's in a hurry for everything.  I remember when it took 6-8 weeks for mail ordered things to arrive.

[bubbleman2010]

You folks must be on a different ebay I don't see a toggle switch to turn off or on anywhere I look. Top of page right side hit advance search on that landing page where is the toggle switch located?

[bubbleman2010]

I found it I didn't know that thing did anything.... Sellers proclaim it increases sales by 90% yeappers I own a category for the next 24 hours and a buyer can look at 1591 listings and see my item or toggle GD and see 113 slow to no sales items that no ones interested in.....

[alan@ebay]

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@chrysylys wrote:

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alan@ebaywrote:

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 As soon as I decide to buy an item I want it as soon as possible.

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That's a big part of what's wrong with the world today.  Everybody's in a hurry for everything.  I remember when it took 6-8 weeks for mail ordered things to arrive.

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Welcome to 2018! 

[vintagecraze50]

I agree that the GD is going to be a very good thing. People who shop on Amazon and then go to Ebay will come to expect that deliveries are going to be fast. They love that about AMZ. People who need items for a specific event are going to love it too. People who do not want to QUESS when the item is going to arrive are going to have more CONFIDENCE buying on here. People, you have to undstand this as well. Customers usually have LESS buyer remorse when they make an impulse buy and get it QUICK. They are less likely to return something psychologically becuase they did not have enough time to really think about what they spent.  IT WILL WORK. And I feel confident with Ebay's support if items get there late due to the P.O. 

[vintagecraze50]

I'm with Alan. I buy it. I want it fairly quick, I want to know when it is coming, and if something is going to take 6 weeks to get to me--I will drive somewhere and get it in a few hours, not buy it on the internet.

[gracieallen01]

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brian@ebaywrote:

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@chrysylys wrote:

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@brian.t@ebaywrote:

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I want to clarity that we will continue to make it right after 2018 by offering buyers one of the below options, covered by us (eBay).

• Shipping cost reimbursement
• Voucher for a future eBay purchase
• Free return label if the sellers accepts return

The coverage that we are offering through 2018 is that we will offer the above coverage even if the seller doesn't ship the item on time. After 2018, we will only offer this coverage if the seller ships within their stated handling time. You'll find this information here. 

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So, in the case outlined in my other thread, Corporate will still pay the bounty and the seller will not be harmed in ANY way?

https://community.ebay.com/t5/Selling/GD-Date-Missed/m-p/28287005#M1177102

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chrysylys, in your example you stated that the seller shipped the item within their stated handling time, which means we will cover the voucher / shipping refund / return label cost even if this occurred after 2018. In 2018, we will also cover it if the seller doesn't meet their handling time. 

I want to take a moment to say that Guaranteed Delivery does not change how sellers do business today. The current expectation is that items need to be shipped within a sellers stated handling time and this does not change with Guaranteed Delivery. What is being guaranteed within this program is that if an item arrives late the buyer will receive one of the mentioned options above. As long as sellers can consistently meet their handling time then this program is right for them. If they cannot consistently meet their handling then this program may not be right for them.

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Brian, where is the written policy on 'Guaranteed Delivery'?  It seems that they missed it on the A-Z index.

And, there is this part of the UA under:

"Late shipment rates .....

We'll consider a shipment as late when one of these things happens:

• Tracking shows the item was delivered after the estimated delivery date
• There's no acceptance scan within your handling time
• The buyer lets us know that the item was delivered after the estimated delivery date

If more than 10% of your transactions are classified as late shipments, we may limit some of the shipping options available to you to make sure buyers have the right expectations on delivery times."

-- Does this still include a defect, which was listed on the UA? --

And:

Late shipment rate
Transactions where you didn't send the item within your handling time or the item was delivered after the estimated delivery date.

Requirements All Sellers eBay Top Rated Sellers Maximum percentage of transactions sent late 7% 3% Maximum number of transactions sent late 8

6

-- This would be for all shipping, including door-to-door and handling time? --

[alan@ebay]

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@bubbleman2010 wrote:

I found it I didn't know that thing did anything.... Sellers proclaim it increases sales by 90% yeappers I own a category for the next 24 hours and a buyer can look at 1591 listings and see my item or toggle GD and see 113 slow to no sales items that no ones interested in.....

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Hi @bubbleman2010, 

I'm glad you found the toggle. If there's a limited amount of items in your category showing as meeting the criteria for eBay Guaranteed Delivery, then I'd see that as an opportunity for you - if you can ship items fast and you join the program, you may see increased sales as a result of buyers filtering and finding your items from that smaller pool. 

[annindallas]

Welcome to 2018?

If all of ebays surveys, data and studies were correct, why are they floundering?

Good thing ebay isnt a hospital. If you broke your leg, they'd give you a pedicure.

[ag47silver-us]

How is this not insurance? It's not a promise to get the package there on time. The policy is compensation for failure. Not re-assurance of a promised service. What do people think "guarantee" means? Won't they be misguided...