@zamo-zuan wrote:
@Anonymous wrote:
Honestly, I am a confused to see the level of negative reaction that I've seen here for a free service that only serves to increase visibility for those sellers who are already shipping internationally. It is simply a translation service and though I commend those who wish to educate themselves further, I want to encourage everyone to take a moment to review the information I've already shared to reassure themselves of what this program is and is not.
In another post on here regarding webinterpret recently, you mentioned fees could be charged after the promotional period ends. That is one reason.
The second is, as you can see, we didn't even know we were signed up. It feels like a betrayal of trust to see we were automatically enrolled in a program, especially one that has regularly been discussed on the forums here by sellers who had issues with it.
You have also mentioned in the other post that it will count towards seller limits, when these days we are carrying one new brand so far, and have a couple new brands incoming. This will limit our listing ability as we grow.
If I did not find this post, I would have never seen the email stating that we were signed up. Which would put us under threat of increased fees after promotional period, as well as we would never know why our listing limits were being filled up.
Finally, as you said, this not should be applying to sellers who ship internationally with Global Shipping. This is 100% confirmation that it IS applying to sellers who ship with Global Shipping (as that is our international method).
It's hard to have comfort in something that we were signed up for without our knowledge, especially when the stated policies about who gets signed up are not even being followed correctly.
One more thing I just noticed, in another post on here from just 4 days ago, you mentioned you do not opt anyone in without authorization, and that some sellers were notified a month ago. This does not seem to be the truth, as we were signed up 9 days ago without authorization.
All these combine to a severe breach of trust.
After the issues we've had over the last year and a half, combined with this, how are we expected to even trust this "opt out" button without knowing exactly what signing us up did to our account, and what opting out does...?
(Edit: https://community.ebay.com/t5/Selling/Why-the-negativity-about-Webinterpret/m-p/30033371/highlight/true#M1453317 - that post sums up the reason for distrust very well.)
Hi @zamo-zuan, I've included responses to your concerns below:
In another post on here regarding webinterpret recently, you mentioned fees could be charged after the promotional period ends. That is one reason.
I believe in another post I stated that if a fee was assessed, we would be happy to credit it. No fees should be assessed, and I only mention our ability to offer a credit as a pre-emptive measure of reassurance. This service is free, will not list above the free insertion fee credits for the related markets, and all listings will be removed after the promotional period, free of charge.
The second is, as you can see, we didn't even know we were signed up. It feels like a betrayal of trust to see we were automatically enrolled in a program, especially one that has regularly been discussed on the forums here by sellers who had issues with it.
The email you received is the notification. I may be misunderstanding, but if a seller is concerned that they were not notified, but they received an email about this program with full details in advance, I'm not certain why there is a feeling of lost trust. The program begins in September for those receiving notices now.
You have also mentioned in the other post that it will count towards seller limits, when these days we are carrying one new brand so far, and have a couple new brands incoming. This will limit our listing ability as we grow.
As I also mentioned in my other post, we will be increasing sellers limits as needed to ensure that a seller is covered. If you are not hitting your limits even with this promotion, and have no business reason for higher limits, we may elect to not increase your current limits. If you are hitting your limits, may hit your limits with normal listing, or have a business reason for increased limits (such as the brands you are bringing in your example) you can request a limit increase.
If I did not find this post, I would have never seen the email stating that we were signed up. Which would put us under threat of increased fees after promotional period, as well as we would never know why our listing limits were being filled up.
I strongly encourage sellers to keep an eye on communications from eBay, as these are often times contain very important updates. Though I understand that in this day and age we all receive a large number of electronic communications, it is a seller's responsibility to monitor messages from eBay to maintain a successful business on our platform.
Finally, as you said, this not should be applying to sellers who ship internationally with Global Shipping. This is 100% confirmation that it IS applying to sellers who ship with Global Shipping (as that is our international method).
While you are opted into the Global Shipping Program, you also ship directly - you do not have your account set up to block any international countries. Sellers who only ship via the Global Shipping Program would not be eligible for this promotion. If you want to only ship through the Global Shipping Program, you would need to change your shipping preferences to 1) exclude all international locations 2) override your shipping exclusions for Global Shipping Program eligible items and 3) apply these changes to all your current listings. This can be done by visiting https://www.ebay.com/ship/prf/excludeRegions
One more thing I just noticed, in another post on here from just 4 days ago, you mentioned you do not opt anyone in without authorization, and that some sellers were notified a month ago. This does not seem to be the truth, as we were signed up 9 days ago without authorization.
As I mentioned in my previous response, you should check the start date of your promotion. Some sellers were notified last month, and may already be experiencing the benefits of this promotion. If you were notified nine days ago, and the promotional period starts in September, then you have received more than a month's notice.
