eBay

siamjane8 · ‎04-25-2023

We just had a chargeback and neg feedback left for an item that we accepted a buyers remorse return for an item. They opened and closed the return, then opened a chargeback and left neg feedback. After reaching out to customer service on three occasions over the past 3 weeks- all of the sudden, yesterday a group of messages showed up all at once on ebay's back end- BUT STILL DO NOT SHOW ON OUR EBAY MESSAGES ANYWHERE!. The buyer was asking why we were not responding, and why we were ghosting them. One message had tracking info!. Absolutely none of those messages have come through to our account as of yet....

Thankfully we were able to get the buyers phone # from the original order and contact them and work it all out with no hard feelings. They mentioned that they thought it was odd because we answered within minutes to every question but then all of the sudden never responded again.

I did just receive an ebay message from a potential customer yesterday that was from a conversation from 3 weeks ago! What on earth is going on with the messaging system?

esg-enterprises · ‎04-25-2023

Just spoke to CSR, the messaging system has not been working right for 3 weeks. There is an open ticket, lol

It's nutz.

coolections · ‎04-25-2023

They say that to anyone who calls. They are trained to never disagree. I have had messages every day for the last 3 weeks with no problems.

the-hook-and-the-loop · ‎04-25-2023

I believe eBay is working on breaking every aspect of the platform. It may have been taken over by competitors and they have been dismantling it. We will never know for sure because eBay never talks to humans.

siamjane8 · ‎04-25-2023

@coolections

except for the messages that you do not know you had because they never showed up in your inbox because of the "glitch"......... why do you disagree with everyone? Do you think that were are lying when we come here to let people know there is a site issue? Do you believe that ebay is infallible and that there are never any issues?

spreadlovelikefire · ‎04-25-2023

Until you find out that you haven't been getting all of them. This has happened to me this past week as well. I get some messages and then I have a buyer who sent me a final message that came through that said "why aren't you replying to my messages about my problem?" I received that message but nothing before or after. I replied twice to that one message and nothing. So apparently it's a problem that is hit and miss. And you won't know about it until one of the messages slides through and then you'll have to deal with an angry customer.

esg-enterprises · ‎04-25-2023

I have received messages too. But there is an issue with not all messages going through. They are trained to never disagree, you have zero credibility with these absurd comments.

dbfolks166mt · ‎04-25-2023

Just spoke to CSR, the messaging system has not been working right for 3 weeks. There is an open ticket, lol

It's nutz.

Too bad they didn't provide you with the ticket number and a method by which you could track the status of the ticket. Who knows if there is really one open, what it's priority is and if it is even being worked on. I can confirm there are issues. I sold and shipped several items on Sunday and knew about the sales through seller hub of course, but I only received about 1/2 of the normal messages I receive associate with a sale, aka we have sent your payout.

esg-enterprises · ‎04-25-2023

It is a shame, I sent offers to a 3 individuals last week who reached out to me about a lower price. 2 of them have since replied, did you consider my offer? I told them I sent one days ago, they have replied, we received nothing from you and ebay will not allow anymore offers. Who knows what is going on.

dbfolks166mt · ‎04-25-2023

It is a shame, I sent offers to a 3 individuals last week who reached out to me about a lower price. 2 of them have since replied, did you consider my offer? I told them I sent one days ago, they have replied, we received nothing from you and ebay will not allow anymore offers. Who knows what is going on.

I have been and always will be grateful that the eBay IT team is not in control of the software that manages our nuclear weapons systems.

coolections · ‎04-25-2023

@siamjane8 Believe me I receive all messages.

siamjane8 · ‎04-25-2023

@coolections

Your right cool, everyone else is wrong lol. You probably do get all your messages because you don't even sell on eBay, so you wouldn't have any... So you probably did make a true statement. If you do sell here show us your doing ID so we can take you seriously.

It is really disruptive though to have eBay employees posting here in secret.

iamalwaysright · ‎04-25-2023

@the-hook-and-the-loop wrote:
I believe eBay is working on breaking every aspect of the platform. It may have been taken over by competitors and they have been dismantling it. We will never know for sure because eBay never talks to humans.

“An empire toppled by its enemies can rise again. But one which crumbles from within? That's dead. Forever.” -Helmut Zemo