eBay

this-that-and-then-some · ‎08-12-2020

So, had a buyer initiate a return with the reason "Seller claimed these were a 40 pair of shorts. False label had been sewn into shorts. I measured the shorts and they are 38 waist."

We accept returns, but Ebay is requiring us to provide the label? Is this due to they clam "Doesn't Match Description or Photos"? It would only be $4 for a new label, but claiming that there was a "false label" sewn in the shorts to deceive the buyer is just ridiculous, do they think we have fake labels sitting around just to deceive people? More than likely it's just that size is different due to brand, it's happened personally on numerous occasions. Is this something that can be challenged through Ebay?

ste-9405 · ‎08-12-2020

@this-that-and-then-some wrote:
We accept returns, but Ebay is requiring us to provide the label? Is this due to they clam "Doesn't Match Description or Photos"?

This is why you onways provide masurements in you're littings, otherwise you can be hit with a clam.

inhawaii · ‎08-12-2020

Look, we all know that you changed the label from size 38 to size 40. Everyone knows you can get way more for a size 40 shorts than you can for a size 38 shorts. JUST KIDDING!

Yes, because the buyer selected "not as pictured/described" you are responsible for the return shipping.

Accept the return. Provide the return label. When you get the item back refund the seller. If you don't, ebay will do it. Ebay will find in favor of the buyer, refund the buyer with your funds and let the buyer keep the item.

If you accept the return and the buyer does not return the item, you win. No refund.

Good luck and stay safe!

Sea Of Love - The Honeydrippers

gracieallen01 · ‎08-12-2020

Well, you can try to challenge it, but it won't float. 99.9% chance you will lose. You have to refund or ebay will and you will get a bad ding. You don't have to provide a label, if you don't want them back, but you do have to refund. As the other poster said, if you provide a shipping label, they may disappear and not return the shorts. The person probably thought they would fit a 40, until they tried them on and saw the overflow.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

this-that-and-then-some · ‎08-12-2020

We generally provide measurements for pre-owned clothing, but not new items. Actually, it looks like we did provide the inseam, but not the waist circumference.

this-that-and-then-some · ‎08-12-2020

I know right, I would accept that they don't fit to size, but claiming that a "false label" was sewn in is really stretching it.

Do you know how to provide a label? I can't imagine we have to print one up and send it to them?

this-that-and-then-some · ‎08-12-2020

I think that my only thought to challenging was the claim that a "false label" was sewn in to deceive them, so they can use the Item Not as Described claim and not have to pay for return shipping. We shipped it to them free to begin with, it's disappointing to have pay both ways for something that is not clearly our fault. We've been on Ebay for a long time playing this game, so I know that it's just part of the business sometimes, but sometimes you just want to get the "win" on principle.

gracieallen01 · ‎08-12-2020

All the games can get tiresome after a while. Unfortunately, there are new 'players' entering the arena all the time, and the old one seldom retire.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

lilbama911 · ‎08-12-2020

Have you asked the customer to provide a photo of the alleged fake label? For eBay to ask you for a photo of the label is absurd, since the label in question, is attached to the shorts you sold the buyer. Inform eBay that the label is now in the possession of the buyer and if they are serious about photos, request the photos from the buyer.

Moreover, this situation is petty and pointless. Tell eBay, you have better things to do with your time, which excludes buying and sewing in a fake label on a pair of shorts. Since manufacturers sizes vary, based on their size chart what would you gain by listing a Size 38 shorts as a Size 40.

Lets face it, when buyers want to return an item, sometimes they come up with outlandish reasons, instead of losing weight.

this-that-and-then-some · ‎08-12-2020

They sent a picture, don't know that proves we sewed it in to deceive them. I mean they aren't even trying to say we're selling a fake brand label, but a fake size. We're talking small potatoes here and really shouldn't even be wasting my time thinking about it, just principle for me I suppose.

soh.maryl · ‎08-12-2020

As I am pretty sure you are well aware, once the buyer opens the item not as described case, any further discussion or exchange of pictures will be pretty pointless as well as a waste of time.

inhawaii · ‎08-12-2020

soh.maryl is absolutely correct. If a not as pictured/described claim has been started by the buyer, pictures mean nothing. Video means nothing. DNA means nothing. You will lose the claim.

It's best to accept the return and move on.

When you accept the return, ebay will let the buyer print out a label at your expense.

Sea Of Love - The Honeydrippers

m60driver · ‎08-12-2020

Whether the label is fake (and that is total bulltrump) or not is irrelevant to Ebay. Not a point that you can argue. Your only options here are to either pay for the return or just refund and let them keep the shorts. If you pay for the return you will also have to pay shipping again if you relist. At that point your shipping will total to $12 for a $23 item. Is that worth it to you or is just abandoning the item a better business decision?

By the way, rat's derriere ugly shorts that would go well with some of my louder Hawaiian shirts.

southern*sweet*tea · ‎08-12-2020

Mistakes DO happen at the factory. I don't think the buyer is actually saying that YOU sewed a fake label into the shorts , only that the label is wrong. Many times things get lost in translation between the brain and the keyboard.

But anyway, in a not as described case, the seller is required to send a prepaid return label if they want the item returned.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

pickapaper · ‎08-12-2020

It is very important that clothing sellers provide measurements in listings, even with new items.

Clothing can be "mis-sized", i.e. have the wrong size labels sewn in at the factory (this happens more often than you think).

Clothing varies in sizing, even in the same brand.

Cheaper brands tend to be cut more skimpy than better brands; they may be marked a certain size but will fit smaller than marked.

The style of an item and even the fabric can affect the way it fits.

Looking at the stitching in the photo you provided, this appears to be a less expensive item. It's probably a brand that cuts their garments on the skimpy side to save money, so they are marking the items as a certain size but they will run small.