Can't Issue Refund

[deda0804.jj7cp2wrv]

Trying to issue a refund.

I have no "Available funds" in my Ebay account.

I have my credit card on file confirmed as my "Preferred for selling costs" under my account Page.

When I try to issue the refund my card does not show up to click on, it keeps telling me to "add payment method". So I re-add the same card, get a confirmation, but again it does not show up as an option to issue the refund. I try a different card... same thing.

[robbie31415]

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@hartungcards wrote:

It's as if you didn't even read or comprehend @stainlessenginecovers  reply.

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To be fair his reply was wrong. You aren't limited to your checking account.

I fund refunds with my card all the time.

[kensgiftshop]

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@stainlessenginecovers wrote:

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@kensgiftshop wrote:

Then why does it give you the option to add a new card to pay fee's and refunds?

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@kensgiftshop same reason that the ebay shipping using UPS/Fedex charges $20 and then comes back wanting/demanding/charging $200 more

Same reason that 'feedback is removed for these xyz reasons but then the 'people' or 'bot' that is in charge of removing feedback for that VARY reason- doens't. 

Same reason that new seller are told how 'easy it is to sell, just point, shoot and list' and then LATER they cannot get their $$ because of 30 day holds, because of this and that.....

There have been 100's of threads started about peoples bank accounts going in the neg and being charged 'bounce fees' because of these type returns. 

Returns for a Seller is NOT for 'return refunds'. 

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Not sure what all that has to do with adding a credit/debit card to cover refunds and fee's?

[goodbrakes]

Everyone is getting a little confused here. From my dealing with eBay over the years this is what I have been told. Credit card and Debit cards are two different forms of paymnent.

As a Buyer can have a Credit Card on file and you can make purchases from it but you can not give refunds back to a Buyer with it. eBay does not allow refunds to a thrid party credit card company.

As a Seller you can have a Debit Card on file which is tied to a Checking Account or Savings Account that you can pay for purchases and and also can be used as a backup to give refunds to a Buyer out of if you don't have enough available funds. Normally it is the same account that eBay depsits your payout into. 

[deda0804.jj7cp2wrv]

"Posters who are attempting to act for another’s benefit deserve the utmost  courtesy"

Thanks, but I don't need etiquette lessons from strangers (or anyone else for that matter). I'm also one of the people who give of my time to help others now and then. That doesn't give me the right to insult them.

[kensgiftshop]

Did you ever get it figured out?

[rfmtm]

I use a credit card all the time for refunds, never a debit, bank, or ebay account funds.  Never had a problem.  In fact ebay specifically states, per my previous post, that a credit card can be used for this purpose.

[listedthrifted]

I am dealing with this exact issue right now and it’s the most ridiculous thing ever. I’ve sold hundreds of items and issued refunds before with no issue.. really hoping to figure this out