mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
@espresso_warehouse wrote:
@mam98031 wrote:You really should read my other posts on this thread that more fully
🤣
No thank you.
I commented here in response to the OP and you started an off topic, irrelevant argument again.
Then stop assuming you know what they say when you do not. And stop misrepresenting them as clearly by your own admission you don't read them. Simply put STOP. There is simply no need for all your assumptions.
@espresso_warehouse wrote:
@mam98031 wrote:
@espresso_warehouse wrote:
@mam98031 wrote:You really should read my other posts on this thread that more fully
🤣
No thank you.
I commented here in response to the OP and you started an off topic, irrelevant argument again.
Then stop assuming you know what they say when you do not. And stop misrepresenting them as clearly by your own admission you don't read them. Simply put STOP. There is simply no need for all your assumptions.
I will assume whatever I want, especially if it's an obvious truth.
How could you possibly know what the truth is if by your own omission you don't read my posts.
Now this is the end of this. Post again on this or to me and I'll report it. This is simply unnecessary and unhelpful to anyone but yourself.
@espresso_warehouse Stop posting to me, not the entire thread. I have no right to make that kind of a demand, but I can ask you and I did ask you to stop posting to me. Hopefully that is clear now. I know you prefer to have the last word, but if we could just forgo that for now that would be great.
@mam98031 wrote:
It is important to remember that as of the last time the OP posted to the thread, the buyer had not filed a claim. It has all been just communication between them at this point.
The simplest way to likely resolve this issue now is to get the buyer to return the item to the seller without opening a claim. The filing of a claim is not necessary.
It seems that the buyer and seller are communicating just fine. So @braus3449 , in an effort to avoid problems with how the buyer may file a claim is to just tell them they would take a return on the item. Give the buyer their mailing info and see what the buyer does from there. I've personally done this a few times over the years and it works out just fine. It makes the buyer happy and the seller avoids a ding on their Service Metrics.
Yes, though they may lose their fees. In the past, when I've done this, I've contacted CS for a fee refund & have been given one, though haven't done it in a long time, so not sure if they still do that.
The other poster is incorrect that there is no opportunity for a remorse return, with a no returns seller. Buyer absolutely CAN still open a Return Request, they do it all the time! The difference is we can decline it, but they most certainly CAN open one. But as you stated @mam98031 they don't have to open one, the buyer & seller can just work it out.
@espresso_warehouse wrote:
@simply-the-best-for-you wrote:
@mam98031 wrote:
It is important to remember that as of the last time the OP posted to the thread, the buyer had not filed a claim. It has all been just communication between them at this point.
The simplest way to likely resolve this issue now is to get the buyer to return the item to the seller without opening a claim. The filing of a claim is not necessary.
It seems that the buyer and seller are communicating just fine. So @braus3449 , in an effort to avoid problems with how the buyer may file a claim is to just tell them they would take a return on the item. Give the buyer their mailing info and see what the buyer does from there. I've personally done this a few times over the years and it works out just fine. It makes the buyer happy and the seller avoids a ding on their Service Metrics.
Yes, though they may lose their fees. In the past, when I've done this, I've contacted CS for a fee refund & have been given one, though haven't done it in a long time, so not sure if they still do that.
The other poster is incorrect that there is no opportunity for a remorse return, with a no returns seller. Buyer absolutely CAN still open a Return Request, they do it all the time! The difference is we can decline it, but they most certainly CAN open one. But as you stated @mam98031 they don't have to open one, the buyer & seller can just work it out.Semantics aside, I don't think it's fair to suggest an INAD is something we have to put up with if the buyer has already admitted it's a remorse return.
The OP was asking what to do. If the buyer wants to force the issue they certainly can, but if a remorse return is first requested and denied ESPECIALLY via an official request, trying an INAD after as an escalation is usually and should be overturned by CS.
Next level of chargebacks are not fun, and still leaves open to a neg. So I'm not saying it's easy, I am giving the OP information.
Well, it's not semantics. You said there was no opportunity for it & that's incorrect.
Further, the scenario you just described above is not possible. If they have opened a remorse return & it is declined, they are unable to them open a SNAD return. It's not allowed & it doesn't have to be reviewed, it won't let them open it.
Sadly, as a no returns clothing seller, it is 99.9% of the time true that despite the buyer admitting a remorse reason, we DO have to accept it if they file a SNAD. It's not fair that we have to put up with it, but it is the truth that we do. Happens ALL THE TIME in CSA. It has been several years since I've personally been able to fight one & win (just before the pandemic), even when they've admitted remorse. I have not heard of a seller winning one in about 2-3 years. It may still be possible if you get the right rep, but it's extraordinarily rare & even when it has worked in the past, the buyer still 'wins' too. Many, if not most, of the SNAD issues in CSA are actually admitted remorse reasons. If they checked a remorse reason, it doesn't matter what they've admitted in writing.
@simply-the-best-for-you wrote:
@mam98031 wrote:
It is important to remember that as of the last time the OP posted to the thread, the buyer had not filed a claim. It has all been just communication between them at this point.
The simplest way to likely resolve this issue now is to get the buyer to return the item to the seller without opening a claim. The filing of a claim is not necessary.
It seems that the buyer and seller are communicating just fine. So @braus3449 , in an effort to avoid problems with how the buyer may file a claim is to just tell them they would take a return on the item. Give the buyer their mailing info and see what the buyer does from there. I've personally done this a few times over the years and it works out just fine. It makes the buyer happy and the seller avoids a ding on their Service Metrics.
Yes, though they may lose their fees. In the past, when I've done this, I've contacted CS for a fee refund & have been given one, though haven't done it in a long time, so not sure if they still do that.
The other poster is incorrect that there is no opportunity for a remorse return, with a no returns seller. Buyer absolutely CAN still open a Return Request, they do it all the time! The difference is we can decline it, but they most certainly CAN open one. But as you stated @mam98031 they don't have to open one, the buyer & seller can just work it out.
Yes, you are correct, however when you refund the buyer if you file a cancellation of the transaction too, you get your FVFs refunded.
Good advice to be sure, but often way too hard because they post incorrect information.
@mam98031 wrote:
@simply-the-best-for-you wrote:
@mam98031 wrote:
It is important to remember that as of the last time the OP posted to the thread, the buyer had not filed a claim. It has all been just communication between them at this point.
The simplest way to likely resolve this issue now is to get the buyer to return the item to the seller without opening a claim. The filing of a claim is not necessary.
It seems that the buyer and seller are communicating just fine. So @braus3449 , in an effort to avoid problems with how the buyer may file a claim is to just tell them they would take a return on the item. Give the buyer their mailing info and see what the buyer does from there. I've personally done this a few times over the years and it works out just fine. It makes the buyer happy and the seller avoids a ding on their Service Metrics.
Yes, though they may lose their fees. In the past, when I've done this, I've contacted CS for a fee refund & have been given one, though haven't done it in a long time, so not sure if they still do that.
The other poster is incorrect that there is no opportunity for a remorse return, with a no returns seller. Buyer absolutely CAN still open a Return Request, they do it all the time! The difference is we can decline it, but they most certainly CAN open one. But as you stated @mam98031 they don't have to open one, the buyer & seller can just work it out.Yes, you are correct, however when you refund the buyer if you file a cancellation of the transaction too, you get your FVFs refunded.
Oh, that makes sense. I wonder if I can do it after the fact? Probably not, since I already refunded her. No biggie, it was just a couple of bucks. I guess I should have done a Cancel TX & not just gone in & refunded her. If I try to cancel now, it will want to refund her again, right? Or will it recognize that I already did so?
IDK, I never tried it. But I've done returns without claims being filed many times.
Another thing I was told a long time ago by Trinton I believe it was. If you are giving a 80% or more refund, Ebay will auto refund fees. But I honestly have never tested it.
