eBay

braus3449 · ‎03-15-2022

Listed a throttle body and in the title I wrote 2012-19 Fiat 500 Abarth. Buyer says the electrical connector is different and doesn't plug into it.

He sent me this polite message, don’t think it came from a fait 500 abarth as the one you sent me has a different plug connector than mine. It should be a 2 row 6 pin connector and yours was a 1 row 6 pin connector. What can we do? Do you have a different one or should I return it? Thanks xxx

So already he's fishing for a return. So then I ask him, what car is this for? He says 2011 Fiat 500 Abarth. Well DUH! A 2011 isn't the same as the 2012-19 I sold. I was more polite of course. I'm not a junkyard so don't have another to send him. How do you think this will go down. Ebay messages clearly show he has a 2011 which I was not selling.

a_c_green · ‎03-15-2022

@braus3449 wrote:
Listed a throttle body and in the title I wrote 2012-19 Fiat 500 Abarth. Buyer says the electrical connector is different and doesn't plug into it.

I would just take the return and relist it. Maybe deduct the Shipping cost from the refund.

Yes, he's a doofus for not reading the listing properly, but I doubt he's done any harm to it since he can't even plug it in.

downunder-61 · ‎03-15-2022

He doesn't need to fish for a return, all he needs to do is open INAD and he will be refunded in full.

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I have been imported from Australia and this is my posting ID

iart · ‎03-15-2022

No returns? Does that mean you don't have to worry about sending the right item in the stated condition?

I'm not suggesting that's what happened, but not accepting returns will eventually lead to problems like this. And, if the buyer pushes the right buttons, you will lose. You will lose the item, your money, and get dings to your account.

bashort · ‎03-15-2022

The way it often works out with a no returns policy is that if there is a problem the buyer gets a refund and does not have to return the item.

inhawaii · ‎03-15-2022

A) Don't accept the return. If it's a "i bought the wrong item" you don't have to accept the return.

B) Accept the return if the buyer pays return shipping. You're doing them a favor.

And When I Die - Blood, Sweat & Tears

fashunu4eeuh · ‎03-15-2022

It is your call here. But like the other poster, I also would allow a return. It is just good customer service to do so. Since he was in the wrong, he needs to cover shipping back to you, of course.

What needs to be avoided is a case opened against you. Buyers don’t need proof something is wrong with an item to open a Not As Described claim with eBay, and win. Any buyer can force a refund that way, saddling the seller with return shipping as well. (The primary reason i allow returns is to avoid bogus cases, even though the wide majority of buyers are honest.)

stainlessenginecovers · ‎03-15-2022

I would call him out, politely (I've done it and it works more times than not)

"Sorry, but this item clearly states it is for a 2012 to 2019 and you do NOT have that vehicle. This listing also clearly states 'no refunds' so there isn't anything I can do for you. I am not a junk yard or a business; just a person selling some extra items I have. You'll need to purchase the correct item from another seller".

braus3449 · ‎03-15-2022

@fashunu4eeuh wrote:
It is your call here. But like the other poster, I also would allow a return. It is just good customer service to do so. Since he was in the wrong, he needs to cover shipping back to you, of course.
What needs to be avoided is a case opened against you. Buyers don’t need proof something is wrong with an item to open a Not As Described claim with eBay, and win. Any buyer can force a refund that way, saddling the seller with return shipping as well. (The primary reason i allow returns is to avoid bogus cases, even though the wide majority of buyers are honest.)

But what about the shipping I paid to get it to him? And there is clear proof in the Ebay messages that he bought the wrong item if he files INR. Why should his mistake be my problem?

downunder-61 · ‎03-15-2022

It shouldn't be your problem, but it is.

The fact you do not accept returns can sometimes force an unscrupulous buyer to claim INAD regardless - if your buyer does this you have no option to accept the return and pay for the return label as well.

By working with the buyer now and accepting the return if they pay for it you can at least save shipping one way.

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I have been imported from Australia and this is my posting ID

braus3449 · ‎03-15-2022

@downunder-61 wrote:
It shouldn't be your problem, but it is.
The fact you do not accept returns can sometimes force an unscrupulous buyer to claim INAD

How can he claim INAD when I described it as fitting 2012-19 and he says in an Ebay message that he bought it for a 2011?

dbfolks166mt · ‎03-15-2022

Bad advice. There is NO such thing as "no refunds" there is seller does not accept returns but that does NOT mean no refunds. If he filed an NAD and the OP does nothing and they ask eBay to step in most likely eBay will unilaterally refund the buyer and there is a HIGH probability that the buyer will be allowed to keep the item.

femmefan1946 · ‎03-15-2022

You can let him keep the part and refund him.

You can pay to have the part returned and refund him.

Your choice.

Do not make him angry (even angry at himself for his silly mistake) if you have any reason to believe he owns a hammer.

calntom · ‎03-15-2022

@braus3449 wrote:
@downunder-61 wrote:
It shouldn't be your problem, but it is.
The fact you do not accept returns can sometimes force an unscrupulous buyer to claim INAD
How can he claim INAD when I described it as fitting 2012-19 and he says in an Ebay message that he bought it for a 2011?

The buyer can claim anything he wants to claim. If he files the claim as Does not Fit or something like that you can refuse the return if you had it listed as no returns.

If the buyer files anything related to Item Not as Described, the buyer is in the driver's seat regardless if it is true or not. If that is the case then you will be paying return shipping if you want your item back before refunding.

If the buyer files a return, come back here with questions if you have any and someone(s) will walk you thru it.

braus3449 · ‎03-16-2022

@calntom wrote:

If the buyer files anything related to Item Not as Described, the buyer is in the driver's seat regardless if it is true or not.

OK but maybe I'm not clear or I'm not understanding it. He messaged me through Ebay that his car is a 2011. Any Ebay CSR can see that. How can he first say he bought it for a car it's not made for, then say it's not as described? Wouldn't I just call Ebay and point that out? Isn't that why everyone here always says to keep communications on Ebay, not through email?