Buyer admits buying wrong part and I don't accept returns. How can this go?

[braus3449]

Listed a throttle body and in the title I wrote 2012-19 Fiat 500 Abarth. Buyer says the electrical connector is different and doesn't plug into it. 

He sent me this polite message,  don’t think it came from a fait 500 abarth as the one you sent me has a different plug connector than mine. It should be a 2 row 6 pin connector and yours was a 1 row 6 pin connector. What can we do? Do you have a different one or should I return it? Thanks xxx 

So already he's fishing for a return. So then I ask him, what car is this for? He says 2011 Fiat 500 Abarth. Well  DUH! A 2011 isn't the same as the 2012-19 I sold. I was more polite of course. I'm not a junkyard so don't have another to send him. How do you think this will go down. Ebay messages clearly show he has a 2011 which I was not selling.

[dbfolks166mt]

      That I fully understand and agree with. Unfortunately the majority of the buyers are well aware of the policy and in fact do lie which is sad and says something about the human race. 

[mam98031]

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@dbfolks166mt wrote:

      That I fully understand and agree with. Unfortunately the majority of the buyers are well aware of the policy and in fact do lie which is sad and says something about the human race. 

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I respectfully disagree that the "majority" of buyers lie.  The vast majority of my transactions and other seller's transactions go off without a hitch.  A small portion of those transactions have a problem of some sort and even a smaller portion of those end up being a claim.

If it is any other way for a seller, then they may need to look at what they are doing that would cause the majority of their transactions to go sideways.

[skatefool]

Sell automobile parts for a while and you might agree with post #38.

[dbfolks166mt]

If only you could get eBay to release information regarding the number of returns, refunds, etc. and the reasons for the returns, possibly you or I would have some basis in fact to connect to our statements. However, eBay is NEVER going to release that information nor will they ever adjust their GMV to show the NMV.  All I can go by at the moment is the postings on this forum regarding bogus NAD claims. Of course you will seldom see anyone post about anything that went well with a return. 

[mam98031]

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@dbfolks166mt wrote:

If only you could get eBay to release information regarding the number of returns, refunds, etc. and the reasons for the returns, possibly you or I would have some basis in fact to connect to our statements. However, eBay is NEVER going to release that information nor will they ever adjust their GMV to show the NMV.  All I can go by at the moment is the postings on this forum regarding bogus NAD claims. Of course you will seldom see anyone post about anything that went well with a return. 

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No I don't think that is necessary, however I agree it would be hard to get Ebay to release this information.

All we have to do is think about it logically.  If the majority of buyers were burning sellers, that would mean that the majority of a seller's transactions were going sideways.  And if the majority of the transactions are not profitable for that seller, there would be no reason to sell here.

The vast majority of transactions go off without a hitch for what is likely most sellers.  If they didn't, there would be no reason to sell here.  Most sellers are not here to donate to buyers but to make a profit.  You can't make a profit if most of your transactions end up in refunds.

[onlinecentral]

I started a notepad file of my returns on 9/26/2015.
1.0% are honest returns. The buyer paid the return postage.
0.4% are dishonest returns. I paid the return shipping.
I can relist almost every one as a open package item and get some money.

0.294% of my yearly revenue is a loss for the outgoing and return postage of returns.

Adding to this file has put things into perspective and I am an awful lot less resentful and irate about returns than before keeping records.

I reduced my returns for Automotive Air Conditioning Heater Control Panels by adding a disclaimer.

Important Notes:
If you have a broken rotary switch, push button or slider, then this panel is a good choice.
This panel won't fix a weak or dead Blower Motor or Resistor.
This panel won't fix a broken Air Blend Door Actuator. It moves air towards either the A/C or heater coils within the dashboard. It also directs that heated or cooled air towards the windshield defroster, vent, feet, etc.
This panel won't fix a broken Rear Defroster.
This panel won't fix a broken Air Conditioner.

I increased my sales by composing and including Removal and Installation instructions. Empowering the would be home mechanic to do the labor themselves and save some money instead of hiring a mechanic.

[calntom]

Nice presentation.  

[espresso_warehouse]

Despite all the buyers here encouraging misuse of INAD buyer protections, a buyer who admits to needing a remorse return via ebay messages has potentially limited their protections. However, can you prove your listing was for a 1 row and not a 2 row?

It requires a CS agent verify and agree with the remorse assessment. In this case, it would mean they would have to determine whether your listing was accurate for a 1 row 6 pin connector. That could be a tall order. It's a risk considering the current state of CS if what you say is even verifiable in the first case.

You can make an offer to take the return as an exception. Even then you risk a neg and all manner of explosive reactions from the buyer, especially if they are dishonest. A chargeback, among other things is a real pain.

[mam98031]

A Customer service representative does NOT have to "agree with the remorse assessment" if a buyer files for a Buyer's Remorse Return.  Now if you are saying it takes a CSR to overturn what a buyer said as the reason for the return, that would be extremely rare since they started Simplified Returns in 2018.

[espresso_warehouse]

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@mam98031 wrote:

A Customer service representative does NOT have to "agree with the remorse assessment" if a buyer files for a Buyer's Remorse Return.  Now if you are saying it takes a CSR to overturn what a buyer said as the reason for the return, that would be extremely rare since they started Simplified Returns in 2018.

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OP said they don't accept returns. So what are you talking about?

[espresso_warehouse]

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@braus3449 wrote:

Listed a throttle body and in the title I wrote 2012-19 Fiat 500 Abarth. Buyer says the electrical connector is different and doesn't plug into it. 

He sent me this polite message,  don’t think it came from a fait 500 abarth as the one you sent me has a different plug connector than mine. It should be a 2 row 6 pin connector and yours was a 1 row 6 pin connector. What can we do? Do you have a different one or should I return it? Thanks xxx 

So already he's fishing for a return. So then I ask him, what car is this for? He says 2011 Fiat 500 Abarth. Well  DUH! A 2011 isn't the same as the 2012-19 I sold. I was more polite of course. I'm not a junkyard so don't have another to send him. How do you think this will go down. Ebay messages clearly show he has a 2011 which I was not selling.

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Yeah actually, if messages truly say this, report the buyer immediately for demanding something that was not offered in your listing.

You are still open to a neg or escalation such as a chargeback but again my larger concern is always about scam artists and abusive buyers.

[mam98031]

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@espresso_warehouse wrote:

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@mam98031 wrote:

A Customer service representative does NOT have to "agree with the remorse assessment" if a buyer files for a Buyer's Remorse Return.  Now if you are saying it takes a CSR to overturn what a buyer said as the reason for the return, that would be extremely rare since they started Simplified Returns in 2018.

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OP said they don't accept returns. So what are you talking about?

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I was commenting on what you said in your previous post.  "It requires a CS agent verify and agree with the remorse assessment. In this case, it would mean they would have to determine whether your listing was accurate for a 1 row 6 pin connector. That could be a tall order. It's a risk considering the current state of CS if what you say is even verifiable in the first case."

It is important to remember that as of the last time the OP posted to the thread, the buyer had not filed a claim.  It has all been just communication between them at this point.

The simplest way to likely resolve this issue now is to get the buyer to return the item to the seller without opening a claim.  The filing of a claim is not necessary.  

It seems that the buyer and seller are communicating just fine.  So @braus3449 , in an effort to avoid problems with how the buyer may file a claim is to just tell them they would take a return on the item.  Give the buyer their mailing info and see what the buyer does from there.  I've personally done this a few times over the years and it works out just fine.  It makes the buyer happy and the seller avoids a ding on their Service Metrics.

[espresso_warehouse]

I can tell you don't have experience with this.

Seller stated they don't accept returns. In the title of the post. There would be no opportunity for a remorse return in that case.

If the buyer files an INAD after already admitting it is a remorse return(in an attempt to get free shipping or circumvent a no return policy, for example), CS will invalidate the INAD if the buyer has already admitted it is a remorse return in messages. CS is a mess at the moment though, so it might take some work to achieve this result currently.

That's how it works. You heard it here first.

[mam98031]

I'm sure you can as you frequently make ill-informed ASSUMPTIONS.

You really should read my other posts on this thread that more fully outline the rights of a seller with a No return policy.  

The problem with that is Ebay actually makes these determinations NOT YOU.

What actually happens is that if Ebay does agree that the buyer should have filed a Buyer's remorse claim, then they will refund the buyer from the claim.  Have the seller appeal it and then reverse it on appeal [sometimes] and refund the seller.  The buyer however keeps their money too.

Now you really should pay a little closer attention to what I actually say instead of assuming you know what I've said, then make your judgements from there.  I had made some suggestions of an OPTION the OP could do BEFORE the buyer actually filed a claim.  And the process works well.  

[espresso_warehouse]

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@mam98031 wrote:

You really should read my other posts on this thread that more fully

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🤣

No thank you.

I commented here in response to the OP and you started an off topic, irrelevant argument again.