@lightlily_arts wrote:
When I have a problem with a purchase I contact the seller to let them know. It gives them an opportunity to resolve without getting eBay involved. With US sellers it's generally because my item was damaged in transit as I buy fragile collectibles. <Most US sellers tend to be gracious and refund quickly because I always send pictures of the damage. I still have trouble with some sellers who don't understand that they have to accept returns or give refunds for damaged items. Some think that because they do not take returns that they aren't responsible when it's becomes damaged after shipping. I've also a had a few who stated that I didn't pay for insurance but it was never mentioned in the listing or offered either. They don't know that insurance is for the seller. I'm sure they weren't happy when they lost their case and got a defect. Then there are those who try to claim that the already broken or defective item that they mailed me was damaged when it was returned to them to try and avoid refunding.
The Chinese sellers are the ones who force you get eBay involved because they don't want to pay return shipping charges or refund you for items that never arrived. These are such low cost items which doesn't make sense to me why they give their buyers the run around when it's easier just to refund and move on. I don't understand why eBay lets them continue to sell here when I know they have racked a large amount of cases where eBay had to step in.
I contact the seller to let them know, too, because that is eBay policy, but have very rarely achieved resolution that way. I always send pictures as well but although there are good sellers on eBay, and I vet very carefully, my courteous contact is met with abuse and hostility. I understand that no seller wants returns but you know buyers don't want them, either. They want what they bought in the condition specified. I can only wish I had your experiences. We buy the same type items. A case is almost always needed, and eBay strongly recommends that everything go through the Resolution Center Return process. This can improve communication. I buy with tolerance and often just live with whatever, but some things are just unacceptable~such as with significant parts shown but not included, and not stated as such in the listing, or broken in four pieces or more. If a return is required, I return.
Many don't seem to be aware of the MBG~saying it says no returns and that's it, even though it is not as described. Thank God for the MBG! I rarely buy from China but have encountered what you say~needing to open a case and escalate for a refund.
Yes, I still see listings that say, let me know if you want insurance as there will be an extra charge~also ones that say they are not responsible for any damage and not responsible if the item doesn't arrive. They can say it was damaged while in your possession, although it arrived that way. Sometimes you can now find damage in the listing pictures but not noted in the description since you know it is there. They can claim the item sent back was not the one they sent you, when it absolutely is.
Again, I know there are good sellers here. I can only wish I had your experiences.
