The eBay Community

Partial refund

I found a cheaper way of shipping after the sale. How do I refund the customer the difference?

Item arrived partially burned. Seller told me to return it.

I ordered an item and when it arrived the package had a hole burned into it (Unclear if intentional or accidental). The plastic item inside was partially burned and melted. I sent a message to the seller along with some pictures of the damaged item a...

Ebay is turning to Garbage. I hate Amazon, but to Amazon I go.

I have gone back through my reviews, and in the last 12 months 50% have been negative, before that they are rare, and it's the same reasons. 1. Ebay allowing "US Stock" on items that are not...that's fraud. Ebay doesn't care, does nothing about it, r...

Purchased a new Samsung Galaxy S25 and cant get the cha-ching sound on ebay.

I can get it for ALL notifications but I only want it for eBay, not every time I get a text!

EIS item arrived damaged, want eBay to step in and refund for the damage.

I'm in need of some help here.. I received a damaged item (CGC graded book for $2300) last week that was shipped with/through eBay international shipping hub to Sweden. The seller I've bought from before and he is very nice and I have absolutely no c...

Chinese sellers price increases

So today I was doing my walkabout checking out sellers and possible purchases and one Chinese seller had his items at triple the normal prices. Also I noticed the shipping for an item as tiny as a kit kat bar was $1000. I thought this was an error. H...

Restricted account

Okay so my account is restricted I've done everything that I can do and it's telling me my account is restricted because of an action taken on my account go to messages fix the problem reply whe. It's done and we'll lift the restriction but I've done...

Impossible to comply with eBay shipping requirements for international sales over $750.

Sold an item to AUS for over $750.eBay ONLY allows USPS shipping to be selected.eBay REQUIRES signature confirmation.USPS NO LONGER OFFERS ANY METHOD TO GET SIGNATURE CONFIRMATION ON INTERNATIONAL SHIPMENTS (I have confirmed this at multiple USPS loc...

Weird Buyers

Post one of your weird buyer experiences. I'll start. A buyer returned 2 items because they changed their mind. Box flaps were not even close to touching, which tipped me off the inside might have some odd re-packing going on. Opened the box and foun...

EBay keeps asking for update but won’t do it on iPad

Every time I open eBay On my iPad it says it needs an upgrade. When I go to apps and open the “upgrade” it still says it needs an upgrade. So it’s going round in some sort of a loop. Help thank you

Multiple Listings Sale, Multiple Return Requests

My question is: when it's time to issue each refund in this multi-item order, will Ebay separate out the price of the individual item or make me refund all items in the order? Buyer purchased multiple listings in one order. I comped shipping. Package...

Info. on Antique Wax Seal/Stamp

Can anyone tell me anything more on this antique 18K ,lapis , and ivory was seal/stamp. I tried to research it and could only find 2 like it, and 1 had no info. and the other sold for a lot of money. I tested the metal as 18k gold but there are no ma...

Resolved! Paying for eBay Standard Envelope with a credit card?

Is there currently a way to pay for eBay Standard Envelope (shipping sportscards with limited tracking for just 0.69 for 1 ounce) with a credit card? Help files seem to imply you can pay with Paypal and put a card there, but that seems super outdated...