Returns

Forum Posts

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bajtalo

Any warranty given by the seller for more than 180 days is false, because after 180 days neither eBay nor PayPal can help you if the seller does not respond to your messages. The sellers know this well and they don’t care because there are no sanctio...

Resolved! Returns to relist

When a seller has to cancel an item, there is a checkbox to relist the item or not. However, when a customer returns an item for a refund (no problem!) there is no relist option or checkbox. The refund goes through fine but I'm stuck with an unlisted...

Manual refund from eBay never sent - useless customer service

Appalling service from eBay. Was sold fake item. Agent told me I had 10 business days to return the item for a refund. After 7 days, the case closed. Prematurely. eBay tried to blame me for this. Appeals were all denied. Finally, someone with a sembl...

Return/refund request

A buyer is requesting for a refund because the zipper of the dress she bought from me (which is new from SHEIN) broke after she tried it on. What should I do? Btw, I chose “no refund/return” on my original selling posting.

Returns label

How do i send a returns label? I tried buying one offline Parcel2go but it requires the buyers email address and phone number. The problem is he wont give it me. Any other way of purchasing a return label? Thanks

Used eBay shipping process, but shipped outside system

I need help and eBay does not offer any customer service!!! I purchased an item, the item did not work and I agreed with the seller that the item would be returned. I selected "Return Item" and create a shipping label but I did not use the label, I s...

New open box item returned after used

I sold some astronomy binoculars that were never used open box item. The buyer originally asked me if they would be there by a certain date that they were taking a cruise on. I shipped them next day FedEx and I had them listed as free shipping althou...

Question about why eBay has Removed Seller’s Notes from Listings

I have been receiving high number of returns for the past two months. I really would love eBay to bring back Seller’s Notes, which when listing through App was Directly under the Title. This Really helped Buyers to Read the Descriptions Fully. I Sell...

How can I update tracking number for a return?

Hi,I bought an item from a seller. After paying, I decided to cancel the item, found something else. The buyer said it was too late to cancel bc it had already shipped (late on a Sunday night). He agreed to refund me and sent me a pre-paid label via ...

Problems Closing a Return

So I got a return request a little over a week ago and the coin came back Friday. I went on my phone app at the post office to refund the customer. It did not give me the option to refund postage, it just showed the purchase price. I clicked "send re...

Never received item but got less then a quarter refund?

Hey everyone, I bought two items from a seller in France about two months ago, I disputed the case last week (I think) and got less then the actually shipping price back as a “partial refund”. I don’t blame the seller at all because it’s probably the...

Ebay gift cards

How do I check the balance of my Ebay gift card?

I have been having charge back problems with eBay shipping service because their incompetent DHL

I have been having charge back problems with eBay shipping service because their incompetent sub contractor DHL International did not scan the package when making final delivery, after it was confirmed delivered to them . This allows the buyer to fil...

About buying item can not use and seller not refund and stop the answer any question more

Hello, ebay, please help to contact following seller, I have buy 1 item from this seller, but not valid, and I have explain the reason, the same issue I meet something with another seller in ebay, they are very good, they send me the refund, but for ...

Scammed out of expensive item, eBay no help?

I just got scammed out of an expensive sale today. Buyer claimed the item was incomplete a week after receiving it ( they had already left positive feedback). He then forces a return with eBay, and sends something to somewhere in my city ( nothing ar...