Returns

Forum Posts

Sorted by:

Dishonest Seller

I bought an item which the seller advertised incorrectly. I asked for a total refund ($88). He offered $20 (with no explanation). When I declined, he closed the return. eBay says I'm out of luck. What happened to the buyer guarantee that they promote...

Listing states that returns are accepted, but Ebay wont let me confirm return

I recently purchased an item that wasn't exactly in the condition I expected. The item listing states that the seller accepts returns within 60 days, but when I try request a return the confirmation button doesn't light up for me.

Resolved! seller wanting to make a return

I sent out a ring in excellent like new condition in a new gift ring box in a padded mailer that the back flap of the padded mailer was taped with sealing tape. I also have a tag on the ring that says not returnable if tag is removed been doing this ...

21 Days no Items No Refrund bleep out $200 on 3 items from 1 scammer

I opened a case and asked to still receive the item for 3 different purchases from the same seller, never got any response, waited a week or 2 messaged again, a couple of times. Now it's closed and I'm out 200 bucks. Seriously if I don't get the item...

contacting Square Trade to use warrantee purchased

New message to: squaretradeusAn attempt was made twice to sent below message to Square Trade RE redeem warrantee I purchased item #300948328531 2 year Square Trade Warrantee for the item #252660719660 fog machine $75-100 purchased on E-Bay. The devic...

Buyer is asking for a refund on an item they damaged/states it's more damaged than the photos showed

I sold an item to a customer (no refunds included). He requested a refund today, nearly 8 hours after delivery. I cannot deny the refunds and he was able to request based on "not what I ordered/damaged item". The photos he sent show a pretty decent s...

Impossible d avoir une réponse satisfaisante

J’ai acheté un canapé il y a maintenant pratiquement un an il manquait des pièces donc le canapé je sers à rien puisqu’il est au sol j’ai contacté le vendeur à plusieurs reprises au début de ma répondu en me disant que cette année donc doucement aprè...

Resolved! continuation : of title bad seller

I don´t want to return it to this seller. I want to hand it over to some one here at Ebay that will see it & take action into stoping/putting to an end to what this seller is doing. to Ebay, good sellers, & customers like me. if I return it to him, h...

Is my buyer a moron or did they just find the same item cheaper elsewhere?

I recently sold a pair of sunglasses to somebody. Prior to this person buying them he sends me a message asking what color the lenses are. I told him they are blue. I get another message asking me to confirm that the lenses are blue. I told him that ...

End of the return case close

If buyer ok with half payment in the return case. how can we give it?

can not contact ebay about an undelivered article because the expected delivery keep changing

I ordered an item and never rec'd it. I tried contacting the seller 5 times and tyhe seller never responded. I tried to submit a request to cancel but it did not qualify because it was in the time frame before the expected delivery.. The expected del...

Seller protection

I sold an item and customer requested a return with the reason that "item did not match description". Customer's comment was that he/she FELT that the item was missing inserts. Item description did not mention inserts and images did not show inserts....

Resolved! Unfair situation

Hello, I’m top rated seller. I’ve sold bag, in a very good condition. All photos were in listing. Bag has just few stains, that I’ve told about.when buyer got my bag, he opened return request and add photos of absolutely damaged bag. Bag couldn’t be ...

Advice on return policy for larger/heavier items

Hi everyone, new seller on a different account here. So far I've been doing free shipping w/buyer paying return shipping. I'm very happy with that and have done so before with a prior website etc. So far I've had no returns and these are small lightw...

Any other sellers noticing “problems” from people with thousands of feedback?

I just had two buyers with feedback in the thousands message me to complain about issues with their items. One said a chunk was missing off a boot. When I said I sent the boot out in great condition and that I wanted to get a hold of eBay to see how ...