Returns

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can not contact ebay about an undelivered article because the expected delivery keep changing

I ordered an item and never rec'd it. I tried contacting the seller 5 times and tyhe seller never responded. I tried to submit a request to cancel but it did not qualify because it was in the time frame before the expected delivery.. The expected del...

Seller protection

I sold an item and customer requested a return with the reason that "item did not match description". Customer's comment was that he/she FELT that the item was missing inserts. Item description did not mention inserts and images did not show inserts....

Resolved! Unfair situation

Hello, I’m top rated seller. I’ve sold bag, in a very good condition. All photos were in listing. Bag has just few stains, that I’ve told about.when buyer got my bag, he opened return request and add photos of absolutely damaged bag. Bag couldn’t be ...

Advice on return policy for larger/heavier items

Hi everyone, new seller on a different account here. So far I've been doing free shipping w/buyer paying return shipping. I'm very happy with that and have done so before with a prior website etc. So far I've had no returns and these are small lightw...

Any other sellers noticing “problems” from people with thousands of feedback?

I just had two buyers with feedback in the thousands message me to complain about issues with their items. One said a chunk was missing off a boot. When I said I sent the boot out in great condition and that I wanted to get a hold of eBay to see how ...

Refund request

Seller won and paid for 7 pieces of cambridge cleo pink elegant glass on October 1st. Item was shipped promptly and received by seller. 13 days letter seller is requesting a full refund, saying one item of the 7 was damaged. They paid a total of $31 ...

Returned item one month ago and ebay ignores my claim

Good afternoon,I have a very specific problem - one month ago I received damaged items from ebay purchase (everything was docummented - I make proving videos from unpacking to testing for each purchase because of my several bad experiences from the p...

I believe I'm in the middle of a new scam and eBay will not help.

I sold a bitcoin miner to Florida. The buyer started a return and said he would pay the return shipping as a "courtesy". The item was never delivered here, and as soon as it was delivered to wherever he sent it to, he opened a case, and got his money...

Buyer defaced product and threatens to report me for fraud

Hi,I sell used car parts. I recently sold an electrical item. The buyer sent me a message that they wanted to buy item but were concerned that it was fraudulent, and said they had reported three people already. I ensured them its an unused part (reci...

Accidentally put wrong sneaker size, authenticators rejected, then returned different shoes

I accidentally had the wrong shoe size on the listing when the buyer bought the shoes I was selling. It was rejected by eBay "authenticators", since sizing was 1/2 size off. They emailed me and advised I send them a return label (which I sent) and to...

return

ebay texted me about my return but i cant contact them online or the 16 phone #S they list.

Resolved! intentionally seller cheating against eBay policy

I Was not good at changed new eBay policy .the seller sold me an color ink cartridge's which was expired 7 years ago. After discussing with seller he agree the item be returned. After a couple of days that was delayed ,he said I had to get return lab...

Resolved! eBay won’t refund

I purchased a duvet cover on eBay. The package arrived damaged. Half of the box was squeezed out of shape and had soaked in liquid (stains everywhere). Considering it’s used for bedding, I refused the package without opening it, let USPS ship it back...

возврат денежных средств продавцу

Здравствуйте! Я купил телефон, срок доставки истек, я открыл спор и компания ebay вернули мне денежные средства, спустя время я получил посылку, проверил все хорошо и сообщил продавцу. Сейчас продавец требует обратно денежные средства, я попросил под...

Ebay Automatically Refunded Return While I was Away-Received in different condition. How to handle?

A Buyer purchased a pair of little girls gold glitter fox dress shoes on September 24th. Delivered on the 27th. On the 27th, she started a return with the reason for the return being: "Doesn't work or Defective." Details: "The Shoes Won't Stay on Her...