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Forum Posts
sent new headphones got fake ones back
I have never had something like this happen before. I sold a NEW set of Apple Air Pod Max. Buyer said they did not look real but gave no details just opened a return. What I got back does not match what I shipped. They returned the real box but sent ...
HOwrefund to eBay?
I received a request to cancel an order. I declined because eBay never notified me of any sale on this item , I had not been paid and had not shipped it. Now eBay has deposited amount from sale of this item in my acct. How do I refund this money to e...
Why is E-Bay's Return Policy Incompatible with ShipCover and USPS Insurance?
It appears to me that E-Bay's return policy is incompatible with the insurance that they offer.Say buyer receives an item and it was damaged in shipping.The terms of USPS insurance says the item can't be re-shipped. This means the buyer cannot return...
Refunds
How do they expect me to refund someone when they are holding the money the buyer paid til Jan 27 ? I am a new seller. I have no problem with refunding his money. The item was damaged in shipment . It is insured so I hope I get paid. Is there any way...
Can’t cancel an order
I ordered a scooter a while back and it never shipped and after contacting the seller multiple times they have not responded. I tried submitting for a return request thinking this might act as a way to cancel the order but realized it wasn’t and clos...
return label
On 1-2 seller sent me a shipping label for USPS. I bought a damaged bike and took it to USPS they measured the box and said it was too big. they were unable to mail it. I contacted the the seller that USPS will not accept the box. He then offered me ...
Is it possible to speak with a customer service person?
I have read the material and nothing answers my question. How can I have a discussion with customer service rep?
Buyer Cherry-Picked Baseball Cards and Returned Damaged Ones To Me
I recently sold a set of 1974 Kelloggs 3-D Baseball cards. These cards are prone to have cracks. The set I sold had one card with cracks and I detailed that in my listing. The other cards were in great shape: No cracks. I included photos of all cards...
Free returns...Do you have to refund original shipping costs to buyer?
I'm getting very conflicting information from ebay, facebook group, youtube, and online articles. I offer free returns for any reason. I also charge calculated shipping on all my listings. I've had 2 remorse/changed mind returns in the past week. Whe...
return
When book sellers offer returns what exactly does it imply? The customer can buy a book and decide they "just don't like it"? Then return it? To assume that it hasn't been read?
Package shipped but didn't want it
My daughter used my card on eBay and I messaged them to cancel this items like 5 he's ago and they shipped anyways but what should I do or can u please help me
Item redirected by the seller but refund not yet issued
i made a purchase during the past festive period the seller sent the tracking number but never shipped the item after days past i contacted the seller then told me the item was probably lost intransit to the courier so they will issue a refund, i was...
False advertising regarding free returns
I recently bought a shirt, but received the wrong size. Return was supposed to be free and I did get a QR code for prepaid postage. The USPS agent said I had to use a particular kind of packaging and that would cost $1.89. That's not a lot of money, ...
Refund after Seller has received returned item.
I received an item that was defective from a seller. I asked seller if I could return the item. they offered me $20 to keep the item. I declined and asked to return the item for full refund. They never responded back so I then Asked Ebay to step in a...
Resolved! Return Shipping Label
I bought a pair of shoes a few weeks ago that turned out to be fake. I opened a case against the seller and the seller never responded to eBay so the case was decided in my favor (through the Money Back Guarantee). I already received my refund but I ...
