Returns

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Resolved! Buyer Returns

Anyone else having this issue? I am a managed payment seller… a buyer opened a return because (I believe) they intended on keeping half of the order because they were mad I wouldn’t accept an extremely low offer… ( they said as much in their emails t...

Why Ebay offers a guarantee

If I offer lot of items that all appear to be fishing items, take good pictures, send exactly the things i photo, dont offer returns, say "as is"....and one of the fishing lures turns out to be a keychain. I have a solid gold cat figurine. Its made o...

Item doesn't match description or photo - what to do when it actually does

I sold a brand new baseball glove and described this was a right hand (RH) glove for a Lefty thrower. I also included 6 photos clearly showing the glove fits on the right hand. I also described in the auction description that the glove is worn on the...

Returns by Buyers

I found a tab that showed how many returns a buyer has on record. Does anyone know where to click to find that information. I used it once for a buyer who was asking for refunds on high end furniture items he bought and then requested 10 refunds.

How to issue a bigger refund amount than value of purchase

I had a buyer return an item without going through ebay's system. They just sent it back and paid for shipping themselves. It was a fairly cheap item and they only paid a little over $3 to ship it back. I tried to refund for the purchase price plus t...

Buyer wants to return/refund....does eBay ever side with the seller?

So I recently sold my last (new old stock, sealed) bottle of a vintage car polish that is sought after by car enthusiasts. The company is long out of business and the product I had is probably around 25-30 years old. Buyer is requesting refund saying...

Part of order received damaged/missing pieces

Purchased a collection of comics. Seller sent in two packages. First package received no issue. Second package arrived 10 days late with contents damaged and missing comics. USPS left a note stating package was damaged by them. However when contacted...

Resolved! Item not received, looking for a refund

I recently bought a GPU off of someone which hasn't arrived and is passed its expected delivery date, I also was never given any tracking information and I can't contact the seller because they have unregistered their account and I can't manually ope...

No refund for item not received

I'm loosing my money cause ups can't find my home..look at Google maps..I'm very upset...I will never buy from here again. Money back guarantee..don't think so.

Resolved! Refund

I purchased an item that was not working when I received it. The sell is willing to refund my money but he does not want the item shipped back, Ebay will not refund my money until I ship the item back . I tried to contact Ebay but had no success.

Beware of this return scam

Please be aware of this return scam. I've had 2 buyers in the last 2 weeks that filed for a return and provided tracking that shows delivery and they requested refund. They did not use the return label I provided. One buyer contacted ebay and provide...

Resolved! Return shipping

I bought a camera 4 months ago and when I received it it didn’t work. I contacted the seller about this problem and he told me he couldn’t send a return label from Japan. The seller told me to send him the receipt of the return shipping. And he will ...

Get a message to a seller

I recently purchased an item and when it was received, a part was missing. The seller offered a partial refund which I declined. I have since researched the part and find I can order it from the manufacturer at about the same cost as the offered refu...

Can Seller Refund To eBay Gift Card

I made a purchase with an eBay Gift Card but seller does not have my item. I want to request a refund. Can the seller send refund to my eBay Gift Card.

Return package seems lost in the post

Hi. I recently bought a graphics card from a seller which arrived damaged. We arranged a return but the package seems to have been lost in the ether. Royal Mail 48h delivery, posted Wednesday 30th March. It was listed as out for delivery Friday the 1...