Returns

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Resolved! MAKE A COMPLAINT

I bought a product for my boat which I could not install because the boat was in the workshop and when I tested it it turned out that it was not compatible and I wanted to return it but 33 days had passed from the date of purchase and the seller did ...

?? Partial Refund FVF Credits ?? As outlined in the 2022 Winter Seller Update

In our 2022 Winter Seller Update we had this announcement. Prorated final value fee credits for partial refundsStarting May 2022, when you issue a partial refund to a buyer, we’ll automatically credit a prorated portion of your final value fee based ...

Gift card refund

I received a gift card refund. Where do I find it?

Resolved! Returns from brand new accounts

I recently sold a new motion sensor to a brand new account. I regularly sell items to new accounts, as I have some hard-to-find items, unique products, etc, so I didn't think much of it. Upon receipt of the item, the seller immediately opened a retur...

eBay Return flow does NOT have a place to mark the item Received

jasmen@ebay, velvet@ebay 24 hours ago I received a return package from a customer who used the Free Returns label provided by eBay through the venue. As of this writing tracking has NOT updated to show I received the package. I went through the Refun...

eBay doesn't know the difference between "by" and "before"

I had opened a return case for an item not being as described, and all of the notices from eBay said to return and provide the tracking info "by April 29." My plans were to do that today (April 29), but the system automatically closed the case this m...

Returns

I sold a part on Ebay for 619.00 and I received $539 . It was brand new part,customer returned it saying part was used ,which was incorrect..Ebay did not investigate the issue throughly and issued the refund...Why do I have to pay the whole $619..whe...

Best return procedure?

Today I'm a seller seeking advice on how to handle a return request due to damage during transit (UPS). In the past as a buyer I've had to return damaged items before, but nearly each situation was handled differently. Should I --a) Accept the return...

Returns - Are you refunding original shipping cost?

Just wondering, on returns, when the buyer paid for original shipping and return shipping are you refunding them the original shipping charge?

Do I have to refund an item that USPS marked "delivered"?

A buyer is trying to return an item I sold, saying that all they received was the shipping label, and no package. However, USPS tracking info says that the package was delivered, with no note about the label being delivered on it's own. I went to the...

Technical Error on ebay - No Signature Delivery

Sold an item for $750. Buyer states they never received it. FedEx shows it as delivered. I filed a lost package claim and it was denied by FedEx. When I purchased shipping through ebay their was a warning at the top of the page stating that since the...

refound

hiim tryingto know where or how contct to ebay personal, to know what happend with my refound that sopouse was going to get it 5 days ago, about some product that never arrived.they say is a close case and my refoound was ging to be there , but no!, ...

Seller sent wrong item. I contacted seller. No correction.

Broken item

My buyer received his item broken. It is a vintage plastic toy. I wrapped it in foam padding, placed in Original Box, then shipping box. I insured it. Buyer wants a refund, but feels I should refund him even though the item is insured through UPS. Is...