Returns

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"Buyer" requesting a refund for an item they never paid for.

I have just sold an item and within minutes got a request for cancellation from the buyer. However, they didn't use an immediate payment option and eBay says the refund funds will come from my own money if I approve the cancellation. Why is eBay set ...

Trying to return item to seller

I have been trying for the past two weeks to return an item to the eBay seller.I had to get eBay to step in for me and directed me to a page where I could print a return label.When I clicked on the "Print Return Label" button" it went into a loop and...

UPS, Fedex and Ebay Shipping Insurance - Dodging practices

Dear Ebay community, my experience goes something like the following, please let know if it affected you too. 1) I sell an item to an Ebay buyer.2) I ship the item with UPS Ground, supposedly covered by $100 shipping insurance (damage or lost)3) Buye...

99% positive I've been scammed (update)

A few days ago I bought an e-scooter from a drop shipping seller in Sri Lanka.https://community.ebay.com/t5/Shipping/Have-you-ever-seen-a-34-digit-tracking-number/m-p/32942111#M417571 It took about 5 days for the tracking to update, and I noticed the...

Hi out there. Has anyone had problems with getting a refund from China for a broken item?

I bought a fire stick for 17.00 It didn't work. Seller was china. They told me I had to send it back. So I paid 11.00 dollars to send it back to the return address. Then they told me I had to send it to China next after I sent it.. We all know how mu...

Buyer Claims His Item Never Arrived Because Supposedly I Never Sent It According To Him.

So recently I had a buyer accusing me of never sending him his item just because of a price increase according to him, I did infact drop the item off at the post office on May 3rd, item was stuck at the post office and didn't officially ship until Ma...

Resolved! Does "Ship your item back to the seller by Jun 05, 2022" Mean I Can Drop The Return Off on Jun 5th?

I have a return under Awaiting Shipment status and noticed it says "Ship your item back to the seller by Jun 05, 2022". I want to clarify if this means I can drop it off at the post office on June 4th, for example and not have the return closed. I wo...

I think a buyer has swapped an item and wants a refund - how do I challenge that?

I sold a high value item and sent it the following day of sale, the buyer has got in touch with images of scratches all over it. With the packaging this is just inconceivable but also the images I took for the listing - all of which are date stamped ...

Buyer returns/abuse on unauthenticated autographs

I recently sold an autographed item that I acquired about 30 years ago at a charity auction. In the listing description I marked the box that says the item is unauthenticated, and over conversation with the potential buyer I explicitly let them know ...

How can sellers send a partial refund for a returned item received back with damage?

I sold a recent computer motherboard with 1150 tiny metal pins in the processor socket. I removed the processor, included a picture of the perfect socket in the description and immediately wrapped the item with a plastic socket protector 1/4" above t...

Buyer claiming an item os damaged

Hi everyone, I'm new to selling on ebay. I've sold a few high dollar items and had good experiences. I sold a couple of old resin figurines recently and a couple days after they arrived to the buyer, she claims they were damaged. She didn't ask for a...

return impossible post 90 day purchase date

I ordered ink cartridges for my Canon Pr-100 printer last year. This week I tried to install a cartridge from the unboxed shrink-wrapped package. My printer would not accept the cartridge although it appeared to be an original maanufactor's product. ...

problem with item post 90 day order date

Is it safe to send an item back for a repair?

I bought a used, quite expensive camera lens a while ago and it seemed to have some issues, it didn't work correctly.I reported to the seller about that and they offered me to send it back. But before I had a chance to do it, the lens somehow "repair...

I purchased an item and received the wrong item. Seller somehow closed the return. I'm out $300.00!!

I purchased a football card for over $300 with taxes and shipping. The seller sent me the wrong cards, which I took pictures of immediately as well as contacted him. He promised it was an honest mistake by his son who helps him send cards out, very c...