Returns

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DON"T BUY AT EBAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This item is Not in my Purchase History !!??, Ebay told my that the coureir made a delivery attemt, BUT i had contact whit the courier (DHL parcel), and they told me that delivery could not be made due to the lack of the correct address details,I had...

Get ebay step for return and refund

I have bought LPs, however, there are two issues. The first one, condition of the LP is "Doesn't match description or photos"; the second one, sent me incorrect vinyl but with correct LP's cover. And then I have contact seller many time and got no fe...

Library DVDs

So here's a new one on me, I have a buyer who contact me because the DVD they bought from me is a former library disk. So I explain to them how libraries will get rid of extra copies or items that don't get borrowed to sell for new items that will be...

Am I completely missing something, or does my approach help frivilous returns go away?

I see other sellers telling people that if they don't allow a return, Ebay steps in, refunds the buyer, and then they get a defect. Hasn't happened to me yet. There are a couple returns I've allowed or just issued a refund for an allegedly damaged in...

Getting my fee back

If something arrived broken and I rufunded the buyer, how do I get my funds back from the postal service?

Processing center returned item but to what address

i sold a Pokémon card to a buyer on eBay and the card never made it to the buyer. Instead it was reviewed at a processing center and declared inaccurate to description, was unauthenticated and “sent back to me” and the buyer was refunded. I mailed th...

Resolved! Buyer wants refund for item they destroyed

I just need to know what I should do to handle this. I’ve never had anything like this happen before. The buyer hasn’t opened a case yet and has just sent a message. If they deserve a refund I want to give it to them. But it looks like they damage...

EBay closed my case before I got a refund

I bought a jumpsuit for $33 from China seller in April. It arrived in May , and absolutely didn't match a description. I immediately contacted the seller and he assured me that I have to mail it back to China and he will issue me a full refund (inclu...

Customer Service non-existent!!

EBay has lost a long-time customer, over their non-existent "customer service" Got stuck with a product shipped from China, that is no good. Can't get my money back, can't get customer service, so I guess the customer does NOT count for anything on E...

Resolved! International Return Stuck at customs

I want to know if there anyone have experience of returning an item when it stuck at customs? I have bought a fountain pen and the seller sent me a ballpoint pen. I have asked for a return of the pen and the seller agreed. But when I ship the pen bac...

Item Out of Stock- How to Issue Refund

I recently had an item sell that was out of stock. The buyer paid. I have never set up an account to receive payments through ebay. In order to cancel the order, it is asking me to input my account information. If I have not received the funds for th...

superfeet wrong size wear 7/12 need packing slip to send back

sent me wrong size wear 7/1/2 shoes so need size that fits me need packing slip sent to my e-mail vheath@uusd.net thank you please let me know asap so i can get these sent backe

“Returning” an item never shipped.

I have listed a plant from my garden, and marked as “local only” (no shipping). Someone buys it, and second later requested a refund after realizing that he/she is nowhere nearby. Obviously I agree because my plant is still in the ground. Now, the bu...

just a question

i got the wrong part and i got my refund posted today but he wants me send it back to china.. USA nothing can be sent out to china the part came from IL ...he dont want me send to IL ...what to do !!my refund is processing has of today ......should i...

Seller will not respond

I want to return an item I bought and the seller only put a certain amount of money for the return through usps and it not only dosent pay the shipping in full it dosent include the tracking of the item. I asked for the eBay label multiple times to n...