Returns

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Refund was less than what I paid.

I bought an item 20.99The Box arrived , but the item was missing. Packaging was damaged , split or opened and ncontents missing.So they gave me a refund 20.99It looks like ebay have taken 4.99So I only received 16.00 So why has that happened. Thank y...

refunds on returns

I feel its just wrong the sellers have to pay back the original shipping as well. my reason is its gone used up in making sellers do this they are losing more money here's an example of what I mean. Seller say pays 25 for an item and lists it for say...

Resolved! Wrong item shipped

I am a seller and shipped the wrong item (black leather Harley chaps) . I advised the buyer to request a return label from eBay, which she did. I immediately shipped the correct item (black leather coach bag) to her. eBay’s automated system does not ...

Resolved! Order never arrived - ebay refuses refund

I am from Europe and I ordered some PVC glue from the US in value of 120USD, on the 20th of November 2024 and then got an information on the 2nd of December that the order was shipped to the international hub.If I track the order, the status is still...

Return Shipping Label

I bought an item that was defective. I asked to return it. Seller sent a "return label" that said it will ship for free. The "return label" was just an address with a bar code that UPS said they couldn't do anything with. It appears that Ebay thinks ...

Credit for merchandise returned not received yet

As today 05/06/24 I have not received the credit for the merchandise order number 06-11230-94661 that I did return with the tracking number 9200 1903 5639 3500 0020 83 and it was received at your location Online Seller RMA, 2125 Gateway Blvd # 503258...

Resolved! Refund will not go into my bank account

I made a purchase on eBay on august 11th, 2023. I purchased the wrong item, so I immediately canceled the order and asked for a refund, the seller obliged and issued the refund the next day. Despite the fact the refund is issued, I never actually got...

Resolved! Return from oversea shipped by eBay international shipping is handle 100% refund without any note of

It is very easy to ship for oversea shipping by ebay international shipping.However, if it comes to the return case, eBay just refunds and does not tell any message about the reason. Just final notice of the result. There is no return, of course, as ...

Strange returns issue

Firstly hello to all... Ebay buyer 2005 based buyer purchases item from me, Not suitable, old vhs player has Scart connection, his TV has hdmi, not willing to buy a conversion kit, Wants to return,. hey what can I do I'm only a seller' Submits a Roya...

Challenge a Return?

I have a buyer who is requesting a return for a weight scale they purchased with the reason being it is defective and in the notes states that it only measures kilograms, not pounds. This information was clearly stated in the title, photos, and VERY ...

Seems to be no help with a return

I purchased a phone from a seller who accepts no returns. He pointed out that I was covered under the eBay return policy, though. The phone did not work as promised and was defective. Seller suggested I request a return through the eBay policy. I req...

How to I get reduced returns feature?

I am a top rated seller. I have 14 day returns on some items (buyer pays) and no returns on other items. I can't reduce the return amount when a clothing item comes back used. I have to go through a tedious customer service chat on eBay from India wh...

Lack of refund protection

I returned an item that didn’t meet my expectations but only got a refund for half of what I paid. Is this common practice on eBay?

Final Value Fee

Hello, I just issued a full refund to a customer.eBay did not return me my Final Value fee (13.6%) at return, instead they charged my account on file to fulfill the return. Is this normal? I Issued the return 1 or 2 hours after they purchased, so the...

scammers

i bought an item onlline on ebay and seller never post tracking number and when ask for a refund declined and now trackig still havent been posted and page i am buying from is not available again what do i do?