Returns
Discuss how to manage returns with fellow sellers
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warranty

How can I reach eBay or the seller The seller is not responding  

User avatar by Explorer
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  • 1 replies
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FAKE SUNGLASSES AND FAKE RETURN LABEL

I BOUGHT FAKE MAUI JIMS AND PUT IN A RETURN I WAS ISSUED A RETURN ABEL FROM THE CUSTOMER AND IT ALSO APPEARS TO BE FAKE.I SENT IT BACK AND THE RETURN NUMBER IS ONE THAT HAS BEEN USED IT APPEARS SINCE AUGUST OF LAST YEAR. I CONTACTED EBAY CUSTOMER SER...

Item not as described false claim. Do I report the buyer first or refund first? Does it matter? 😑

Had a buyer submit an item not as described return without contacting me first, just straight to the NAD return. I don't think they are malicious but just rude. They had a compatibility issue with the item and claimed that me, as the seller should ha...

Return labels

How do I generate a return label for a buyer?

False Feeback.

It is very upsetting that EBay is refusing to help me in removing a false feedback. I had a customer order a item which we shipped right out and it was delivered within days. He then sent us multiple messages stating he no longer wanted or needed the...

Ebay Dispute

A buyer bought an item through a buy it now sale. Hours later I get multiple messages from buyer saying he wants a refund and its urgent. This set of some red flags. I did some research and asked them to start a return request. I never shipped the it...

User avatar by Adventurer
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  • 18 replies
  • 1 helpful

I can’t get a customer service phone number

Michael Kors handbag has “gold chains “ as a part of the handles But this makes the handbag too “Heavy”. I have the Item number and the item ID number. But the purchase IS NOT SHOWING UP In purchasing history. I can’t SELECT THE ITEM TO BE REFUNDED. ...

Request 2nd return from the same order

I bought 2 tablets from a seller in the same order. One of the tablets was locked so I had to request a return to send it back while I was using the other tablet I bought, a week later I realized the tablet did not fit my needs so I wanted to return ...

User avatar by Adventurer
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  • 1 replies
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