Returns

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Refund to Buyer change

As of today I am unable to issue a lump sum refund. Only line my line refund for multiple items purchased. For Example a customer purchased 40 items from me and since he couldn't request an invoice using the mobile app (Which is another long standing...

Seller committing FRAUD ?

Bought a new $41 phone case, it did not fit my phone. Seller said no returns in her ad. I contacted her and we agreed to a partial refund of $31 and I shipped item back to her. She acknowledged she got the case back and has it for sale on her site. S...

Seller sent an item that was defective, then only refunded half of the amount.

Seller sent an item that was defective, then only refunded half of the amount. what do I do?

Can you return a raw card after grading

I just got a refund request for a raw 1963 post Sandy Koufax that I sold" as is "ungraded. It had been well over a month and the guy sent it away to get graded and it came back as trimmed and wants a refund.

How can a seller or buyer extend the “Return/Refund” window?

For context, I ordered a DVD, it still has not arrived, and in 2 weeks return/refund window will be closed. And I wanted to give it a chance, to notify the seller that I can wait some extra time, and to, well, wait an extra time. I mean, I live in a ...

Remorse return

For context: i have a no return policy and A buyer claimed I sold them a damaged item, they provided pictures, but clearly in the pictures I provided, the item was undamaged when it was shipped. The buyer could have dropped the part and damaged the e...

My recent experience returning fake artifacts

FYI: This issue has been resolved in my favor. I'm just posting this mostly for humor and boredom. A seller sold me a bunch of fake arrowheads listed in the Artifacts category. I call them Frankenstein points: Broken pieces of 2+ arrowheads cobbled t...

My eBay buyer return scam story

Hello everyone, I recently had very bad experience with one of „popular“ return scams. It all started, when I sold absolutely working iPhone motherboard to one guy from Spain. He recieved the item and immediately messaged me, that it came broken and ...

Resolved! Refusing item because seller used different shipping

Hi,So we agreed with the seller to use one courier for shipping but after a couple of days i saw that he used FedEx express which we did not agreed upon.Using Fedex incurs more costs on my side such as warehouse storing, door delivery etc. I did not ...

equipment modified

i sold a chemical sprayer customer modified the sprayer now the sprayer is leaking. customer demand refund.

Return Charge Greater Than Original Payment

I sold a product with free shipping and received around 83.7% of the listed value as payment to my bank account. I'm assuming Ebay received the other 16.3%. Weeks later the customer filed a return based on buyers remorse, I tried to appeal, but was d...

Trouble with return and ebay help

I purchased a 7 foot fishing rod. Received a 4 foot 8 in long rod instead. Requested a return and refund because the seller no longer had the 7ft long rod. filled refund through ebay. A week later he offered me a partial refund and keep the incorrect...

Resolved! Benefits to offering 30 day free Returns?

Just wanted to see what everyone's point of view is of the benefits to offering the 30 day free returns. I'm considering it because regardless, I still am pretty much having to do returns anyway, depending on the circumstances. Did you end up seeing ...