Returns

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How do I handle this return as a seller?

I sold an item brand new in the box (sealed). Every step of the way the buyer has messaged me 2-5 times and even threatening to report me as a fraud seller because tracking didn't update for 2 days. He got the item the day after he said that. He tell...

Backed by eBay is no good. They won’t help when I payed for a item that was on there site and sa

eBay er. Sold a item to me and won’t deliver after I paid in full. Now eBay won’t do anything about it when it says backed by eBay , don’t mean nothing. eBay won’t help

After a denied non-SNAD return/claim ebay,by error, "re-opens" the case and forces me to accept ret

Iam a seller and after a denied non-SNAD return/claim opened by a buyer of mine, ebay,by error, "re-opens" the case and forces me to accept return. I had a buyer that wanted to return what we purchased and he opened a return request of type "non-SNAD...

trying to return an item, appeal was closed, i have proof of delivery to seller

I bought a driveline, i confirmed make and model and that it would fit my vehicle, it was delivered and was too long to fit my vehicle. i returned the driveline with UPS, got a confirmation of delivery, 2 days after i messaged the seller and aske abo...

They are abusing eBay's return policy.

The Electronic Systems ordered by the buyer were accurately and Completely tested and Shipped, but the buyer ordered the same System, replaced the internal parts, and returned the System.This is already a repeat buyer Three times ordered and Returned...

wrong item sent

i put wrong shipping labels on 2 items. both buyers are cool with sending back and getting their item they purchased. i have both items back an am ready to print 2 new labels at my cost and ship. ebay maybe since we put in for returns says i have to ...

return a remote control

I ordered the wrong control for t.v.. I want to return it and have money returned to card. Thank You

Buyer Returning Wrong Item - Dings on Seller Account?

Someone close to me is also an eBay seller, who recently had a brand new account make a purchase of a sealed trading card starter deck. Around $30/free shipping.The individual left a good review so they in turn left a good review for the buyer.A few ...

Return Policy Details

I recently had a Return Request for an item using the reason "did not fit". however, the Buyer also added that item had not been described as an kids size and they needed an adult size. however, the item title did, in fact, describe the item as a boy...

why is ebay allowing buyer to return trading cards........

after 26 years I don't think I can take much more. I sell a $56 card and the buyer wants to return it saying "not as described" , i don't take returns as stated on the sale. Who is eBay to override me and allow them to sent it back?? The cards is exa...

Unable to send a partly refund

Hello!I would like to return a postage fee to a buyer.I have tried 5 times.After 8 hours each time I receive the following message:There was a technical issue and we couldn't process the refund you sent. We apologize for the inconvenience. Please ret...

Help with a return.

I sold an item, the description was correct, and same with the photos. But the title was not. And now they want a refund. The title said that it had Wi-Fi but the photos clearly showed it without the option (only Ethernet) and the description did not...

Returned not received but USPS says delivered.

I had a forced return on a new sealed item and said item was used. Usps tagged delivered to address but it was not. I have a box and says delivered to front porch. Not im out my item and the money. Do i get any recourse?

Furniture Pickup, Been Stored For 2 Months

Hi all,I have a question I can’t seem to find on eBay regarding the amount of time a buyer has to come and pickup the item they purchased online. I sold a small dining set 2 months ago and the buyer said they have a shipper they are working with to c...

''Continue return'' button not active, and is 'faded'' instead of solid blue

I bought an item a few days ago, and it arrived well packaged and promptly. So far so good.However, on testing the item out, it is very defective for an item I only just bought (It's on it's last legs).So I've messaged the seller and now I'm trying t...