Seller claims never recieved item, then initiated a return. What now?

[mastrmegatron]

The item tracking shows as being delivered, but the buyers says they don't have it. Now they opened a return request, but even in the comments on the request they say they don't have the item. What do I do?

[native_plant_shop]

What kind of return did he open?

If it's item not received it's a slam dunk for you.

Any  other kind of return and you need to call CS now 

[mastrmegatron]

The reason option was 'doesn't seem authentic'. But in the comments section they wrote 'I never received it'

[mtgraves7984]

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@mastrmegatron wrote:

The reason option was 'doesn't seem authentic'. But in the comments section they wrote 'I never received it'

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@mastrmegatron  Hold the phone... 

'Doesn't seem authentic' is a Not As Described claim. Make sure that you approve the Return within the timeframe required. You will issue a return label, but you won't have to refund until the package comes back to you .

@tdumonde2014, @monster-deals, @native_plant_shop 

I ask of the other posters... would it be in the OP's best interest to do a package intercept? Sorry, mega... I didn't read the replies to find if the item's value had been mentioned. Wait for it...

[tdumonde2014]

OP says that tracking shows Delivery. No way to intercept.

[native_plant_shop]

I really recommend you contact CS 

this is a clear scam 

[monster-deals]

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@mtgraves7984 wrote:

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I ask of the other posters... would it be in the OP's best interest to do a package intercept? 

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Possibly. It costs  something like $15-18 or so and there is not a 100% guarantee that it will work....and it does not cover 1st class and media I think. Someone probably knows more