Simply-the-best-for-you Volunteer Community Mentor
@hardyjewels wrote:Now that eBay doesn't play ball with Pay Pal it's a freaking nightmare. I'm leaving this platform after over 15 years. They went public and started raising Final Value fees, adding promotional fees and not standing by it's sellers. I can not understand the Sellers are the income for them not buyers. They charge international fees as of the first of the year. TheRealReal gets my business and I'll gladly pay more to a company that is loyal to sellers.
Chargebacks existed when PP was here too. Apparently you just never got one.
eBay employees are identified as such on these boards. @mandisattictoyz is NOT an employee.
No one is "spoofing" anyone, having multiple ID's is perfectly permissable on eBay, as you know, since you have multiple ID's, which is obvious since you outed your other ID.
People here have the "right" to tell you that you should have accepted the return b/c A- YOU are the one that posted requesting advice. B-most of these posting ID's you don't like been here since the beginning of eBay & we know how chargebacks work.
As long as you have been selling and with the value of some of you items I am really surprised this has not happened before. Jewelry tends to be pretty high on the scammers target list. The merchandise is easy to resell or simply melt down for the precious metal content. There is some indication that a no returns policy puts the item higher up on the target list but there is no factual proof to substantiate that. What I find a bit odd is eBay sided with you the remorse return and closed out that case in your favor. The buyer then opens a chargeback using NAD as the reason. EBay does have some seller protection on chargebacks but it is limited. However one of the areas involves chargebacks where a seller has prevailed. You may want to read through the following and try contacting eBay again but do so through the facebook path dial in eBay support is pretty abysmal these days.
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=12
In particular this section. It may be that eBay considered the case with the CC company to be of a different type but a remorse return is probably not a chargeback option.
Chargebacks are becoming a HUGE problem and not just for eBay. Estimates are the business losses are in the billions but the CC companies can do little at the moment as they are forced to operate under the conditions of the Fair Credit Reporting act which was passed in 1974 long before ecommerce even existed and became what it is. The law needs corrected but I don't believe anyone is driving that train. CC companies hate chargebacks due to the resources it costs to handle them. They are also not in the logistics business and do not have to worry about addressing return issues. Chargebacks are pretty much becoming legalized theft.
As others mentioned you are not out $800 but whatever you had invested in the item + shipping costs + eBay fees and the $20 dispute fee. While not much of a consolation remember this is a tax write off.
