Live Broadcast and Community Chat Hour - Wed. Sep 12th @ 1 pm PT - General Topics

[Anonymous]

Join The Community Team from 1-2 pm on September 12th for our weekly chat. No set topic this week so feel free to bring your general questions!

 Live broadcast on the eBay Fall ad campaign.

[autopiacarcare]

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@Anonymous wrote:

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Hi @autopiacarcare, we are working on getting some more information on this topic. While we work on providing an update, rest assured that eBay is in active discussions with the Washington State Department of Revenue to determine the impacts of the recently enacted marketplace tax law. We will provide sellers with additional details when further information and guidance is available. In the meantime, if you are required to collect and/or remit Washington sales or use tax on your eBay sales or purchases, you should continue to do so. As always, we recommend that you discuss this and other tax matters with your tax adviser.

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My question is not about the Washington law. We are already aware of the law and aware that it applies to us, which is why we have been collecting and remitting the tax for months.  My specific question is regarding a recent change eBay has made to the tax rate table settings.  We no longer have the option to enter a tax rate for Washington and instead see a message that says:

"We collect sales tax in accordance with applicable state law. You no longer need to collect and pay it to the state." 

Is eBay in fact collecting and paying the tax at this time? Yes or No?

If Yes, when did this start and why has there been no announcement or documentation?

If No, why is this message showing and why do we no longer have the option to enter a tax rate?

We need answers to these specific questions and those answers having nothing to do with the Washington Department of Revenue.

[Anonymous]

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@vrykalak wrote:

When I do a Sell Similar, the only information that comes across from the other listing is the title (which I don't want) and the category (which I do want).
Why can't the shipping size, weight, and options come across, too? If I'm selling the same item, that information should also apply to my listing. (instead, what I get, is whatever those options are for the previous item I listed...totally useless.)

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Hi @vrykalak, can you give us item numbers for examples on this? A few examples would be great as many factors could affect what data is brought over and we would need to test and compare the information provided.

[dhbookds]

Could one of you explain the recent announcement:

We are focused on delivering the very best experience possible on eBay through product-based shopping. To that end, we have decided to provide more time to associate your listings with the eBay catalog in certain categories.

As part of our ongoing efforts to optimize the buying experience, we are still requiring catalog association for all remaining enabled categories by September 17, 2018. We encourage you to visit Seller Hub to address listings in categories that still require you to associate to the catalog by September 17, 2018, as well as to create and update products in the eBay catalog where they are needed.

Additionally, as we continue to expand and enhance the product-based shopping experience, we invite you to visit Seller Center to stay up to date on the product-based shopping experience.

Thank you to all the sellers who have dedicated their time and energy to associating listings with the catalog. We’re committed to building a powerful and modern marketplace and eBay catalog association is a crucial part of that.

As always, thanks for selling on eBay.

It's certainly unclear, at least to me.........

[dhbookds]

We are focused on delivering the very best experience possible on eBay through product-based shopping. To that end, we have decided to provide more time to associate your listings with the eBay catalog in certain categories.

As part of our ongoing efforts to optimize the buying experience, we are still requiring catalog association for all remaining enabled categories by September 17, 2018. We encourage you to visit Seller Hub to address listings in categories that still require you to associate to the catalog by September 17, 2018, as well as to create and update products in the eBay catalog where they are needed.

Additionally, as we continue to expand and enhance the product-based shopping experience, we invite you to visit Seller Center to stay up to date on the product-based shopping experience.

Thank you to all the sellers who have dedicated their time and energy to associating listings with the catalog. We’re committed to building a powerful and modern marketplace and eBay catalog association is a crucial part of that.

As always, thanks for selling on eBay.

It's certainly unclear, at least to me.........

[vrykalak]

Two of the items were the two Monopoly games I have for sale, items 382550507103 & 382550506952. 
I only found out about it because a potential buyer wrote to me and asked if I could possibly ship them. 
I don't recall exactly what the other 7 were, because there were almost 250 listings.  But there were 2 of the almost 70 pinbacks, and 1 of the 8 baseball caps, I currently have for sale.
As I said, all were relisted, most on the same day, and all had shipping options set when originally listed, because they were all "Sell Similar" from whatever the first one in the set said.
68 of 70 pinbacks, and 1 of 8 baseball caps, retained their shipping options, but these 2+1 did not. 

[Anonymous]

Hello. I would like to know where to go to get questions answered about Promotions Manager. Is there an e-mail address I can contact?

I called CS and they said they would research and call me back. That was almost 2 weeks ago and I haven't heard back.

I have questions about shipping promotions and there is no info within the help pages or the tool itself that addresses the questions I have.

I also have questions about the new volume discount tool which I posted yesterday. https://community.ebay.com/t5/Selling/Promotions-Manager-New-Option-Volume-Price-Discount/m-p/289567...

I did test out the volume/tiered discount and it says "active" on my promotions manager page, but it's not visible on the listing itself - and I did log out, use different browsers, etc. It's just not showing up.

[Anonymous]

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@mam98031 wrote:

Hey, congratulations on running the Chat.  Are you paying the price for such a long vaca?  LOL

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This is actually my welcome back reward 

[autopiacarcare]

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@Anonymous wrote:

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Hi @autopiacarcare, we are working on getting some more information on this topic. While we work on providing an update, rest assured that eBay is in active discussions with the Washington State Department of Revenue to determine the impacts of the recently enacted marketplace tax law. We will provide sellers with additional details when further information and guidance is available. In the meantime, if you are required to collect and/or remit Washington sales or use tax on your eBay sales or purchases, you should continue to do so. As always, we recommend that you discuss this and other tax matters with your tax adviser.

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My reply seems to have disappeared.  My question is not about the tax law. My question is about a recent change eBay has made to the tax rate table.  We no longer have the option to enter a tax rate for WA and instead see a message that says ""We collect sales tax in accordance with applicable state law. You no longer need to collect and pay it to the state." 

Is eBay currently collecting and remitting tax for WA, yes or no?

If yes, when did it start and why has there been no notice?

If no, why is this message showing in our tax rate table and preventing us from entering a tax rate?

[vrykalak]

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@Anonymous wrote:

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@vrykalak wrote:

When I do a Sell Similar, the only information that comes across from the other listing is the title (which I don't want) and the category (which I do want).
Why can't the shipping size, weight, and options come across, too? If I'm selling the same item, that information should also apply to my listing. (instead, what I get, is whatever those options are for the previous item I listed...totally useless.)

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Hi @vrykalak, can you give us item numbers for examples on this? A few examples would be great as many factors could affect what data is brought over and we would need to test and compare the information provided.

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This is true for ALL Sell Similar listings, and always has been. 
I've been making this request off-and-on for years.
The most recent one was a Pokemon Baseball Cap (item 382562124673)

[mam98031]

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@Anonymous wrote:

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@mam98031 wrote:

Hey, congratulations on running the Chat.  Are you paying the price for such a long vaca?  LOL

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This is actually my welcome back reward 

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Oh the prices we have to pay to go out and have fun !!!  LOL

[vrykalak]

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@dhbookds wrote:

Could one of you explain the recent announcement:

We are focused on delivering the very best experience possible on eBay through product-based shopping. To that end, we have decided to provide more time to associate your listings with the eBay catalog in certain categories.

As part of our ongoing efforts to optimize the buying experience, we are still requiring catalog association for all remaining enabled categories by September 17, 2018. We encourage you to visit Seller Hub to address listings in categories that still require you to associate to the catalog by September 17, 2018, as well as to create and update products in the eBay catalog where they are needed. 

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If I look at Seller Hub to see this information, will I still be able to back out and go back to seeing the eBay pages I'm used to seeing?
Alternatively, is there any place other than Seller Hub where this information is available?

[vrykalak]

We are focused on delivering the very best experience possible on eBay through product-based shopping. To that end, we have decided to provide more time to associate your listings with the eBay catalog in certain categories.

As part of our ongoing efforts to optimize the buying experience, we are still requiring catalog association for all remaining enabled categories by September 17, 2018. We encourage you to visit Seller Hub to address listings in categories that still require you to associate to the catalog by September 17, 2018, as well as to create and update products in the eBay catalog where they are needed. 

[mam98031]

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@autopiacarcare wrote:

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@Anonymous wrote:

---

---

Hi @autopiacarcare, we are working on getting some more information on this topic. While we work on providing an update, rest assured that eBay is in active discussions with the Washington State Department of Revenue to determine the impacts of the recently enacted marketplace tax law. We will provide sellers with additional details when further information and guidance is available. In the meantime, if you are required to collect and/or remit Washington sales or use tax on your eBay sales or purchases, you should continue to do so. As always, we recommend that you discuss this and other tax matters with your tax adviser.

---

My reply seems to have disappeared.  My question is not about the tax law. My question is about a recent change eBay has made to the tax rate table.  We no longer have the option to enter a tax rate for WA and instead see a message that says ""We collect sales tax in accordance with applicable state law. You no longer need to collect and pay it to the state." 

Is eBay currently collecting and remitting tax for WA, yes or no?

If yes, when did it start and why has there been no notice?

If no, why is this message showing in our tax rate table and preventing us from entering a tax rate?

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And if all this is correct.  Where do I get a report telling me what Ebay submitted to WA on my behalf.  I am in the state of Washington and I've always charged and paid appropriate sales tax on sales within the state.  If Ebay is going to be doing this instead of me, I'm thinking I will need to prove this to the state when I file or I may have to pay yet again.

[b86fiero]

When listing packages of cards that hold money or gift cards for holiday giving,  the sell your item form did not have the box to input the upc numbers.  I asked Syed on the Product Catalog discussion board if this was intentional and he replied that it was.  Although most individual greeting cards and multi-packs have upc's printed on them, upc's in this category are not required at this time he stated.

I am assuming there are other categories that when listing new items also do not currently require a upc on the Sell Your Item form.  Correct?  If so, do you have any idea of which categories currently do not require upc's when listing new items?

If the SYI form does not present the upc input box is it safe to assume the item will appear in search results and will be seen by potential buyers?

Does seller creation of an item specific for the upc help in search results or is it not seen unless a buyer clicks on the listing?

[coffeebean832]

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@Anonymous wrote:

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@coffeebean832 wrote:

The embedded live broadcast videos do not show up in Firefox. Going to the FaceBook page requires a log in, but if a direct link to the video on FB is provided then it does not require a log in. In addition to embedding the video every week can you add a direct link below the video so Firefox users can see it, please?

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Hi @coffeebean832, I just checked this myself in Firefox and was able to see the video without issue. Can you tell me what version of Firefox you are using? Have you tried clearing your cache & cookies? We're happy to work on improvements where needed and look forward to an update from you 

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Firefox Quantam 61.0.2 on a Mac

Yes, cleared cookies, cache, history. This is what it looks like:

Do I need to change something in my browser preferences to see it?

[gracieallen01]

@Anonymous

Is there a glitch on the forum today?  A post from autopiacarcare went missing shortly after posting and it would have been interesting to have the response from that post, is there was one to be had.

Any chance checking on that - it was about the tax payments to WA and the ebay message on the tax page saying that ebay was now collecting the tax and sellers didn't have to worry about the Sales Tax to Washington.

[mcdougle4248]

Would I get in trouble for sharing my address (via eBay messages) with a member that wants to send me collectible cans so that I could make ornaments for them.  The finished product would be listed on eBay for their purchase.  No past or current current transactions with this member.