Join the Community team here at 1 PM PT on November 27th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@dentalsales4u wrote:
tyler@ebay wrote:
@dentalsales4u wrote:
@tyler I have to slide a puzzle piece to fit. Most times it takes on the first try, but there are times I have to do it a couple times.
It hasn't requested I call.....yet.This is helpful, thanks @dentalsales4u - this is actually an open technical issue that is being worked on, let me get you added. Do you have your 'landing page' when you log in set to anything other than the default Seller Hub/Summary page? Tech has asked for that detail specifically.
The landing page is set for my eBay which is what has sold, just like on my other account.
I've even gotten it on my buying account a couple times. The landing page there is my watch list.
I also got this while trying to respond.
Thanks so much for this @dentalsales4u - I'll get it added to the open ticket!
@beardedbovine wrote:
Hi guys, Happy Thanksgiving. I need to pass on feedback about eBay shipping supplies because it's gotten to the point where there are problems with all of the boxes and mailers.
- My last shipment of poly mailers say "to open tear along perforation" - but there is no perforation and the glue strip is about 2" or so higher than the base of the flap (different than past shipments). The flaps either need to be manually taped down or trimmed off so they don't get caught on sorting machines. The glue is also placed so high on the flap that you have to fold the flap down past where the mailers should be folded which cuts down the size.
I would have said something to the eBay supplies seller except I got them last quarter and didn't open until this past weekend so it's been a while.
- The current version of poly mailers are incredibly difficult to remove the silver strip from the glue.
- Every single time we get a shipment of 6x4x4 boxes there are problems. I pasted photos below of a few issues. With the last shipment we sent these photos to the eBay supply seller and they said they would pass on the quality issues regarding split flaps and mis-alignment, but didn't say anything about the flimsy quality.
We used these boxes to ship small fragile things like Christmas ornaments every year. This is the first year the boxes are so flimsy (crush with the tip of your finger) that we cannot use them for ornaments.
We've seen the same problem with flimsiness on the larger boxes, as well. I've compared the current black logo boxes to older blue circle logo and white text logo boxes and there is a hugely noticeable difference in structure.
It's disappointing how the quality get worse with each and every shipment.
Thanks for sharing this feedback with us, @beardedbovine. I'll sure to pass this along to the shipping team!
@b86fiero wrote:
Regarding Scan Forms -
Can anything be done to lighten up the 2 big bold thick horizontal lines that run across the sheets?
The lines are in bold from A. Mailer Action near the top of the form and B. near the bottom third of the form.
These lines are 1/4" wide and run 7" across.
They are eating tons of ink. This started with the last improvement to the bulk shipping tool. (The old scan forms had these lines in much a lighter gray scale shade).
Hi @b86fiero - thanks for this input, I'll get it suggested as a future enhancement!
@abfabvintage wrote:
And Happy Thanksgiving to you, too. I use my own listing program AW2000 and since 2001. It has always matched whatever eBay changes/edits/upgrades. eBay developers send the upgrades/revisions/updates direct to my program manager who in turn alerts me to update my program. When ebay did the October 15 IS and Cat "refurbishing" that upgrade transferred all of the incorrect IS information to my program. Then he received 2 more of these "upgrades" (total of 3) from the Developers (last one right after the last Announcement of November 18) which still has not corrected the IS problem within my Program.
One example of many I can't outline here: my program currently under Brand for Mens sweaters and denim jackets: the Brand stops at the B's. I have to input a custom specific to capture what the Brand is...I list...I go into ebay direct and do Revise to see what eBay has...ebay has Brands from A-Z.
Bottom line, how do I get in touch with your Developers to find out when they will be cleaned up? My program manager only receives "code" from the developers. He claims, and he is correct, the problem is on ebay's side and he is awaiting corrections. Please let me know who to contact or how to get this fixed. Thank you.
Hi @abfabvintage, you can contact ourAPI developers here 🙂
@my-cottage-books-and-antiques wrote:
here ya go:
Thanks @my-cottage-books-and-antiques ! I'll get that reported 🙂
