11-26-2019 12:46 PM
Join the Community team here at 1 PM PT on November 27th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
11-27-2019 02:08 PM
@maxoptical wrote:
Last week I had 3 issues and today I posted one new concern. I didn't get any response to my questions last week and I would also like a response to my question today.
I am 20 year eBay seller and if I reach out on these boards it is because there are real problem and I need help.
I look forward to responses to all of my issues.
John Norman
Max Optical
Hi @maxoptical, tyler@ebay and I looked over last week's chat and we couldn't find a question of yours that didn't get a response. It looks like we replied to each of your posts, but if we missed something we'll be happy to review! Feel free to share a link to the question you asked that didn't get an answer either in the next chat, or by tagging us in a new thread on the most relevant board.
11-27-2019 02:13 PM
@iredder wrote:
I have been stumped trying to find info about a brand new account suspension and have a thread that has all the info here:
https://community.ebay.com/t5/My-Account/new-business-account-suspended/td-p/30451728
Happy to answer any questions.
Hi @iredder, we'll take a look and respond to the thread, no problem!
11-27-2019 02:31 PM
@dentalsales4u wrote:
I would also like to know if there's a reason that sales have dropped so drastically?
Oct - Dec are always my best months due to year end purchases for taxes reasons.
this year, Oct was down and now Nov is going to be one of my worst months. It's like a month from our slow time of year!
I know it's not the industry as our B&M store have been extremely busy, but eBay is dead!
I've gone 5 days now without a sale and that is extremely unusual.
Hi @dentalsales4u - I don't have any reasons why sales would be down for you, particularly (as you say) since tax & budget reasons probably make this a great quarter for you traditionally.
Have you considered contacting CS for a review of your account for any suggestions or comparisons to see if there's anything that could be at play we haven't considered? Our social team is great at reviewing your account for any insight. I prefer Twitter myself (send them a PM) but Facebook also is a great team to work with. Thanks!