Join the Community team here at 1 PM PT on November 27th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@gwzcomps wrote:
Why does eBay coddle buyers under the guise of creating a good buying experience? If the buyers aren't learning from their mistakes then there is no reasonable way improve the buying experience. Most false "Not As Described" claims are avoidable if the buyer took the time to read the listing and understand what they are buying. As a seller it isn't evident what eBay is doing to help prevent these claims as there is no recourse for blatantly false claims. The whole thing of removing the defect and giving you up to $6 isn't a solution.
Hi @gwzcomps - we work in the background to prevent abuse of the returns system in general. As you report buyers for abuse (and get that defect removed and up to $6 shipping subsidy if you qualify), that helps us identify bad actors and take action. That can take different forms depending on the situation, from requiring that they pay for return shipping, provide photos before being able to return the item, etc, up to and including disallowing them from returning items altogether.
You won't see those actions because we don't discuss account specific information with others. However, you may encounter a return where you see a buyer upload photos first, or you don't have to provide a label (even if they open it as not as described). Thanks!
Hi guys, Happy Thanksgiving. I need to pass on feedback about eBay shipping supplies because it's gotten to the point where there are problems with all of the boxes and mailers.
- My last shipment of poly mailers say "to open tear along perforation" - but there is no perforation and the glue strip is about 2" or so higher than the base of the flap (different than past shipments). The flaps either need to be manually taped down or trimmed off so they don't get caught on sorting machines. The glue is also placed so high on the flap that you have to fold the flap down past where the mailers should be folded which cuts down the size.
I would have said something to the eBay supplies seller except I got them last quarter and didn't open until this past weekend so it's been a while.
- The current version of poly mailers are incredibly difficult to remove the silver strip from the glue.
- Every single time we get a shipment of 6x4x4 boxes there are problems. I pasted photos below of a few issues. With the last shipment we sent these photos to the eBay supply seller and they said they would pass on the quality issues regarding split flaps and mis-alignment, but didn't say anything about the flimsy quality.
We used these boxes to ship small fragile things like Christmas ornaments every year. This is the first year the boxes are so flimsy (crush with the tip of your finger) that we cannot use them for ornaments.
We've seen the same problem with flimsiness on the larger boxes, as well. I've compared the current black logo boxes to older blue circle logo and white text logo boxes and there is a hugely noticeable difference in structure.
It's disappointing how the quality get worse with each and every shipment.
@thevintagesilvershop wrote:
The Facts re: my Issue:
Long -time Ebay seller, almost 24 years, long-time Paypal user, almost 20 years. Have had thousands of transactions and lots of refunds over the years. Important: I do NOT keep money in my PP account, I sweep it automatically to the business bank account that is linked to Paypal. Anytime I make a refund, it comes as an e-check from Paypal from my bank. Never ever had a problem with this. So don't tell me to put money in my PP account.
Yesterday, I got a return that I knew was coming. TX resident, sales tax payer. It was a "fit" return which means I don't have to refund original shipping. I go to process the refund on Ebay per usual and get the error message from below (which tells me to try again).
I tried 6 times last night and as many times this morning, always getting the same error message.
I call Ebay CS early this morning. He tries to tell me it's because I don't have money in my PP balance. I explain to him I NEVER have money in PP, it's automatically swept to my bank and then an e-check issued from there for the refund. He then tells me to "try again later". He then tells me to call Paypal. He then agrees with my solution to perhaps just do the refund from PP. I ask him if the information will flow from PP to Ebay and close the case, give me my FVF back, and refund the buyer their sales tax paid. He says "I think so" after putting me on hold to consult with someone else.
So, I call PP this morning. The support guy talks to someone, comes back and says it's an Ebay problem and that I should call them and talk to a Supervisor. Agrees that I should try to refund from PP and that I would have enough proof if the buyer tried to get Ebay to refund, etc. No mention of getting FVF back or the buyer's sales tax refund. I did try to initiate the refund via PP but the first screen showed "sales tax to be refunded by Ebay as -0-" so I stopped.
I need to refund my buyer. What do I do?
Hi @thevintagesilvershop, you are fine to refund the buyer through the original PayPal transaction. Our Customer Service will be able to see that the refund was issued and can manually close the return. You will need to speak with Customer Service after you've issued the refund to have the return closed, so be sure to call in once you've issued it. They can also look into options for a Final Value Fee credit. Issuing a full refund through the original PayPal transaction will also refund the buyers sales tax.
@dentalsales4u wrote:
@tyler I have to slide a puzzle piece to fit. Most times it takes on the first try, but there are times I have to do it a couple times.
It hasn't requested I call.....yet.
This is helpful, thanks @dentalsales4u - this is actually an open technical issue that is being worked on, let me get you added. Do you have your 'landing page' when you log in set to anything other than the default Seller Hub/Summary page? Tech has asked for that detail specifically.
@vezzex wrote:
I ordered an item for $160.00 on October 11. The seller scammed me and sent the incorrect item. I sent the item back, but Ebay's automated system failed to issue a refund. I opened a case with Ebay which was rules in my favor, but still didn't receive a refund. I've called ebay around 10 times now and have spent several hours dealing with this issue. They've told me they are doing a manual correction that could take up to 10 days to process; however, it's been over 30 days now and I still haven't received a refund. Even the supervisors I've spoken to aren't able to complete the refund for me. This is ridiculous. I'm out $160.00 for over a month, Ebay associates keep stalling, and they have not offered any compensation or a reasonable solution. Can someone please look into this or get me in touch with someone who can actually complete this refund? I don't know where else to turn. It shouldn't take over 30 days after the item has been returned to issue a refund. I fear that I will never receive it. Please help me. Thanks, Josh
Hi @vezzex, I'm sorry to hear that the refund hasn't completed yet! I've sent this over to the appropriate team and they let me know that it should complete processing within 3-4 business days.
@carlqsportscards wrote:
tyler@ebay wrote:
@carlqsportscards wrote:
For years I've been getting emails about new items from my saved sellers, even though I don't have any. When I hover over "my ebay" and click on "saved sellers", it says I don't have any.
Then today I clicked on my user name, and lo and behold it says I have 4 saved sellers there.
Why are they there but not under my ebay? And how do I get rid of them? I clicked on settings, but didn't see a way to do it.
Hi @carlqsportscards - I'm not seeing any saved sellers in your account either - have you already removed them?
Sorry. To clarify, I just realized they're under "followed members", not "saved sellers", but those are the sellers in emails I'm getting.
Hi @carlqsportscards - yes, I clicked on your profile page and see that you have 10 followers (link here) and that you are not 'following' anyone (screenshot below). If you're seeing something different will you post a screenshot here that includes the URL and I'll do some more troubleshooting? Thanks!
