Community Chat, June 30 @ 1:00 pm PT - General Topics

[brittanie@ebay]

Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

Missed the chat? Send your questions to the podcast by calling  888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!

[brittanie@ebay]

I just wanted to add that I will be leaving the Community team for a new position within eBay. My last day is July 9th. I appreciate everyone I've interacted with on the Community and wish you all the best!

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Edit: A reply to your post can be found here

[jonathankirkland]

With most sellers now being moved to Managed Payments from Paypal, 'chargebacks' appear to be at an all time high, and the problem is becoming more and more prevalent on a daily basis.

Why does ebay, Adyen or whomever else is responsible not support sellers by giving them a chance to present their case to the processors that are initiating the chargebacks on behalf of their customers? It seems ebay/Adyen are complicit in giving any/every payment processor carte blanche to chargeback and the seller has absolutely no recourse.

Ebay really needs to be better about supporting sellers with chargebacks. What do you intend to do about this serious, growing problem?

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Edit: Reply to this post can be read here

[donsdetour]

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brittanie@ebay wrote:

I just wanted to add that I will be leaving the Community team for a new position within eBay. My last day is July 9th. I appreciate everyone I've interacted with on the Community and wish you all the best!

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Good luck with your new thing:

Sorry to see you leave.

[brian@ebay]

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brittanie@ebay wrote:

I just wanted to add that I will be leaving the Community team for a new position within eBay. My last day is July 9th. I appreciate everyone I've interacted with on the Community and wish you all the best!

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brittanie@ebay  We're going to miss you! Good luck in your new role 🙂

[tools*]

I have an issue with a return:

eBay charged a return shipping label fee of $22.79, nearly three times the actual cost of shipping.

The package details are:

USPS Priority Mail, Commercial Rate: $8.10
4 lbs
12 x 12 x 8
Going from 11050 to 11231

Why was I charged nearly three times the actual cost for a return shipping label?

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Edit: A reply to your comment can be found here

[tools*]

These are screenshots from the circular logic session I had today with eBay on Facebook regarding this issue:

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Edit: Removed screenshots in violation of community guidelines, and a reply to your post is here

[brittanie@ebay]

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@donsdetour wrote:

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brittanie@ebay wrote:

I just wanted to add that I will be leaving the Community team for a new position within eBay. My last day is July 9th. I appreciate everyone I've interacted with on the Community and wish you all the best!

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Good luck with your new thing:

Sorry to see you leave.

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@donsdetour - Thank you! I am really excited to start my new job, but I am also very sad to leave Community. I've really enjoyed my time here and have really appreciated your kindness in this chat each week.

[coffeebean832]

Can someone please review this discussion and get a pinned post up on the tech board? This isn't the first time this issue has popped up so I'm hoping eBay can get it sorted out within 24 hours.

https://community.ebay.com/t5/Share-eBay-Technical-Issues/My-Good-Til-Cancelled-items-are-ending-and...

Every single one of my listings that renewed today (a large-ish number) has all but vanished.

- The listings cannot be found on my active listings page in Seller Hub

- The listings cannot be found in active eBay search

- My tally under listing promotions has not changed- it shows I have the same store allotment remaining as I did last night. The listing renewals are not being recognized and counted against my available listings.

- The number of active listings displayed on Seller Hub is going down with each of these listings that isn't properly renewing.

- The only place these listings can be found is by going to ebay.com/itm/###### (replace ###### with the item number) and the page shows that it's still a live, active listing.

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Edit: A reply to your post can be found here

[lacemaker3]

brittanie@ebay,

Congratulations on your new position, and best wishes in your new endeavours.

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Edit: A reply to your post can be found here

[my-cottage-books-and-antiques]

brittanie@ebay All good wishes for you in your new job!

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Edit: A reply to your post can be found here

[my-cottage-books-and-antiques]

I have registered for ebay open and reviewed the agenda. Two questions:

Will we need a Zoom account to participate?

Since I can't attend all the sessions...will all sessions be available on video afterwards?

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Edit: Reply to this post can be read here

[rosevelyn]

Hi, Brittanie,

I have been on the phone with customer service as just about an hour ago I deleted 64 listings that  I manually ended at once (not in unsold).

All of the information published here and in speaking with customer service states that we can no longer undelete listings that we deleted.

I was notified that I am unable to speak with anyone in the back office in technical support by phone to remedy the issue, even though time is of the essence in retrieving data.

Please let me know how I can resolve this.

[dhbookds]

The $8.10 would be what you would be charged on Ebay......since you did the label outside ebay, are you sure the correct shipping info was inputted on to their shipping label (since you didn't use it originally)?  That would be where they got the info to charge for the return........

[dhbookds]

Good luck Brittanie......hope you like the new job........

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Edit: A reply to your post can be found here