mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@jonathankirkland wrote:
With most sellers now being moved to Managed Payments from Paypal, 'chargebacks' appear to be at an all time high, and the problem is becoming more and more prevalent on a daily basis.
Why does ebay, Adyen or whomever else is responsible not support sellers by giving them a chance to present their case to the processors that are initiating the chargebacks on behalf of their customers? It seems ebay/Adyen are complicit in giving any/every payment processor carte blanche to chargeback and the seller has absolutely no recourse.
Ebay really needs to be better about supporting sellers with chargebacks. What do you intend to do about this serious, growing problem?
Just adding my voice to this concern. I am not aware that Chargebacks overall have risen for those in MP over when we were in PP. I know it hasn't for me and a few other sellers I know personally. But I most certainly have raised concerns over the lack of being able to state our position on a chargeback as the form we fill out in MP for this is inadequate at best. It ONLY allows you to enter a tracking number.
There can me so much more to be said about a specific chargeback to include emails that need to be considered inside the Ebay system. We need the ability to give OUR SIDE of the issue. But currently MP doesn't allow that. I had to call in to get some additional info on my chargebacks. No seller should have to do that. All MP needs to do is give us a field to enter information into AND THEY MUST have a real person review it and pass it on to the CCC.
_____
Edit: Reply to this post can be read here
@jonathankirkland wrote:
With most sellers now being moved to Managed Payments from Paypal, 'chargebacks' appear to be at an all time high, and the problem is becoming more and more prevalent on a daily basis.
Why does ebay, Adyen or whomever else is responsible not support sellers by giving them a chance to present their case to the processors that are initiating the chargebacks on behalf of their customers? It seems ebay/Adyen are complicit in giving any/every payment processor carte blanche to chargeback and the seller has absolutely no recourse.
Ebay really needs to be better about supporting sellers with chargebacks. What do you intend to do about this serious, growing problem?
@jonathankirkland Sellers do have the option of challenging a payment dispute and providing evidence or additional information. eBay will use the information / evidence to advocate on the sellers behalf with the financial institution. You'll find more information here.
I had a buyer win 2 auctions last week and she received an email from ebay showing "Fast and Free" on 2 calculated shipping items. I sent a combined invoice and she wanted to know why the shipping wasn't free, although it does not say free in the listing. (And she acknowledged that in fact it said buyer pays shipping on the auction listing.) Here is the email she received:
_____
Edit: A reply to your post can be found here
@lacemaker3 wrote:
Congratulations on your new position, and best wishes in your new endeavours.
@lacemaker3 - Thank you! 😁
brian@ebay wrote:
@jonathankirkland wrote:
With most sellers now being moved to Managed Payments from Paypal, 'chargebacks' appear to be at an all time high, and the problem is becoming more and more prevalent on a daily basis.
Why does ebay, Adyen or whomever else is responsible not support sellers by giving them a chance to present their case to the processors that are initiating the chargebacks on behalf of their customers? It seems ebay/Adyen are complicit in giving any/every payment processor carte blanche to chargeback and the seller has absolutely no recourse.
Ebay really needs to be better about supporting sellers with chargebacks. What do you intend to do about this serious, growing problem?
@jonathankirkland Sellers do have the option of challenging a payment dispute and providing evidence or additional information. eBay will use the information / evidence to advocate on the sellers behalf with the financial institution. You'll find more information here.
Unless that is a recent change, it is inaccurate for MP. I've hand chargebacks. The ONLY think I could enter was the tracking number. There was no comment field. Now if this has changed, that would be GREAT news.
Keep in mind that a Chargeback is not the same as a claim filed in Ebay.
_____
Edit: Reply to this post can be read here
@my-cottage-books-and-antiques wrote:
brittanie@ebay All good wishes for you in your new job!
Thank you so much @my-cottage-books-and-antiques!
@tools* wrote:
I have an issue with a return:
eBay charged a return shipping label fee of $22.79, nearly three times the actual cost of shipping.
The package details are:
USPS Priority Mail, Commercial Rate: $8.10
4 lbs
12 x 12 x 8
Going from 11050 to 11231
Why was I charged nearly three times the actual cost for a return shipping label?
Hi @tools* - I'm not able to provide account specific support via this channel, but in general a return shipping label will use the exact same dimensions and weights from the listing itself. It definitely sounds unusual if you paid a different price on the outbound postage. Please consider working with CS still.
@tools* wrote:
These are screenshots from the circular logic session I had today with eBay on Facebook regarding this issue:
-----
Edit: Removed screenshots in violation of community guidelines
Hi @tools* - I will have your interaction with the social media team reviewed, however I have removed the screenshots of the private conversation in line with our community guidelines (specifically Guideline 9). Please
@coffeebean832 wrote:
Can someone please review this discussion and get a pinned post up on the tech board? This isn't the first time this issue has popped up so I'm hoping eBay can get it sorted out within 24 hours.
Every single one of my listings that renewed today (a large-ish number) has all but vanished.
- The listings cannot be found on my active listings page in Seller Hub
- The listings cannot be found in active eBay search
- My tally under listing promotions has not changed- it shows I have the same store allotment remaining as I did last night. The listing renewals are not being recognized and counted against my available listings.
- The number of active listings displayed on Seller Hub is going down with each of these listings that isn't properly renewing.
- The only place these listings can be found is by going to ebay.com/itm/###### (replace ###### with the item number) and the page shows that it's still a live, active listing.
@coffeebean832 - Thank you for bringing this to our attention. I'll review the thread after the chat and see what I can do.
