mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Inceptions
Hi @gwzcomps, as we discussed last week, the eBay Guaranteed Delivery date would not place any additional responsibility on your part - a seller is always responsible for late delivery, and Fast N' Free is shown when the the delivery date falls within the time frame for that program. While I understand you are concerned that the estimated delivery dates themselves are not correct, I must stress that your listings showing Fast N' Free is separate from the concerns you have about the delivery dates provided to the buyer and this program only serves to benefit you by providing additional protections. Without this being shown in your listings, you would still be expected to accept a return for an item that was delivered late if your buyer wanted to return the item, and you would be responsible for a full refund along with covering the cost of return shipping.
Estimated delivery dates take into account your historical shipping behavior to provide a more accurate delivery estimate - if you say you take 5 business days to ship out orders but you almost always ship out within 2 days, then this will impact the estimated delivery date shown to your buyers. If you say you take 5 business days to ship out orders and you regularly take 5 business days to ship out your orders, then this will be regularly included in the calculations for delivery estimates shown to your buyers.
This doesn't mean we won't look into the examples that have been provided, I just wanted to provide some context as to how we work to provide accurate shipping estimates for our buyers and how that may not be calculated in the way you expect.
I guess I am confused on what you are trying to say. I am responsible for late delivery, but those are YOUR delivery dates not mine. I guess I can up my handling to 10 days again and get no sales to solve this. These games only hurt eBay in the long run. I'm not going to let your childish games cost me money. I can sell the stuff elsewhere. I just want to set reasonable expectations with my buyers and not have eBay jeopardize my business by manipulating my handling and delivery times.
The answer to this question can be found here
@nc-daydreamer wrote:I must have fallen off the turnip truck - I have heard nothing about a decrease in listings for stores. This is a shock. Please explain or provide a link to wherever you got this detail from? Thanks. - And a VERY good question by-the-way.
A simple misunderstanding. They are not decreasing.
https://pages.ebay.com/seller-center/service-and-payments/insertion-fees-update.html
@rock4best wrote:
We are located in NYC and we have terrible situation with our post office. They don't have anybody to work so they close the office at random time. They don't have enough people to deliver mail which mean we need to wait for days until somebody will pick up our items. Nobody pick the phone at the post office at all. It is not going to change overnight as NYC was hit very hard with pandemia and some people isn't here anymore and some just afraid to work. I am taking care about disable person so for 5 month I am not going outside.
I think eBay stopped seller protection for late deliveries while USPS taking longer and longer to deliver even Priority Mail and forget about other type of mailing. Do you think eBay can help sellers with this serious situation? If we can't control situation how we can change it on order to keep up with unrealistic delivery estimates?
Hi @rock4best - I'm sorry to hear about the severe impact the pandemic has had on your local post office! We work with major carriers daily to ensure that service disruptions are reported appropriately. I am not aware of any additional extensions being planned but you should keep an eye on the Announcement Board (here), as that's where any updates would be shared.
Something you could consider doing in the mean time is adjusting your handling time to give yourself an extra day or so just in case the local office is short staffed or delayed. Thanks!
@inceptions wrote:
Hi Trinton,
I’m inquiring about an issue I’ve reported to customer support, on the technical boards, and here in the weekly chat multiple times for a year and that other sellers have been reporting for longer than that.
The issue is that the estimated delivery dates on my listings are not only over-stated, they make no sense. I’ve supplied customer support, Brian, and you with multiple examples, and the last time I inquired, I was told everything had been passed along and you didn’t need more. I’ve waited several months since last reaching out to you, but still no fix…
To refresh your memory, I have a one-day handling time on my listings. I always ship same or next day. I never fail to meet top-rated metrics.
Here are examples from today:
Priority Mail
- To my own zip code, the estimated delivery date is Tuesday, 7/28.
- To the furthest zone, the estimated delivery date is Tuesday, 7/28.
First Class
- To my own zip code, the estimated delivery date is Monday, 7/27 – Wednesday 7/29.
- To the furthest zone, the estimated delivery date is Monday, 7/27.
In all cases the estimated dates are incorrect and don’t even make sense. It does not take the same length of time to mail a package to myself as it does to mail one across the country and in all cases, the estimated delivery is over-stated. It does not take longer to ship Priority than it does First Class.
This bug does not occur with every seller, and so puts me at a disadvantage against my competitors. It is harming my livelihood.
I would like to hear the explanation from eBay as to why this is OK not to fix after all of these reports from me and others. Can you provide an update? Again, I will happily make myself available to answer questions if dev cannot understand the problem or cannot understand how to fix it.
Thank you!
@inceptions I wish we had more information for you concerning this. I can confirm that both Trinton and I have sent your examples to the appropriate team for review. We're happy to send another report with current examples if you'd like to send us an email with these details as that is something within our ability.
Do you have any other suggestions to deal with these postal issues? I change my handling time and you give buyers unreasonable expectations to deliver before I'm expected to ship. I'm just frazzled trying to work with ebay's rules and metrics and dashboard and seller status stuff when I'm just working as hard as I can.
Like this
The answer to this question can be found here
Thank you. I have every confidence that you did pass on the examples. I would just like to know why eBay ignores them. They haven't just come from me but from many other sellers for WAY over a year (I've just personally been reporting for a year).
eBay has been made aware of the problem and is choosing not to fix it. I would like to understand why that is.
At any rate, if you can let me know the email to use, I'll do that. Thanks again! 🙂
Edit: Reply to post can be found here
@nc-daydreamer wrote:
I must have fallen off the turnip truck - I have heard nothing about a decrease in listings for stores. This is a shock. Please explain or provide a link to wherever you got this detail from? Thanks. - And a VERY good question by-the-way.
Hi @nc-daydreamer - @mam98031 gave you solid info on this. We announced an increase to the insertion fee credits for store subscribers. You can read more about it here. Thanks!
