mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
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A BIG THANK YOU to Ebay and the team that developed the current announcement regarding our free listing allocations. I'm so excited to see the main category I sell in included. It has been a long time in coming, but I'm over the moon that it has finally happened.
Effective August 1, 2020, we are updating our selling fees with additional permanent zero monthly insertion fee listings so that you can continue to introduce, test, and sell new inventory. These changes will be available to all eBay sellers, and you don’t need to take any action.
This Spring, we announced free listings promotions, which proved to be a powerful and effective tool in the challenging COVID-19 environment. We want to help you keep this positive momentum going.
The number of additional monthly zero insertion fee listings sellers will receive are determined by their eBay Store subscription levels. Sellers who have been invited and signed up for managed payments will receive additional monthly zero insertion fee listings in select categories.
For all of the details on this change, please visit the Seller Center.
As always, thank you for selling on eBay.
https://pages.ebay.com/seller-center/service-and-payments/insertion-fees-update.html
Edit: Reply to your comment can be found here
@mam98031 wrote:
A BIG THANK YOU to Ebay and the team that developed the current announcement regarding our free listing allocations. I'm so excited to see the main category I sell in included. It has been a long time in coming, but I'm over the moon that it has finally happened.
Effective August 1, 2020, we are updating our selling fees with additional permanent zero monthly insertion fee listings so that you can continue to introduce, test, and sell new inventory. These changes will be available to all eBay sellers, and you don’t need to take any action.
This Spring, we announced free listings promotions, which proved to be a powerful and effective tool in the challenging COVID-19 environment. We want to help you keep this positive momentum going.
The number of additional monthly zero insertion fee listings sellers will receive are determined by their eBay Store subscription levels. Sellers who have been invited and signed up for managed payments will receive additional monthly zero insertion fee listings in select categories.
For all of the details on this change, please visit the Seller Center.
As always, thank you for selling on eBay.
https://pages.ebay.com/seller-center/service-and-payments/insertion-fees-update.html
@mam98031 I agree, this is great new! I'm glad to hear it'll be helpful for you and other sellers 🙂
Hi Tyler, I posted this yesterday and got no response, so am trying here:
My seller level is still forecast to be above average next review and my tracking uploaded on time percentage is STILL under 100% due the glitch Ebay had a few weeks ago with shipping dates on combined invoices being late virtually as soon as the buyer paid.
Trinton on June 25th helped me by taking my emails explaining and showing the screenshots that prove tracking WAS uploaded and scanned on time but that my selling account WAS affected.
Brian mentioned on a July 2nd discussion, to another seller experiencing the same thing that these marks would be removed by the 14th but the marks are still affecting my account.
Now, I have had some combined payments since then and they've worked fine - so it looks like that part is fixed. I don't know about the other posters accounts on these threads but my seller standing and percentage is still not fixed to what it should be; it SHOULD BE forecast Top Rated and 100%.
It is VERY frustrating and to be honest, it is angering, to still be seeing that 'Above Standard' seller level forecast every time I open my seller hub, as well as the lowered percentage on my tracking uploaded seller level, because of an Ebay error.
Really hoping you can help get this set right.
thank you
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Edit: the answer to your question can be found here.
Hi @cpm555 - our protections for fraudulent returns haven't changed. If you qualify for the protections that we announced for Top Rated sellers or those who offer 30-Day Free Returns, you don't need to input anything in either phone or messages. Instead, you can report your concerns with the buyer through the return itself or within Seller Help (ebay.com/sellerhelp) and they will be applied automatically.
If you don't qualify for those types of protections, you're always welcome to contact CS to report your concerns for review. You can access customer support by using the Help & Contact link in the upper left corner and selecting the appropriate contact reason to see the ways in which we can reach out to you. While we typically do expect a full refund to be issued in these situations, we definitely want to look into any potential abuse that may have occurred and help provide advice for your specific situation. Thanks!
