Community Chat, January 8 @ 1:00 pm PT - General Topics

[tyler@ebay]

Join the Community team here at 1 PM PT on January 8th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.

[labs118]

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alan@ebay wrote:

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@mam98031 wrote:

HAPPY NEW YEAR EVERYONE  !!!!

I sure hope everyone had a FANTASTIC holiday season full of laughter, fun, good food and good drink.

And here is to hoping for a very prosperous year for all of us.

I'd put some emoji's here, but I don't think they are working yet.

🍷  

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Hi @mam98031, Happy New Year to you too! I hope 2020 is a prosperous year for you.

Regarding the new emojis, they should be working. Can you try to clear your cache & cookies to see if that resolves them not displaying for you?

Thanks. 🤝

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😀
Just popping on to let you know mine are working just fine in all the offered categories I can select them, however I seem to be seeing lots of remarks on the boards about them not working ….😇🐿⚠️🔧


BUT then they disappear

[alan@ebay]

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@rosevelyn wrote:

Is there still an "Ask Me Anything" or page in the eBay Community for submitting questions and concerns with Jordan Sweetnam? Years ago I emailed directly.  If there is no place here, then where?

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Hi @rosevelyn, 

The December 2019 Ask Me Anything is now closed. 

Jordan has stated that he wants to do more AMAs during 2020, so keep an eye out for the next one.

Thank you. 

[doug@ebay]

Hi @coffeebean832 we do check the email, but we are probably a bit behind due to the holidays and time off. If it was about being on the show, we do get a lot of email and may not respond if we don't have a slot. If you want to resend I'll take a look. I'll also double-check and see how far behind we might be. 🙂

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@coffeebean832 wrote:

Do you typically respond to e-mails that come in to the Podcast address? I e-mailed a couple of times since it started but never got a response so I don't know if my messages ever made it through or if it's standard to not receive a reply.

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[Anonymous]

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@teamchevelle wrote:

How do I list multiple sports cards in one listing with varying prices with the buyer able to choose which cards they want to purchase? I have seen it in listings. Is it store only?

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Hi @teamchevelle, any variations in a listing do need to variations of the same item. This usually applies to differences in size or color, but could extend to variations of the same card if the variations are not considered different items and if the difference in price between the variations is not excessive. Without having an example of what you would like to list, I wouldn't be able to be more specific, but it is possible that the cards you would like to list would need to be unique listings. If any other listings you are seeing represent violations of the policy I've outlined here, you would be able to report them for review directly from the listing using the Report item feature.

[coffeebean832]

The emojis seem to be making the line spacing rather tall and empty on top. See labs post as an example- the last line of text is pushed down too far.

[abfabvintage]

alan@ebay 

hi, happy new year...so does that mean we should not bother adding comments to that thread...knowing now from your response here, do we assume there will be no responses/answers? it is still a pretty active thread. would be nice to attempt some kind of reply to those after the fact posters. JMO

[my-cottage-books-and-antiques]

Thanks doug,

Can you share with us the strategy behind no Holiday TV ads? I got the idea behind the "Chill" ads....criticizing companies that start their ad campaigns too early. I'm thinking maybe the diabolically clever follow up is, ebay will now run Holiday ads too late?

Maybe a "better late than never" Holiday ad campaign?

Because otherwise, I kind of feel you let your partners (the sellers) down by not doing a Holiday ad campaign.

[imakesugar]

PK Than You! 😉

[gwzcomps]

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tyler@ebay wrote:

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@gwzcomps wrote:

eBay CS constantly gives inconsistent or incorrect information. Also the CS people in various occasions have made unauthorized changes to my account. What is being done to deal with this? It really seems like the CS people are lacking in training. Buyers may be important but sellers are the ones paying the fees.  It kinda shows where eBay stands regarding sellers with the quality of support we get.

Regarding policies, depending on where a user looks the rules and policies are inconsistently laid out on the site. Is there a specific page or area on the site that has the latest and most accurate policy information?

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Hi @gwzcomps - all teammates go through extensive training on eBay processes and policies, as well as regular updates when things change. We work hard to provide coaching to teammates when we become aware that incorrect information has been given. In addition to that, teammates are regularly evaluated on their interactions with members and reviewed for accuracy. Failure to provide correct information impacts them. 

Teammates should not be making changes to your account - please feel free to tag one of us to a thread with more detail so we can review.

The best sources for eBay policies are the Help Pages and Seller Center, and I would also recommend the Announcement Board if you want to keep up to date on major announcements. Thanks!  

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Ok I am not sure why I get inconsistent and incorrect information I guess.  The most frequent one I hear is "it is ok to change the shipping address if the (actual) buyer of the item requests it in a message".  Anytime I hear something questionable I ask them to point me to the policy and they never can.

I will try to make notes next time a CS person makes changes to my account without my permission.  I have resorted to making it verbally really clear that I don't give them permission.  That seems to be working for now.

I have used those pages to read up on things like Seller Protection, but there are contradictory things written in them.  The one that comes to mind first is the penalty fee.  One page says 4% another says 5%.

[doug@ebay]

Hi @krys888 this is a fun one! I am going to experiment with the iPad and look into allowable upload extensions.

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@krys888 wrote:

When I crop screenshots, my iPad automatically saves it as a .jpeg. All iPads do that, I think. I’ve tried everything I know to get it to save as something else once cropped, but nothing is working. Every time I try to upload a cropped screenshot to a post or comment in the forum, I get a rejection message telling me it does not accept .jpeg. Is that a permanent issue in the forum or is it going to change? If its permanent, how can I upload screenshots that don’t have my personal or device information on it if I can’t crop that out of the screenshot for uploading to the forum? Thank you.

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[coffeebean832]

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doug@ebay wrote:

Hi @coffeebean832 we do check the email, but we are probably a bit behind due to the holidays and time off. If it was about being on the show, we do get a lot of email and may not respond if we don't have a slot. If you want to resend I'll take a look. I'll also double-check and see how far behind we might be. 🙂

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@coffeebean832 wrote:

Do you typically respond to e-mails that come in to the Podcast address? I e-mailed a couple of times since it started but never got a response so I don't know if my messages ever made it through or if it's standard to not receive a reply.

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It was definitely not about being on the podcast doug@ebay- my last message was sent on September 15 and it was a request for featured content. I can re-send it.

I also sent an e-mail about a month after you started the podcast back when Griff said you guys weren't getting any e-mails from us and I never got a response to that, either. That e-mail was feedback about one of the episodes.

If it's normal to not receive a reply then you should set up an auto-response so we would at least know our e-mails went through. If your intention is to reply to all the e-mails even if it's just to say "thanks" or whatever- then somehow I got missed a few times.

[better_than_ice_cream]

In your survey, Question 5, first option: "Two hour long chats on Wednesday, morning and evening".  Did you mean:

Two hour-long chats on Wednesday, morning and evening

OR

Two-hour long chats on Wednesday, morning and evening

[krys888]

Yay! Thank you! 

[alan@ebay]

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@mr_lincoln wrote:

alan@ebay   Good afternoon Alan ... so, how's the Mentoring program going for M2M support? (Hint: you were going to keep an eye out for something of mine)

Mr. L

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Hi @mr_lincoln, the Community Mentors are fantastic! ❤️

I will take a look for that thing and respond to you in the next couple of days.

Thank you. 

[my-cottage-books-and-antiques]

@carlqsportscards wrote:
Just relisted an item that didn't sell as an auction.

I chose "relist as fixed price" from the drop down to the left of the unsold item. But it still came up as an auction, so I changed it to fixed price.

What is the purpose of "relist as fixed price" if it's the same as "relist"? Am I missing something?

Hi @carlqsportscards, it sounds like something isn't working as intended. Can you give us the item number for this example so we can look into this further? If you don't get a chance to reply until after the chat is closed you are welcome to start a thread on our Technical Issues board and @mention me.

------------Trinton, I had this happen recently, too. I'm wondering, does the "Relist as Fixed Price" only apply if the seller is doing a bulk relist? I was relisting just one item....I wonder if that might be the root of the problem?