mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@papermoneyforme wrote:
Tyler, what about the item specifics and exonumia part of the question?
Hi @papermoneyforme - for questions about how exonumia will be handled within managed payments is a question you will need to have addressed by a payments trained teammate.
If you would like to suggest new or different item specifics the best thing to do is email sdsupport@ebay.com. If you want to talk about how those stated item specifics will work within the managed payments categories you will need to speak with a payments trained teammate.
Thanks!
I realize the dedicated PM board just closed yesterday, however, I was wondering when the new handle Sheila was speaking about will be revealed?
_____
Edit: Reply to this post can be read here
@papermoneyforme wrote:
@golfingaddict wrote:
@papermoneyforme wrote:Wait for the new policy that buyers no longer have to do returns, sellers just have to refund, no questions asked.
Don't be silly, that makes no sense at all.
Walmart and Amazon are looking into it for some products.
I can only speak to Amazon. When they do stuff like this, the money comes out of their pocket, not mine. It is their A-Z program. During the holidays they were guaranteeing certain delivery by dates without regard to what individual sellers [sellers that ship their own stuff] stated shipping. To meet these dates we would have to upgrade our shipping method but Amazon wasn't giving us more money from the buyer or them for that matter to accomplish this. I didn't play the game. I did not upgrade my shipping.
Some buyers did file claims because the items arrived late. Amazon funded those refunds, not me. Even on the ones that received their items but at a later date and they did not require them to return the items.
brian@ebay wrote:
@t*jack wrote:Hello, and thanks for the ability to ask questions. My concern is with U.S. post office scanning issues beyond holiday & COVID causing backlog. Recently packages I’ve shipped are being scanned days & up to two weeks after I’ve mailed them. The post office said they have a ‘new’ scanning system and dependent upon what scanning device is used by them will determine the date items are initially populated into their system for tracking. This is a huge problem as packages shipped on the same day have had different scanning results! The new system has packages initially tracked as ‘origin acceptance’ rather than the typical ‘arrival at unit’ which lets buyers know what day their package was shipped. The new system, as previously stated, disallows the initial date a Seller actually mails the package. This obviously is a nightmare for any of us dealing with this and I am fearful of upset buyers who may not believe I am legitimately mailing packages when I actually have because of this date discretion. (Not to mention negative ratings and meeting ebay’s standards to keep up with timely handling when the post office is scanning so sporadically!
@t*jack I'm not aware of any changes with USPS scanning processes. I'll send your comment to our shipping team to get their insights on this and let you know what I find out.
Hey @t*jack THANKS for posting this on the Chat, I replied to your thread when it first appeared. The part about the"new system" was what I was hoping the eBay support team would take note of which they have ...
brittanie@ebay wrote:
@lmm89 wrote:Can’t call or email eBay. The only way to contact eBay is requesting they call you. When they do call you back I can never speak to a supervisor. I’ve been told someone will call me back or email me. I’m never available when I get a call back and they never leave a message that they called. When I received an email back it wouldn’t allow me to respond back. eBay is no longer a great company. Basically shutting your customers down and giving the cold shoulder to us. Anyone else have these issues?
im so frustrated.
@lmm89 - That's not the kind of experience we want you to have when trying to get help from customer service. Depending on what your call reason was (such as if you're in managed payments ), there may not be live escalations. If you'll let me know when you had that call and were told this, I'm happy to get this experience reported.
Yet the threads have all kinds of posters stating similar stories. Some being told that call back will be TWO WEEKS out. It has been like this for a long time and only getting worse not better. This can't be something anyone is just hearing about at Ebay. Good grief I've posted some pretty harsh posts a few times on the Chat and elsewhere in an effort to get someone that can make changes to pay attention.
Sadly that hasn't happened and it is just getting worse.
It is my opinion because Ebay can't get a proper handle on this that they should immediately STOP onboarding sellers into MP until they resolve the issue of providing proper customer service. Ebay is crippling sellers and causing financial harm that just is NOT necessary. Just stop the onboarding until MP is actually PREPARED to take care of these sellers.
