Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@golfingaddict wrote:Do you have any information about tracking returns (as a seller) when the buyer does not use a label that is generated from ebay?
I had someone that wanted to return an item due to fit. The information in the return process did not show that the return was shipped and then it suddenly appeared in my mailbox!
As a seller that does not receive mail at my residence, I need to know that packages are coming back especially given ebay's stict refund deadline (2 days)
Why can't the buyer input the tracking on the returns when they do not use the ebay provided label?
Thank you
@golfingaddict THIS is an excellent point, there are numerous threads from Buyers who can not find where to upload tracking on a return claim. If they used a pre paid label then the tracking number should be prominently displayed on the claim for BOTH Buyer and Seller to see ...
@papermoneyforme wrote:
About the new coins and currency item specifics and managed payments.
Where will trade tokens and medals/medallions fit in these poorly defined specifics as they have no currency or coin value and many no date of manufacture?
What do we fill in for item specifics or will these types of exonumia:
"Exonumia are numismatic items (such as tokens, medals, or scrip) other than coins and paper money. This includes "Good For" tokens, badges, counterstamped coins, elongated coins, encased coins, souvenir medallions, tags, wooden nickels and other similar items" be moved into the collectible category.
Has anyone from Ebay thought about these types of items?
What are the timelines for Canadian sellers as far as managed payments and required item description changes.
The info as far as time lines is on the .com boards but as usual, Canada has no information as usual.
Hi @papermoneyforme - I'm not able to address detailed questions as it pertains to managed payments. The best course of action is to request a call back from a payments trained teammate who can assist.
There are no currently announced timelines for the inclusion of coins and paper money for Canadian members in managed payments.
@coffeebean832 wrote:
Hi all. Welcome back, Brian.
I had a recent return where eBay CS put an extension to allow more time for delivery. The system erroneously showed the package as delivered even though the item was still in transit. To prevent the buyer from being able to escalate before the package arrived- CS added the extension.
Because of that I was unable to refund the buyer when the package finally did arrive. I had to contact CS a second time and ask them to refund on my behalf. The rep said it would result in an unresolved defect but that he'd put in the appeal and I would see the defect removed in 3 days and a fee credit 3 days after that.
Last Thursday the 7th I contacted CS a 3rd time. I had an unrelated Payments question, but while I had the rep on the phone I asked about the defect and fees since it was still unresolved. She said there were good notes from my previous call and there must have been a technical error when the rep submitted the appeal, so she sent in another request to appeal.
As of right now the defect is still there and I haven't yet received a fee credit.
My question is- are you able to check and see if there was another technical issue meaning I have to call CS a 4th time- or if things are fine but I need to wait longer for some reason? It's frustrating that something simple is taking so much time and effort.
@coffeebean832 - I'm sorry that was your experience! I will email you after the chat to get the info I need to get this looked into.
@valueaddedresource wrote:
tyler@ebay could you please have Harry Temkin and the Seller Experience team review this thread on the new Listing Quality Report?
There are some serious issues that need to be addressed before it rolls out to more sellers.
Hi @valueaddedresource - I can't make promises, but I'm happy to make the suggestion!
brian@ebay wrote:
@t*jack wrote:Hello, and thanks for the ability to ask questions. My concern is with U.S. post office scanning issues beyond holiday & COVID causing backlog. Recently packages I’ve shipped are being scanned days & up to two weeks after I’ve mailed them. The post office said they have a ‘new’ scanning system and dependent upon what scanning device is used by them will determine the date items are initially populated into their system for tracking. This is a huge problem as packages shipped on the same day have had different scanning results! The new system has packages initially tracked as ‘origin acceptance’ rather than the typical ‘arrival at unit’ which lets buyers know what day their package was shipped. The new system, as previously stated, disallows the initial date a Seller actually mails the package. This obviously is a nightmare for any of us dealing with this and I am fearful of upset buyers who may not believe I am legitimately mailing packages when I actually have because of this date discretion. (Not to mention negative ratings and meeting ebay’s standards to keep up with timely handling when the post office is scanning so sporadically!
@t*jack I'm not aware of any changes with USPS scanning processes. I'll send your comment to our shipping team to get their insights on this and let you know what I find out.
Just weighing in on this. That is a local PO problem or the actual carrier not doing their job. It sounds like the packages are just getting scanned for the first time after they are off on their adventure to arrive at the address being shipped to.
My carrier, no matter how many packages I have scans each one before she pulls out of my driveway. And they are suppose to do that. If you take them into the PO and hand them to a clerk, they are suppose to scan them at that time.
If it were me, the place to start is with your local Postmaster. If that doesn't get things fixed, the go to usps.com and file a complaint.
@lmm89 wrote:
Can’t call or email eBay. The only way to contact eBay is requesting they call you. When they do call you back I can never speak to a supervisor. I’ve been told someone will call me back or email me. I’m never available when I get a call back and they never leave a message that they called. When I received an email back it wouldn’t allow me to respond back. eBay is no longer a great company. Basically shutting your customers down and giving the cold shoulder to us. Anyone else have these issues?
im so frustrated.
@lmm89 - That's not the kind of experience we want you to have when trying to get help from customer service. Depending on what your call reason was (such as if you're in managed payments ), there may not be live escalations. If you'll let me know when you had that call and were told this, I'm happy to get this experience reported.
