Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@my-cottage-books-and-antiques wrote:
In the spirit of this month's podcast topic "Reflect and Review", reflecting on the past Q4, a suggestion for ebay (and you guys will have the first half of the year to set this up): Many of us are not real good at creating graphics, and, while I can fumble my way through Canva to come up with something, it would be great if ebay created a dedicated page to easily customizable graphics we could use, especially during the Holidays. For example, I saw a number of sellers created their own graphics to send to buyers whose gifts were obviously going to arrive too late for Christmas. The basic idea was a graphic (say, a picture of a stack of Xmas gifts) with a message such as : "Merry Christmas! You'll be getting a carefully chosen gift , but it won't arrive till after Christmas because, well, 2020." And then a photo or photos of the delayed item.
The seller would send this to the buyer, with instructions to print it out and give it to the giftee (assuming the buyer agreed to the idea). Obviously, not all buyers would be satisfied with this, but it seems it was a pro-active way to prevent INRs, bad feedback, and most of all, a way to show the buyer the seller was trying to help them.
I can think of other uses for graphics and other templates, but would really like to see ebay be pro-active on this and have templates ready for us for the next Holiday Season! Maybe we'd reduce the number of really unhappy buyers.
I love this idea @my-cottage-books-and-antiques! Several teams have been asking for things exactly like this, I'm going to point them your way if they want more info!
@bimmerpc1 wrote:
tyler@ebay wrote:
@bimmerpc1 wrote:
With UPS shipping on eBay, what UPS surcharges are waived or discounted?
The only reference material on eBay's UPS shipping implementation seems to be the seller central "help" article, an ebayinc.com press release and the 2020 Fall Seller Update. These resources suggest that some surcharges are waived or discounted. What are those waived or discounted surcharges? Reference links:
https://pages.ebay.com/seller-center/seller-updates/2020-fall/shipping.html
https://pages.ebay.com/seller-center/shipping/shipping-services-and-providers.html
Hi @bimmerpc1 - this was a really good question! I had to do some digging for examples of where you're going to see savings on postage and surcharges, but I think I've gotten some basics:
Many industry-wide surcharges from UPS (link here) have been waived for eBay members printing UPS postage through our platform. The most common one I can find reference to is the 'peak surcharge'. We've also been able to arrange that the 2021 rate increase from UPS will not apply to eBay members printing postage through our platform (link here).
Thanks!
Is there any guidance on whether UPS's address correction surcharge fits in the "waived or discounted" category?
Hi @bimmerpc1 - I don't know off the top of my head but I will ask and let you know as I hear back!
@bimmerpc1 wrote:
brittanie@ebay wrote:
@lmm89 wrote:
Can’t call or email eBay. The only way to contact eBay is requesting they call you. When they do call you back I can never speak to a supervisor. I’ve been told someone will call me back or email me. I’m never available when I get a call back and they never leave a message that they called. When I received an email back it wouldn’t allow me to respond back. eBay is no longer a great company. Basically shutting your customers down and giving the cold shoulder to us. Anyone else have these issues?
im so frustrated.
@lmm89 - That's not the kind of experience we want you to have when trying to get help from customer service. Depending on what your call reason was (such as if you're in managed payments ), there may not be live escalations. If you'll let me know when you had that call and were told this, I'm happy to get this experience reported.
brittanie@ebay slightly on this topic, ebay also desperately needs to add capability for the user to input a telephone extension with the callback number. With the current callback feature, the system ends up talking to our PBX because there's no way to tell ebay that they need to dial a certain extension to reach the responsible person
@bimmerpc1 - I'm sorry to hear you're running into that issue. That's a great suggestion and I'll get this over to the right team for review.
tyler@ebay wrote:
@bimmerpc1 wrote:
tyler@ebay wrote:
@bimmerpc1 wrote:
With UPS shipping on eBay, what UPS surcharges are waived or discounted?
The only reference material on eBay's UPS shipping implementation seems to be the seller central "help" article, an ebayinc.com press release and the 2020 Fall Seller Update. These resources suggest that some surcharges are waived or discounted. What are those waived or discounted surcharges? Reference links:
https://pages.ebay.com/seller-center/seller-updates/2020-fall/shipping.html
https://pages.ebay.com/seller-center/shipping/shipping-services-and-providers.html
Hi @bimmerpc1 - this was a really good question! I had to do some digging for examples of where you're going to see savings on postage and surcharges, but I think I've gotten some basics:
Many industry-wide surcharges from UPS (link here) have been waived for eBay members printing UPS postage through our platform. The most common one I can find reference to is the 'peak surcharge'. We've also been able to arrange that the 2021 rate increase from UPS will not apply to eBay members printing postage through our platform (link here).
Thanks!
Is there any guidance on whether UPS's address correction surcharge fits in the "waived or discounted" category?
Hi @bimmerpc1 - I don't know off the top of my head but I will ask and let you know as I hear back!
@bimmerpc1 - I heard back on this! The Address Correction surcharge is not one of the waived or discounted fees.
