Regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@dhbookds wrote:
Hi, Brian..........thanks to all for the quick response on MP problem the other day......
Question....I presume there will be some kind of Ebay update .....this month? There's been some interest on the new sport card mailing thingy.....any idea when it's supposed to be out......?
@dhbookds from what I'm hearing it should be towards the end of this month, though it's possible that timeframe could change. I'm glad there's some excitement around this though!
Good afternoon eBay support team ... and so we meet again!
Subject: Managed Payments NEW Summary Page design
I've already used the Comments link on this one and really want the option to OPT out since 1) it is not an improvement, 2) was not necessary and 3) is harder to read because the layout doesn't even flow logically ... BIG letters to small letters ... jumping back and forth like hitting the Return on a typewriter and the Big Blue Blob is really distracting. I'm not sure the purpose of the BIG dollar amount text size unless its a way to share your earnings with your socially distanced friends on one's smart phone?
I think the programmers should be focusing their time and efforts on correcting the sign up issues with Managed Payments and not dawdling their time away on unnecessary page layouts.
Just my humble opinion and 2 Cents
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Edit: A reply to your comment can be found here
@mr_lincoln wrote:
Good afternoon eBay support team ... and so we meet again!
Subject: Managed Payments NEW Summary Page design
I've already used the Comments link on this one and really want the option to OPT out since 1) it is not an improvement, 2) was not necessary and 3) is harder to read because the layout doesn't even flow logically ... BIG letters to small letters ... jumping back and forth like hitting the Return on a typewriter and the Big Blue Blob is really distracting. I'm not sure the purpose of the BIG dollar amount text size unless its a way to share your earnings with your socially distanced friends on one's smart phone?
I think the programmers should be focusing their time and efforts on correcting the sign up issues with Managed Payments and not dawdling their time away on unnecessary page layouts.
Just my humble opinion and 2 Cents
Hi @mr_lincoln - thanks for this input! I'm glad you've already shared it with the product team via the link, but I'll make sure that this sentiment is shared. 🙂
tyler@ebay wrote:
@mr_lincoln wrote:Good afternoon eBay support team ... and so we meet again!
Subject: Managed Payments NEW Summary Page design
I've already used the Comments link on this one and really want the option to OPT out since 1) it is not an improvement, 2) was not necessary and 3) is harder to read because the layout doesn't even flow logically ... BIG letters to small letters ... jumping back and forth like hitting the Return on a typewriter and the Big Blue Blob is really distracting. I'm not sure the purpose of the BIG dollar amount text size unless its a way to share your earnings with your socially distanced friends on one's smart phone?
I think the programmers should be focusing their time and efforts on correcting the sign up issues with Managed Payments and not dawdling their time away on unnecessary page layouts.
Just my humble opinion and 2 Cents
Hi @mr_lincoln - thanks for this input! I'm glad you've already shared it with the product team via the link, but I'll make sure that this sentiment is shared. 🙂
tyler@ebay My sincere thanks Tyler ...
@t*jack wrote:
Hello, and thanks for the ability to ask questions. My concern is with U.S. post office scanning issues beyond holiday & COVID causing backlog. Recently packages I’ve shipped are being scanned days & up to two weeks after I’ve mailed them. The post office said they have a ‘new’ scanning system and dependent upon what scanning device is used by them will determine the date items are initially populated into their system for tracking. This is a huge problem as packages shipped on the same day have had different scanning results! The new system has packages initially tracked as ‘origin acceptance’ rather than the typical ‘arrival at unit’ which lets buyers know what day their package was shipped. The new system, as previously stated, disallows the initial date a Seller actually mails the package. This obviously is a nightmare for any of us dealing with this and I am fearful of upset buyers who may not believe I am legitimately mailing packages when I actually have because of this date discretion. (Not to mention negative ratings and meeting ebay’s standards to keep up with timely handling when the post office is scanning so sporadically!
@t*jack I'm not aware of any changes with USPS scanning processes. I'll send your comment to our shipping team to get their insights on this and let you know what I find out.
