Inceptions
Join the Community team here at 1 PM PT on February 5th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.
@dhbookds wrote:
I don't expect an answer today.........but hopefully you can request one.In the Turbo Lister announcement, it said:The new solution will offer many of the same popular Turbo Lister features and functionality, including the ability to manage and edit listings offline.Will we be able to migrate listings held in TL to the new ability to "manage and edit listings offline"? Will all the info be transferable?.......i.e. pictures are not now transferred to File Exchange.Will we be able to download present active/ inventoried listings to the new "solution"?How much time will be given for the above, if they are possible, before the support ends? When will the new solution be available?.......or will we be able to transfer after TL support ends?Will there be a cost for the "new solution"?All this is going to be necessary for us to know......before we can figure out what to do.Thanks
Hi @dhbookds - great questions! I'll make sure they're shared with the right teams so they can be addressed in future communications.
@golfingaddict wrote:
I have a question about shipping.
I work during the week so I often pack and prepare orders the night before the ship date.
With the new bulk shipping ebay shipping program, the date does not always "roll over" to reflect the next day date. For example, If I ship tonight, the labels might say ship date 2/5/2020 even though it is after 5pm and I intend to ship on 2/6/2020.
I generally remember to change the dates so this hasn't happened very often and when I forget to change the date, I void the label and reship with the correct ship date.
Since my post office doesn't see to have a problem with the labels I generally do this because of eBay's shipping metric/punishment system but I wonder now if it really matters?
If I sell something today with one day handling, the item is suppose to ship tomorrow (2/6/2020). If I accidently forget to change the date, how is this treated with eBay's system? Does it count as a late shipment if it is not validated tracking on 2/5/2020?
If it is validated in the one day handling time 2/6/2020 is that enough to satisfy eBay's metric, shipped on time, defect, punishment system?
Thank you.
Hi @golfingaddict, the system looks at your stated handling time in the listing to determine if an item is shipped late. As long as you ship your item and the tracking shows an acceptance scan within your handling time then you will not receive a late shipment mark.
Hi brian@ebay
I'm asking again what eBay is doing to correct the problem with over-stated transit times on item listings.
This is the chat from a few weeks ago where I asked, which was in follow-up to a discussion thread mentioned in this link below:
Hi brian.t@ebay (mentioning you because you commented on a thread about this back on 1/9)
Can we get an update on when to expect a fix for the significantly over-stated estimated delivery times shown on item listings?
I have reported this several times in the last year and so have other sellers. It's been going on for months and months without any fix. This bug killed sales during the holidays as eBay was showing buyers that delivery would be after Christmas when it wasn't even close to the Christmas delivery cut-off. It is still not fixed.
When I ship same or next day and have done so religiously for 15 years, my buyers should not see delivery estimates to my own zip code of 6 days for Priority Mail and 7 days for First Class. I have never failed to meet the top-rated shipping metrics.
Below is a link to a related thread:
These overstated handling times are killing sales and negatively impacting the livelihood of sellers and revenue for eBay.
How can we get this bug escalated to highest priority?
Thanks!
Here is an example...
I ship same or next day with a one-day handling time. You can look at any listing and you'll see over-stated transit times (overstated by 4 days to my own zip code and by 3 days to the furthest shipping zone . Here is an example of what you'll see on any listing today with Priority shipping for eBay transit times versus USPS transit times:
Obviously this is killing my sales and the sales of all sellers that are impacted by this bug. I don't understand why eBay isn't taking this seriously (as it's impacting eBay revenue as well). It's been a problem now since at least last summer when I first noticed it.
Thanks for your help with this.
@mam98031 wrote:
@coffeebean832 wrote:
@mam98031 wrote:
I received my email from Ebay for my Seller Protection Summary. I really like getting this email but I think it could be more informative and therefore more useful to sellers.
I would like to see a link to the details of what Ebay is reporting as how they protected us. So if it says they protected me against a couple of defects, I should be able to click on that and see what transactions they are talking about.
I personally think this would be a GREAT enhancement to the email and very useful for Ebay members.
There's an asterisk next to the defects and the fine print tells you, "Feedback and defects removed during the last calendar month. To maintain privacy of the buyer, we cannot disclose the transactions where we removed feedback or defects."
However- I would like to see that kind of information for the shipping credits so we know which transactions they applied to.
That tells me nothing. It is a generic statement. An interesting the column that is for Defects Removed has one *. That note says that FB was removed. The problem with that is FB is NOT A DEFECT.
This email could be far more informative and should be so it can be a better tool for sellers.
Thanks for sharing your input on this @mam98031! While there will be some details that can't be shared with you on this email because of privacy concerns of the buyers involved, I'll get it to the right team.
@inceptions wrote:
brian@ebay wrote:
@postcardcountry wrote:
I have started using Bulk Shipping Labels. I had time the other day and investigated what the Pick List and Billing Summary could do for me. That day, I had 18 shipments.
The Pick List printed page 1 of 1 and showed only the first 7 transactions.
The Billing Summary printed page 1 of 1 and showed only 9 transactions.
It appears there is a problem with these two reports - I page is not enough.
Hi @postcardcountry, I'm not aware of any issues with the Bulk Shipping process. I'll send you an email today to get more information about the issue you've run into and take a closer look.
Hi brian@ebay , This is one of many problems with bulk shipping that has been reported. The Billing Summary only prints the first page and it's been broken since before the holidays. So to get a Billing Summary that's complete, sellers must create labels in small batches of 6-8 transactions (depending on how many items are purchased by a single buyer). This wastes a ton of time and increases the chance of errors. If a seller forgets to limit his batch, he either doesn't get a complete billing summary or, if he wants one, has to void all the labels and start over.
Thanks for this info, @inceptions !
@elite-value wrote:
We're really excited to use eBay Managed Delivery! We believe it will enable eBay and us to move eCommerce market share away from Amazon, Shopify, and other sites currently outperforming eBay.
Our questions:
1) When can we start using it?
2) What else can you tell us about its status?
3) How can we get accepted into this group for discussing it? https://community.ebay.com/t5/Managed-Delivery/gp-p/md We requested to Join this group some time ago and never got a response.
Thank you in advance for your detailed answers.
Hi @elite-value - glad to hear you're excited about it! Answers below:
1&2. The pilot program for this closed in December, and there have been no announcements made regarding its expansion.
3. Because the pilot program is closed this group has been closed as well, sorry for the frustration!
Thanks!
@maxoptical wrote:
Hello eBay, Ten days ago I received a vero warning on 90 of my 4000 lisitngs. I made the necessary changes and emailed vero within an hour of their email informing them I made the changes. 3 days later all 90 listings were removed even thought the necessary changes were made.
I have emailed vero and customer service, and messaged on Facebook and I have not received any response about this issue.
3 months ago I had the same issue and Vero apologised and reinstated my listings. I am at a loss on what to do as they will not respond.
Hi @maxoptical, our social media customer support can offer some guidance for VeRO issues such as this. I suggest contacting them on Facebook or Twitter to have the listings in question reviewed as well as the action taken on the account.
@coffeebean832 wrote:
brian@ebay wrote:
If you've experienced something other then this then please report it to customer service to correct actions can be taken.Thanks for the info. I would never ask a CS rep to change my personal account info- I've had too many bad experiences with CS to trust them in that area. Unfortunately this rep took the liberty upon herself so I will have to make sure it's reported next time I call about something else. The consequences to my account have been horrible to deal with.
I'm definitely sorry to hear that you had this experience, @coffeebean832. This shouldn't be happening at all, so please do get that call reported (I'll also email you later today to get the details of the call just to make sure it's reviewed).
