mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Join the Community team here at 1 PM PT on February 19th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.
@Anonymous wrote:You misunderstood. "I didn't like it" was the reason he used for his return request I declined.
My expectation is that a buyer look at the pictures and READ the description before buying. His negative feedback comment is "The print was way too dark and when I ask for a return only snide remark’s"
Nothing snide about it. "I didn't like it" is not a reason for a return and refund. So what we have here is Revenge negative feedback. Can this feedback be removed?
I'm not trying to defend the actions of your buyer, but if you simply declined the return request and didn't reach out to the buyer, they may have been upset by that. Sometimes we just need to bite our tongue and just send out a professional and polite email. That will often defuse a situation. They may be feeling as if you didn't consider their concern.
Again, I'm NOT trying to disagree with you. As sellers we often get forced into accepting returns we should have to accept IMHO. But just speaking specifically to your issue, I think they may have just felt you didn't or wouldn't listen to them.
Have you tried reaching out to them?
@quipper100 wrote:
Just to be clear, what you mean is this:
So an Ebay employee makes an error that costs me money, and Ebay has no intention of returning the lost money to me.
But as a consolation prize, they will coach their employee not to make the same mistake again.
Hi @quipper100, I reviewed your account and do not see any duplicate purchases. I'm not able to provide account specific support, which is why I suggested you contact customer service for further assistance. Along with phone support, we offer customer support on Facebook and Twitter. They can review the situation and determine what the best next steps to follow are in resolving this issue.
@Anonymous wrote:
You misunderstood. "I didn't like it" was the reason he used for his return request I declined.
My expectation is that a buyer look at the pictures and READ the description before buying. His negative feedback comment is "The print was way too dark and when I ask for a return only snide remark’s"
Nothing snide about it. "I didn't like it" is not a reason for a return and refund. So what we have here is Revenge negative feedback. Can this feedback be removed?
Thanks for the clarification @Anonymous! In that situation, based on the info you've provided, the feedback would still not qualify for removal as they are sharing their opinion of the transaction.
It may still be worth asking CS to review the transaction to see if there are any nuances to it that I've missed, but what you've described here is not a violation.
@a_c_green wrote:
Hello all,
Can we please have an update on a couple of long-awaited fixes that were last discussed here 2-3 weeks ago?
- Missing transaction data from the emailed Shipping confirmation record (last mentioned here) (May 2019 through Jan. 29)
- "Same Day Shipping" incorrectly shown on items with 1-day Handling time (last mentioned here, here, and also in the Town Hall here) (Nov. 2019 through Feb. 5 & 6)
Thanks.
Hi @a_c_green, these reports have been shared with the appropriate teams. As soon as the Community Team has an update then we'll be sure to share that information.
