Community Chat, March 4 @ 1:00 pm PT - General Topics

[brian@ebay]

Join the Community team here at 1 PM PT on March 4th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome!  Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

*Please note that we're not able to address account-specific queries. Questions regarding your account should be directed to eBay Customer Service.

[Anonymous]

Hi everyone, the chat is now open! Looking forward to talking with everyone today 🙂

[nuclearomen]

My question is an issue I’ve had on my seller hub listing page for make offers…after sending watchers offer there then shows “Review All Offers” under actions column…however, this stays on there even after all offers have expired… and it’s very annoying! Can ebay please make some design adjustments to the seller hub for this remove off your actions once offers have expired or simply don’t have it over write actions with a link and just place it in the normal drop down as option like everything else ‘cause there is no way to remove it…and again, it’s very annoying just stays there, even if you haven’t sent an offer in months on the item. This is particular to sellers whom sell in quantity like myself, for those selling one item one time I guess it wouldn’t be such an annoyance but for me it is!

[thebarnonvalleyview]

Hello.  My apologies if this topic has been addressed already, but I am new to the Community Chat Forum.

Has eBay ever considered amending the Feedback policy to require buyers to contact sellers first before leaving negative feedback?

It does not seem right that a buyer can just randomly leave negative feedback before giving a seller a chance to address or fix the issue first. And not sure how realistic eBay’s policy is to contact the disgruntled buyer to alter the feedback.   The fact a buyer would just go straight to leaving negative feedback without contacting the seller first shows that this buyer is not willing to communicate with the seller.  If a buyer won’t do that, why would he or she suddenly remove negative feedback just because the seller asked? Even after trying to fix the situation.

I realize that one or two negative feedback comments probably do not matter. Most reasonable buyers overlook that. And I most certainly understand that the negative feedback can help alert other eBay buyers when a seller is not reputable.  

But it just does not promote a good environment for us reputable sellers when buyers are able to pop off bad feedback – for no reason without prior contact.  And it can be frustrating. Especially when we contact eBay, and the representative chooses not to help.  In these instances, we do not have an advocate in eBay. And that is not good.

Any thoughts or suggestions? Thank you.

[vrykalak]

I like the new Feed back page format: it shows you the table of recent feedback immediately, instead of showing just the last item and making you ask for the table. Thanks.

[brian@ebay]

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@nuclearomen wrote:

My question is an issue I’ve had on my seller hub listing page for make offers…after sending watchers offer there then shows “Review All Offers” under actions column…however, this stays on there even after all offers have expired… and it’s very annoying! Can ebay please make some design adjustments to the seller hub for this remove off your actions once offers have expired or simply don’t have it over write actions with a link and just place it in the normal drop down as option like everything else ‘cause there is no way to remove it…and again, it’s very annoying just stays there, even if you haven’t sent an offer in months on the item. This is particular to sellers whom sell in quantity like myself, for those selling one item one time I guess it wouldn’t be such an annoyance but for me it is!

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Thanks for sharing this feedback, @nuclearomen! I'm happy to pass it along 🙂

[gwzcomps]

I was wondering regarding using eBay shipping labels, when is eBay going to increase the limit of labels I can print per order? Occasionally the limit of 5 isn't enough when people buy a large quantity of items from me or items that can only go in one box per quantity of one.

[floriantet]

I would like to talk with eBay Staff about "could not pay for items" issue that appeared in January and 2 months later is still not solved.
The issues affect (I could say randomly) some of the auction type listed items, ended with low prices, like under one dollar, with sellers based in China, Hong Kong, ... When this happens, the buyer can not pay for that particular item (PayPal, eBay gift card, credit cards, all fail !) while he is able to pay for other items (with ANY of the payment method that failed on the particular item). This points out to a problem with the seller account, however, the same seller can receive payments for other similar sold items, from other buyers. All sellers that I have suggested to check their accounts, came with the same answer after they talk to eBay and PayPal customer service: "There is nothing wrong with our account, we are able to receive money from other buyers."
What is worst is that eBay or PayPal customer support has no clue what is going on. The caller with the problem is put through all try this, try that, delete browser history, delete cookies, use a different browser, computer, remove card from your account, add card to your account, ask for an invoice, pay only for this, ... and other "experiments on the customer" that take time, build frustration and end up in the same place with the problem unsolved. More: in a few days, after trying to pay for that item every day and fail (while every day you may successfully pay for other items) you get an unpaid item case and a few days later a strike on your record.
Any eBay website debug team out there?
How is this even possible that you have a bug, a problem in your system that you can not solve for 2 months? At least tell me that someone is working right now to solve this issue. Any prediction of when is this going to be solved?
Please help !
Thank you

[gwzcomps]

Sorry to bug you again Trinton, but I didn't know if you had any more info regarding the problems with searching for "Marx Donkey Cart". Wondering why the system would replace a valid keyword like Marx with Marked without showing it.

[vrykalak]

I had 44 of my "free 50" left on 2/29, so I posted 44 items...and got charged 25¢ apiece for them! Two different CS agents said they would fix it, but neither one did, and those charges are on my invoice now. Furthermore, no "free 50" showed up for March.

[my-cottage-books-and-antiques]

Just wanted to say I read the transcript of this week's podcast and do want to say I was heartened by the comments by Jordan Sweetnam. I just went back to it, and for some reason the transcript is showing up mostly as blank space?

[nuclearomen]

brian@ebay 
..one more thing (cause I forgot), curious also (even though this i believe has been brought up before), with feedback, I get a lot of new user accounts who purchase from me, which results in a lot of buyers never leaving feedback. I sell on another platform aside from ebay and they have something I like that I would like to see ebay do maybe, which is if buyer doesn't leave feedback to seller and the transaction reaches over 30 days if ebay adopt an auto feedback system where positive feedback is provided by ebay at 5 start rate if buyer doesn't leave it? 
It's a small thing I realize, but under current system, only about 1-2 of every 10 leave feedback and just seems kinda ridiculous especially when I have 100% feedback, no claims etc... on my account. 

[vrykalak]

I signed up for an eBay UpFront meeting, and was perplexed to see that, while Paypal and Paypal Connect were allowed as payment options, eBay MasterCard was NOT. I think that should be fixed.

[brian@ebay]

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@floriantet wrote:

I would like to talk with eBay Staff about "could not pay for items" issue that appeared in January and 2 months later is still not solved.
The issues affect (I could say randomly) some of the auction type listed items, ended with low prices, like under one dollar, with sellers based in China, Hong Kong, ... When this happens, the buyer can not pay for that particular item (PayPal, eBay gift card, credit cards, all fail !) while he is able to pay for other items (with ANY of the payment method that failed on the particular item). This points out to a problem with the seller account, however, the same seller can receive payments for other similar sold items, from other buyers. All sellers that I have suggested to check their accounts, came with the same answer after they talk to eBay and PayPal customer service: "There is nothing wrong with our account, we are able to receive money from other buyers."
What is worst is that eBay or PayPal customer support has no clue what is going on. The caller with the problem is put through all try this, try that, delete browser history, delete cookies, use a different browser, computer, remove card from your account, add card to your account, ask for an invoice, pay only for this, ... and other "experiments on the customer" that take time, build frustration and end up in the same place with the problem unsolved. More: in a few days, after trying to pay for that item every day and fail (while every day you may successfully pay for other items) you get an unpaid item case and a few days later a strike on your record.
Any eBay website debug team out there?
How is this even possible that you have a bug, a problem in your system that you can not solve for 2 months? At least tell me that someone is working right now to solve this issue. Any prediction of when is this going to be solved?
Please help !
Thank you

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Hi @floriantet, I can confirm that there is a know issue that is causing a small number of buyers to experience the error message "Unable to process payment, please select another payment method."  Typically if a buyer selects a different payment method then it will go through, so I suggest trying another payment method if this error is encountered.

[carlqsportscards]

How does ebay's search function work with people who use initials instead of a first name?

Does it make any difference if in the title I use, for example, TJ or T.J. or T. J. (with a space between)