mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@coffeebean832 wrote:
Hi guys,
I need help. I need a copy of my 1099k. When I try to download it there's a message "download failed" no matter what browser or device I use. Payments team CS has told me this is a common problem affecting a lot of users yet they haven't been able to fix it yet.
I've been in contact with CS since Feb/March and still I'm without my 1099k. CS told me I'm past technical troubleshooting at this point and they need to mail me a physical copy. Despite several reps saying this, a physical copy has not been sent.
One CS rep said he could see history that a physical copy was requested as part of a batch (about 6 weeks ago) but that it must have failed because I would have received it within 2 weeks if it was successful. They said they would put in a request for an individual copy to be sent separate from batch requests, but that a team lead would need to follow up. I never heard from the team lead.
It's now been six months since I first started dealing with CS on this. I was forced to put an extension on my tax return! I'm very quickly running out of time on the extension.
Every time I contact CS I have to start from scratch all over again- it's infuriating, to be honest. I contacted CS yesterday, had to explain the situation yet again. He got what I assume to be a team lead to e-mail me today and they were supposed to confirm in the e-mail that a physical copy was being sent. Instead the rep's e-mail said he understood I had a question about downloading my 1099 and wanted to know what my question was. Really?! My computer screen sure heard every expletive in the book when I read that message.
The IRS will not accept an excuse that eBay wouldn't get me a copy of my 1099k.
In general I like this venue and want to keep selling here, but I have to be honest that this entire situation has me seriously questioning if that's still the case.
This is beyond unacceptable. I'm at my rope's end- I've lost all patience after six months of getting nowhere with CS. I need this form and don't know where else to turn for help. This should be simple, not six months of intense stress and sucking up all of my time. It's disgraceful that eBay as a company has allowed it to get to this point.
I know you don't handle account-specific issues- but what am I supposed to do here? Can you please help? Get this escalated to the right teams and follow up with them/me to make sure it actually gets resolved in a timely manner? I'm sure you can appreciate both the seriousness of this situation and the level of stress involved. I'm begging. Please help. I need that 1099k ASAP. I'm on the verge of a breakdown. I cannot wait another 2 days and another 2 days and another 3 weeks and another 6 months as CS keeps pushing this off with no resolution.
Hi @coffeebean832 - I'm so sorry that this has gone on so long. I don't have an answer for you at this point in time but I will make sure that this is appropriately escalated. Thank you for your patience with an undeniably hair-pulling level of frustration.
A few weeks ago I requested that the policy page for our various store options get updated as it was missing the Shipping Supply coupon on the appropriate store levels. That concern has been fixed.
We are however missing The August 1st changes to the various free listing allotments in various categories for each store level. So the policy page still needs to be updated.
https://pages.ebay.com/seller-center/run-your-store/subscriptions-and-fees.html
https://pages.ebay.com/seller-center/service-and-payments/insertion-fees-update.html
On the same type of subject, there doesn't appear to be one policy page to go to and get all the benefits of being TRS. It seem to be spread out between a few policy pages. Can we get them married together or be able to go to one place to better understand the benefits of being TRS.
No mention of the promoted listing credit for TRS on this page. This page is also inaccurate to state that the TRS badge is prominently displayed on qualified listings. The TRS badge ONLY appears on the seller's FB page. The TRP badge will appear on listings that qualify for the discount. As we know these are two different things.
This page omits some of the benefits of TRS.
And this page in the Q&A explains about promoted listing credits for TRS, but this isn't on any page that talks to the benefits.
https://pages.ebay.com/seller-center/listing-and-marketing/promoted-listings.html#m22_tb_a1__4
This really gets confusing. We should be able to go to one page and see the pros for being TRS IMHO.
https://pages.ebay.com/seller-center/service-and-payments/top-rated-program.html
Edit: Reply to this post can be read here
Shipping page observation / feedback to escalate.
There are aspects that aren't intuitive and user-friendly.
As you can see in this screenshot, regional rates show pricing "from $x.xx". That's great- it shows there are multiple regional rate options to choose from when you select that option.
However, look at flat rate. $6.94 for a flat rate envelope- great, but what about all the other flat rate envelope and box options? Because it doesn't say "from $6.94" it's not intuitive that selecting that option will give you additional choices for flat rate options. It appears that the only flat rate offered is the flat rate envelope.
This holds true for all options that lead to multiple selections on the next screen. The regional rate price using the word "from" is the only one that got it right. The others make it appear as if you don't have access to the shipping options needed.
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Edit: A reply to your comment can be found here.
I'm in need of some help in understanding the Seller Protections being offered to sellers due to the Pandemic and the restructuring of USPS. Both as we know has a significant impact to our delivery times.
I am aware of the recent announcement Ebay made on the subject and I'm grateful for the protection offered within that announcement.
https://community.ebay.com/t5/Announcements/How-we-re-responding-to-USPS-delays/ba-p/31134359
Some clarifications are needed. It has been explained to me by an Ebay member that this protection does NOT cover FB removal for late delivery. Why is that, the two things are joined at the hip? Late delivery due to the Pandemic and USPS restructuring.
Now there has been mixed information about removing INRs in the Service Metrics when Ebay deems it should fall under this extended seller protection. I have been assured that the INR is suppose to be REMOVED from the Service Metrics if Ebay deems the INR is to be covered by this additional protection.
The other thing I need clarification on is the process for an INR itself. We can't appeal an INR that we voluntarily refund so we have to let it wait for Ebay to process the refund, at our expense and then if we find the need to appeal it because it is later received, we then can appeal it. But if we voluntarily refund, we are just stuck. Yes / No / Maybe???
And if we let the INR wait to be closed and refunded by Ebay [at our expense] is that creating a DEFECT on the Seller Dashboard like INADs do if Ebay has to step in?
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Edit: Replies to your questions can be found here.
