The United States Postal Service continues to be strained, and we realize the burden this puts on our sellers. Delivery and scan delays persist, and we are monitoring not only the delays but ongoing negotiations in Washington.
As your partner, we will continue to protect you and ensure you’re covered for any shipping defects and delays beyond your control.
Here’s what we’re doing now and how we’re looking to the future:
Handling time
We are automatically extending estimated delivery dates as necessary to give buyers a more reasonable expectation of when their items will arrive. We recommend that you don’t extend your handling time. Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are.
Seller protections
Last month, we announced seller protections against shipping defects through August 31, and we will continue to extend these protections as long as strains on carriers affect delivery dates.
“Item not received” cases
If a buyer opens an “item not received” case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date.
- We will recognize that you uploaded valid tracking and met your handling time commitment, and you can still qualify as a Top Rated Seller.
- If the item shows up late because of a carrier delay, we will remove the shipping defect for late shipment.
- If the item is delivered after the extended estimated delivery date, we will remove shipping-related negative or neutral feedback on your behalf.
We are continually monitoring shipping developments and USPS delays. We are working on other affordable, more reliable delivery options for sellers. Stay tuned for important developments in this area in the coming weeks.
As always, thank you for selling on eBay.
Marni Levine
VP of Seller Operations and Engagement
