mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@gwzcomps wrote:
There is still limited customer support and buyers/sellers continue to be very unhappy about this. When is eBay going to stop hiding behind the pandemic as an excuse for not providing adequate customer service? Considering how eBay has been manipulating and disregarding our handling times it is quite clear eBay expects sellers to operate as though nothing is going on. Yes I am aware of the recent shipping changes that eBay FINALLY did, but it is too little too late. It is hypocritical to be fine with lowering your standards as a company while still expecting sellers to uphold pre-pandemic standards.
Hi @gwzcomps - customer support is available for callback ('Have us call you'), email and chat support through the Help & Contact links in the upper left hand corner of any eBay page. In addition, proactive calls ('Call Us') is available for certain categories.
You can also use social media to contact support on Twitter or Facebook, and they'll be able to assist with most topics.
Thanks!
I have a couple observations about the screen to create shipping labels. Both issues I brought up before, then one went away for quite a while, but it is back with a newly revised screen for me as of a couple weeks ago or more.
The issue with the package size being in a different order than the listing forms have is the ongoing issue that has never changed.
On the listing forms it appears as follows. Notice the last field is for thickness.
On the shipping label screen it appears as follows.
Here the package sizes start with the thickness of the package, so it is in reverse. Now on this one it is easy to see that but if the label is pulling from a listing that does not have any package size in it, the fields are blank and the seller can't know what order they are in for two reasons. They aren't labeled and for some reason in a different order than on the listing forms. Not sure what good reason one could have for this.
The other issue that has popped up again as it had gone away until this screen received an update, is the "BUYER SELECTED" shipping method. I have not a clue where it is pulling this information from, not only because I don't offer any such option on the listing but because it seem just to select the highest cost shipping. So it can't be the "Buyer" selecting this method because that option does not exist anywhere in the purchase flow and everything to do with Ebay choosing for the buyer and seller what method to use for whatever reason Ebay has.
So why the unnecessary differences and the incorrect label of "Buyer Selected" when the buyer did not select it???????????
