eBay

Anonymous · ‎04-28-2020

Join the Community team here at 1 PM PT on April 29th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

my-cottage-books-and-antiques · ‎04-29-2020

trinton, You may not have gotten the memo, but I do want to point out that, according to this week's podcast (which I posted about on the Selling Board), ebay now has a feature whereby the buyer can provide a QR code (for scanning by seller) or a six digit number which will act as Proof of Delivery on Local Pick Ups.

Anonymous · ‎04-29-2020

@mam98031 wrote:

@Anonymous wrote:

@mam98031 wrote:

I had an interesting issue happen today. On one of my orders for two different items from the same listing, when the buyer paid, their payment did not include shipping. This was a US sale and if you'd like to look at the specific order involved, it is the only one sitting in my unshipped orders.

How did this happen? Is it an Ebay glitch or is the buyer now able to adjust the invoice?

It is a US sale. The shipping was stated in the listing at the time of purchase. In viewing the listing, it appears fine to me. So what happened? Why did Ebay give them free shipping?

Hi @mam98031, I'll take a closer look at this for you and report any issues to our tech teams, no problem!

Thank you. And guidance on what I should do about this would be great too. I shouldn't have to eat this cost. I did email my buyer but I haven't heard back yet. Not unusual as buyers are often not online as often as us sellers. But if they don't want to pay for the shipping then what do I do?

Hi @mam98031, though shipping out without payment for the shipping portion is ultimately your decision, your only other option would be to cancel the order. If this is related to an eBay error, we would be able to remove any related defects that may arise. Either way, be sure to communicate with your buyer on what you plan to do.

stuff4divas · ‎04-29-2020

triton@ebay wrote:

If tracking has shown movement, we will continue to provide extensions for delivery until such a time that it becomes clear the item has been lost in transit. I can't provide specific details here, as the details of the tracking would determine what is a reasonable extension for that particular situation, but in general, we will provide 10-15 additional days for delivery if there has been a tracking update within the last 7 days domestically, or within the last 10 days for international shipments.

________________________________________________________________________

trinton@ebay

When you say 'in general', would the covid situation justify longer additional days for delivery? Thank you.

coffeebean832 · ‎04-29-2020

@Anonymous wrote:
@vrykalak wrote:
I have an item in my SOLD list that shows as Shipped (383490151451).
The sale was canceled at buyer's request, but I had already purchased a label. I voided the label, and received the refund. But it still shows as shipped.
There's also flag that says I need to ship an item, that has stayed on since the date I voided this label.
I don't suppose this has any effect on my status, but can it be fixed?
Hi @vrykalak, you should be able to change the status of this order to not shipped by un-marking it as shipped, but this won't have any impact on your account. If changes aren't able to be made to this order, it will naturally be removed from your orders page after about 30 days.

Or you can just Archive it on Seller Hub to get it out of your way. That's what I do with cancelled orders. 😀

Anonymous · ‎04-29-2020

@alcoforever wrote:

@Anonymous wrote:

@alcoforever wrote:

There are two irritating glitches on the Watch List.

The first is that the delete item link that is just below the item doesn't work and hasn't for several months.

The second is that the add note feature doesn't work correctly. If one adds a note and then leaves the page or refreshes the page, the note disappears. I find that it will usually reappear after about 24 hours.

Both of these have been subject of numerous community posts.

Is there any ETA on when these will be fixed?

Hi @alcoforever, no update at this time. If you can link me to some recent examples I will be happy to pass those along as I touch base with our tech teams on this issue.

Item 373029638170 on my watch list is a good example. Note was added today at about 12:45pm PST. Still not showing. Delete button doesn't do anything.

Hi @alcoforever, thank you for sharing an example! I'll take a look at this for you and report my findings to our tech team, no problem 🙂

brian@ebay · ‎04-29-2020

@papermoneyforme wrote:

@Anonymous wrote:

Hi everyone, the chat is now open for replies! Looking forward to talking with you all 🙂

I have 10 days handling time on .ca.

Domestic shipping is showing as 11 to 28 days.

To the US is showing 14 to 23 days.

Both of these are absurd shortest delivery times and is doing nothing to help sellers as well as giving buyers unrealistic expectations during th Coronavirus.

When will Ebay quit using whatever numbers they want and use the handling time plus carrier dates which are far more accurate?

Hi @papermoneyforme, while we do use historical shipping data when calculating estimated delivery times, we are also in close contact with shipping carriers and making adjustments as needed. Our announcements here, here, here, and here give more detail about changes we have made along with relevant information for shipping carriers.

Brian,
Community Team

Anonymous · ‎04-29-2020

@coffeebean832 wrote:

Feedback about Seller Help Hub-

There are some things that are better dealt with online- like feedback removal and late shipments. The seller help center makes this process so much easier and faster than calling in.

I think it's really important that eBay included a comments box because without that the process would probably be frustrating. I'm glad somebody decided it was a good idea to include the comments box for sellers.

The one thing that I think could be improved is viewing details on a submission. eBay doesn't display the comments sellers write when they submitted the request and I think that information should be visible. Will you pass on this feedback, please?

I look forward to seeing how the help hub expands in the future.

Hi @coffeebean832, so glad to hear you are enjoying Seller Help 🙂 This is great feedback and I'm happy to pass it on!

mam98031 · ‎04-29-2020

@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:
I had an interesting issue happen today. On one of my orders for two different items from the same listing, when the buyer paid, their payment did not include shipping. This was a US sale and if you'd like to look at the specific order involved, it is the only one sitting in my unshipped orders.

How did this happen? Is it an Ebay glitch or is the buyer now able to adjust the invoice?

It is a US sale. The shipping was stated in the listing at the time of purchase. In viewing the listing, it appears fine to me. So what happened? Why did Ebay give them free shipping?
Hi @mam98031, I'll take a closer look at this for you and report any issues to our tech teams, no problem!
Thank you. And guidance on what I should do about this would be great too. I shouldn't have to eat this cost. I did email my buyer but I haven't heard back yet. Not unusual as buyers are often not online as often as us sellers. But if they don't want to pay for the shipping then what do I do?
Hi @mam98031, though shipping out without payment for the shipping portion is ultimately your decision, your only other option would be to cancel the order. If this is related to an eBay error, we would be able to remove any related defects that may arise. Either way, be sure to communicate with your buyer on what you plan to do.

That is what I thought but I just wanted to verify. I'll decide what I will do once I hear back from my buyer. I will let you know if this all goes south on me. 😂

Oh one other little thing. Are we ever going to get a little larger size emojis. They are so tiny!

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

Anonymous · ‎04-29-2020

@zrenjanin-srb wrote:

Question:
Does purchasing eBay store instantly lifts selling limits?

If,say,my monthly selling limit is 30 items a month.
And if I subscribe to basic eBay,would INSTANTLY be able to list 100 items a month?
(if total value of all listings is,ofcourse,up to my monthly $$$ limit value)

New subscribers should be aware of it (yes or no).

Hi @zrenjanin-srb, a store subscription does not increase your limits. You may be able to request an increase to your existing selling limits on the site by visiting this help page or by contacting Customer Service using the options at the bottom of the page I linked to.

lacemaker3 · ‎04-29-2020

@zrenjanin-srb wrote:
Question:
Does purchasing eBay store instantly lifts selling limits?

If,say,my monthly selling limit is 30 items a month.
And if I subscribe to basic eBay,would INSTANTLY be able to list 100 items a month?
(if total value of all listings is,ofcourse,up to my monthly $$$ limit value)

New subscribers should be aware of it (yes or no).

@zrenjanin-srb;

No. Opening a store will not over-ride or increase your selling limits. You have to earn the increased limits, you can't just buy them by paying a subscription fee.

Here is the eBay policy. It's mentioned in other places, but I thought this was a good clear explanation:

https://www.ebay.com/help/selling/listings/listing-tips/free-listings?id=4163
...
Some things you should be aware of:
...
All existing selling limits on your account (as well as category and item limits) still apply and may prevent you from creating the maximum number of listings associated with your eBay Store subscription.
...

Anonymous · ‎04-29-2020

@rosevelyn wrote:

Re: announcement for returns directed at buyers.

Buyers—We have increased the number of business days buyers have to ship a return back to you to 21 business days, starting the moment you accept a return request and the buyer receives a return label.

I believe the time frame is excessive, as the 21 days allowed to return is too long, and then adding the non-business days to that over multiple weeks brings the return extension time to an entire month.

If I have an item that is seasonal, getting that back quickly to post in the current season is significant.

Hi @rosevelyn, while we have no plans to change the time frames we've announced, we will appreciate you sharing your feedback and will be happy to pass this on for consideration.

coffeebean832 · ‎04-29-2020

Brian- about the password protected shipping labels, I noticed the other day that printing single labels hit the password block, but printing using the bulk tool they did not. This doesn't help if you're only printing singles- but I thought the info might be useful to pass to the tech team on the report.

Corresponding thread-

https://community.ebay.com/t5/Selling/Has-Ebay-password-protected-the-shipping-labels/m-p/30882175#M...

automotivepartsrecyclrs · ‎04-29-2020

Why not have a buyer explain why they want to cancel a order? Seems fair to any seller to see a reason why they are going to have to eat norefunable paypal fees and or other fees?

Anonymous · ‎04-29-2020

@fern*wood wrote:

@mam98031 wrote:

@Anonymous wrote:

If tracking has shown movement, we will continue to provide extensions for delivery until such a time that it becomes clear the item has been lost in transit. I can't provide specific details here, as the details of the tracking would determine what is a reasonable extension for that particular situation, but in general, we will provide 10-15 additional days for delivery if there has been a tracking update within the last 7 days domestically, or within the last 10 days for international shipments.

Do we, as sellers, need to do something specific to get the extensions in this situation?

Hi @fern*wood, nope! If an extension is appropriate, this will be applied if we are asked to step in to make a decision in the case. We review the tracking details and will allow for more time if this is warranted by the tracking details.

brian@ebay · ‎04-29-2020

@woodblankguy76 wrote:

I often send offers to my customers when they watch my items. Not to long ago when sending them a offer, I was able to select how many of that item I wanted to include in my offer. A example of this would be.

"Buy 5 blanks in the next 48 hours and get $0.25 off each blank."

Then I would change the quantity to 5 blanks and send the offer. I am no longer able to change the quantity though. There just isn't a option for it anymore. how long before this can be fixed, and is the team even currently working on it?

Hi @woodblankguy76, the send offer to watcher feature doesn't include the quantity field any longer. This allows more potential buyers since more buyers can accept an offer until the listing runs out of stock. I am more than happy to pass along your feedback though!

Brian,
Community Team