Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@coffeebean832 wrote:
On Seller Hub Overview page in the Orders window pane there is a link to "Open returns/replacements"- but there is no link to "Open requests/disputes"
Since that window pane is supposed to give us quick shortcuts with easy visibility to pending tasks- I think it's essential that "Open requests/disputes" is added to that pane.
Can you please pass this FB along? I have done so myself a couple of times through the comments link, but thought it wouldn't hurt if the suggestion came from multiple avenues.
We're more than happy to pass it along @coffeebean832 thanks for being such a great help!
@somanypostcards wrote:
Forced into the new listing experience. It's very slow opening a listing page when I do a Sell similar. Then it keeps timing out with message about taking too long for response and/or unable to locate the DSN and/or no internet access. But if I do nothing eventually it comes back saying "Complete your listing." Unfortunate some or all of the entries I made have now reverted back to the former info. This happens repeatedly, so sometimes I have to reenter data a few times. Most frustrating is having to reenter the description.
That does sound frustrating @somanypostcards. I'll see what I can find out about this. I most likely won't have a response from that team before the chat ends but I can still update the post and tag you once I have info to share.
@cookiecookie55 wrote:
Will all sellers be forced to use the new unified listing tool? I have tried the listing tool and it’s a time waster. It takes 3 times as long to make a listing. So many options are hidden from view. You have to click everything to see what you’re looking for. I’ve spoken to other sellers in my group and no one is happy and everyone is frustrated with the listing form. This is a huge disappointment and one of the worst changes I have seen in my 12 years selling on eBay.
I hope that eBay will consider letting sellers continue to use the current listing form in the seller hub. I fear that the negative reviews of the new listing form don’t matter to eBay.
The listing form in the seller hub has everything visible at one glance. It’s fast to use and works well. I cannot understand replacing something that works well with something that is much much slower, clumsy and less friendly to use.
Thank you in advance,
cookie
Hi @cookiecookie55! Eventually all sellers will be switched to the new listing flow. I know it's come a long ways since it's first iteration and that they're continually reviewing feedback that is being shared. Continue to supply it in the listing flow as you run into things. The more they get, the better chance there is of additional changes being made.
