eBay

Anonymous · ‎04-17-2019

Hi everyone

Join us here at 1 PM PT on Wednesday, April 17 for the Weekly Community Chat with eBay Staff. There is no set topic this week, so bring your general eBay buying and selling questions to discuss.

See you this afternoon!

vrykalak · ‎04-17-2019

tyler@ebay wrote:
@micsett-99 wrote:
@Anonymous wrote:
Good afternoon everyone,

The chat is now open for replies!
Hi
How is ebay going to address the fact that this GTC cancelled change over appears to be devasting to the sales of a ton of sellers on here..

When I go on the boards here, every other post is about how horrible this is, and how its killing everyone's sales and businesses..

Wasn't this pitched to us as way to create "better sales velocity"? It definitely is not doing that, and is having the opposite effect for sellers who sell "one off" items, and don't have "long tail" inventory which GTC was designed for..

Is ebay planning to listen to its sellers here and make some kind of correction here to this policy? I'm very curious to know..

Thanks
Hi @micsett-99 - we believe that the move to Good 'Til Cancelled will bring better exposure and increase external search engine traffic. There is no plan at this time to change it.

We pass on feedback and input on changes like this weekly, and I can tell you that we've included the concerns and frustrations members have shared with us on this shift.

Ultimately we want your items to be found and sell - and we feel confident this is the best way to get the most exposure for your items.

As @micsett-99 wrote, GTC has been a disaster for many sellers.
Both visits to my listings and sales took a nosedive when GTC went into effect.
I can't prove causation, but there is definitely a statistically significant correlation.

What happens with watchers under the GTC system?
In olden days, if I watched an item that was relisted, I got an email telling me that.

That often inspired me to get out and buy it...I had forgotten about it 'til then.
What happens now? Does the "watch" just continue, unnoticed, until the item is sold?

Anonymous · ‎04-17-2019

@eden-7010 wrote:

@Anonymous

Will do, and very VERY much appreciated! As an aside - I'll be going to pick up my Jeep from the shop around 4:30CST (which was what prompted this whole mess to begin with - attempting to purchase parts). I live on the dark side of the moon, so if it takes me a bit to respond, my apologies!

No problem, @eden-7010! Definitely want to see what has gone awry in this situation and help you get it resolved

mg152 · ‎04-17-2019

@my-cottage-books-and-antiques wrote:
mg152, I think 14 day free returns are an option for certain categories only. Hopefully brian will clarify that.

That makes sense. Maybe things like auto parts or something. I was just wondering cause I hate bad info spread all over the internet and I’d like to clarify this for people on that chat type site. It’s kind of an obscure site used by young people.

Patricia
eBay member for 25 years

goodluckselling · ‎04-17-2019

alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@goodluckselling wrote:
Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet? Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks
Hi @goodluckselling,

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments.

Thanks.
This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap. It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.
Well.... my advice is don't wait for a chat. You can call and speak to managed payments specialists on 800-456-3229.

Unfortunately when you call that number the reps seems to tell you whatever they want as if they are commission salesperson and pressure you to sign up.

I had to communicate with them a few times and was told by a leader of the team via an eBay message that the info the phone reps gave you is not correct and that no one can answer that question as we just do not know the answer to that yet?

So the more we look into the finer details of the program we have questions about this program and want that teams info documented in this weekly chat so we can can have a hard copy to rely on.

Good Luck Selling!

mg152 · ‎04-17-2019

@mam98031 wrote:
Tax Time has a lot to do with the downturn in sales this time of the year. IMHO this year is particularly challenging due to the rule changes of last year. Lots of people didn't really understand them and now that they are filing their taxes they are finding out that they are not getting as much back as they thought and possibly even owe money they didn't expect to owe.

Many didn't understand that the increase in their take home pay on their payroll checks would have such an impact at year end.

Lots of people are having to readjust their budgets and figure out how to deal with this unexpected change.

Yes, as I’ve said many times we had to pay over $2100 on less than $50,000 of income. We would’ve gotten a refund under the old tax laws. Not a lot if spending money here right now.

Patricia
eBay member for 25 years

alan@ebay · ‎04-17-2019

@fern*wood wrote:

Any idea what percentage of ebay listings are fixed price GTC versus auctions?

I'm checking to see if this information is publicly available anywhere. Will let you know if I find it.

Thanks

Alan - eBay Community Manager

If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

Anonymous · ‎04-17-2019

@forgottenape wrote:

one other question

does being in managed payments boost you in search?

Hi @forgottenape, our Managed Payments team would be best equipped to address any questions or concerns you have with the program. You can call them directly at 800-456-3229. More information on this program and any future updates can be found here.

tyler@ebay · ‎04-17-2019

@vrykalak wrote:

Had a problem last week, that eBay's system altered an invoice I sent to a buyer, and told her she had to pay a few dollars more for shipping than had been stated on the invoice I sent (and she received).
I called CS, and the agent and I tried to fix the invoice, but it kept reverting to the higher number.
So she said she would send the buyer a coupon for the difference.
Super cool!
But it hasn't happened yet.
What should I do?

Hi @vrykalak - happy to check on this to ensure that CS provides the resolution you were promised. I'll reach out for more detail on this after the chat. Thanks!

Tyler,

mam98031 · ‎04-17-2019

@mg152 wrote:
alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@goodluckselling wrote:
Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet? Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks
Hi @goodluckselling,

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments.

Thanks.
This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap. It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.
Well.... my advice is don't wait for a chat. You can call and speak to managed payments specialists on 800-456-3229.

Can we call and ask to be invited in? I am over PP! Been with them since day 1 and they recently let me down big time. I lost $119. Nothing to do with eBay but my PP credit card.

Take a look at your Seller Hub. Yesterday I had a banner at the top of my SH when I was on the overview that invited me to join the MP. However today it isn't there. I guess they are rotating banners.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

brian@ebay · ‎04-17-2019

@goodluckselling wrote:

alan@ebay wrote:

@goodluckselling wrote:

Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet? Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks

Hi @goodluckselling,

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments.

Thanks.

Thanks for the reply. Sellers are discussing eBay managed payments and the pro and con areas, I want to try and get some clarification in a few areas. The following info is found in your https://pages.ebay.com/payment/2.0/terms.html last updated in Nov 2018

Can eBay staff help us understand this area better?

Credits - In some circumstances, you might be eligible for a payments processing fee or chargeback fee credit in accordance with eBay's policies and procedures. To qualify for a payments processing fee credit, you must refund a buyer in resolution of a refund, return or cancellation request regarding the transaction that was the subject of the payments processing fee, and we need to receive reimbursement for the costs we incurred in connection with the processing of the initial transaction payment.

1. if you go through the resolution center and issue refunds for returns or cancellations you may qualify for a payment processing fees credit,
2. and as long as eBay can recover their cost in connection with the initial payment.

Does the terms of use mean that moving forward with eBay managed payments that in order to receive a credit on processing fees when refunds and or returns happen that both of these instance above need to be met?

Also I have a question about this area as well

Chargeback Fees - Upon the conclusion of a chargeback investigation and/or re-presentment that results in a seller being found responsible for the chargeback amounts, we charge a $20 chargeback fee, excluding any applicable sales tax, for each chargeback. Sellers may appeal the chargeback fee within 30 days from when we invoice the chargeback fee if they believe that they have been charged in error.

Farther down in this terms of use document you are saying "You agree to provide timely information to assist in our chargeback investigations"

Could eBay staff help us understand the basic scenario's of how sellers can help in your investigation? Keep in mind this is part of the terms of use for managed payments area of this document.

Thanks

Hi @goodluckselling, I recommend that you call the payments team as they are the best source of information regarding Managed Payments. You can reach them here 800-456-3229.

Brian,
Community Team

labs118 · ‎04-17-2019

@labs118 wrote:
tyler@ebay wrote:
@mam98031 wrote:
Just for some clarity for myself, how many listing forms does Ebay have?

I thought there was the QLT [quick list tool] and ALF [advanced listing form].

But I see things referred to the non Business form, the mobile app form, etc.

Are the Non business form and the Mobile App form the same as the QLT?
Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!
tyler@ebay wrote:
@mam98031 wrote:
Just for some clarity for myself, how many listing forms does Ebay have?

I thought there was the QLT [quick list tool] and ALF [advanced listing form].

But I see things referred to the non Business form, the mobile app form, etc.

Are the Non business form and the Mobile App form the same as the QLT?
Hi @mam98031 - there are 2 main listing forms, called different things over the years but in its simplest terms can be called 'basic' and 'advanced'. There are variants of both of those forms (ie: the mobile app form is technically different than the other two, but is designed to mimic the basic form, etc). I'll see if I can get a formal answer with more detail and loop back with you when I hear!

tyler@ebay
I see this As Business account on my one ID not as Advanced on a PC
So they must use different names which makes it confusing for community Posters to help as there are also so many various names

tyler@ebay
Sorry meant I see it called Business Tool not account !!!!

vrykalak · ‎04-17-2019

Somebody mentioned earlier that PayPal is going to be added in to the Managed Payment scheme.
Does that mean that, if a buyer chooses PayPal, the seller will pay both eBay MP and Paypal fees on the transaction?
If not, how is that to be avoided?

tyler@ebay · ‎04-17-2019

@sisterhoodofthejewel wrote:
Sorry to tag onto this thread, but am unable to join the weekly chat. Have contacted eBay cs 3 times asking for help & am unable to access. Please help. SisterhoodoftheJewel.

Hi @sisterhoodofthejewel - we're happy to help here if you'd like to post your question! Otherwise I'll have a look over your recent calls to see if I can figure out what's happening. Thanks!

Tyler,

maxoptical · ‎04-17-2019

Tax season would not cause my Impressions to drop from 150K per day to 20k per day OVERNIGHT. And this has happened 3 times now over the last few months. This is on all three of my campaigns spread over 5000 listings.

mg152 · ‎04-17-2019

@mam98031 wrote:
@mg152 wrote:
alan@ebay wrote:
@mam98031 wrote:
alan@ebay wrote:
@goodluckselling wrote:
Has eBay staff been able to coordinate with the eBay managed payments team to do a weekly chat yet? Many sellers are discussing eBay managed payments and we asked about a month ago for this opportunity to talk to this team.

Thanks
Hi @goodluckselling,

No luck so far. I'll check in and see if we can get them on soon.

Feel free to tag the Community Team on threads where there are open questions regarding managed payments.

Thanks.
This would be great as I've been invited into the program but I have questions and concerns I need addressed before I make that leap. It is fantastic that PP is now being added to the program, but still there are questions before I'm comfortable in signing up.
Well.... my advice is don't wait for a chat. You can call and speak to managed payments specialists on 800-456-3229.

Can we call and ask to be invited in? I am over PP! Been with them since day 1 and they recently let me down big time. I lost $119. Nothing to do with eBay but my PP credit card.
Take a look at your Seller Hub. Yesterday I had a banner at the top of my SH when I was on the overview that invited me to join the MP. However today it isn't there. I guess they are rotating banners.