Community Chat, April 15 @ 1:00 pm PT - General Topics

[brian@ebay]

Join the Community team here at 1 PM PT on April 15th for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

[hermerchantship]

Good afternoon,

I am requesting an update on a category specific field issue: "character" is still coming up in clothing listings.  Every single blue item I list wants to categorize itself as the CHARACTER "Blue".  This is strange and a waste of time to have in the listing flow.  Most "characters", like Batman, have a few hundred to a few thousand listings.  Not incidentally, the "character" blue has over a million, obviously this a problem for a lot of clothing listers.   

[alan@ebay]

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@wooperwares wrote:

One month ago I inquired about the status of the egregious 25 cent fee per listing under managed payments.

It’s been an ongoing issue for months upon months. Is there an update available yet?

If not I have a follow-up question. Do you think we’ll be able to accomplish an outcome for this in 2020? Or should I set a reminder for 2021? Maybe 2022?

What about a conversation with the managed payments team (requested by others on here repeatedly)?

What exactly does Jordan Sweetnam do each day? It does not appear he is focused on addressing marketplace issues, evidenced by this ongoing months long specific he has even acknowledged as concerning.

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Hi @wooperwares, cool user ID! 

No news that we can share here during the chat. Updates on managed payments will be shared on our official communication channels like email, eBay.com/announcements, eBay.com/payments. Keep an eye out! 🙂

Thanks. 

[brian@ebay]

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@fern*wood wrote:

I'm at the point where I need to make the decision of whether or not to commit to the yearly renewal of my store.  Before doing so, I would like to know what scenarios would allow me to end the store without paying the penalty.    In particular, being in a shut down state for a prolonged time frame or a disruption with USPS/possibly shutting down.

Tks

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Hi @fern*wood, we haven't announced any changes to yearly store subscription early cancellations. That process remains the same as described here. We are keeping a close eye on the situation and we'll update the Community if this changes.

[golfingaddict]

tyler@ebay 

Our posts crossed.  Yes, it has always been a setting where a buyer can contact you from the feedback page.  Looking at this account is not an accurate representation because I don't have the same settings on this account.   

Look at my other accounts I sent you and go to the item page.   Buyers are allowed to send emails even though it is checked to not allow it.

The emails that come through on the listing page include the item number and the item name.   The email you sent me is blank and just says tyler has sent you a message.

They are two very different things.

[brian@ebay]

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@papermoneyforme wrote:

I would like to give Kudos and a great thank you to Harline who I dealt with in chat on Friday and also to the individual who he referred the issue to who fixed it on Monday.

It is greatly appreciated and all seems to be as it was before Friday.

Please pass this on to them.

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I'll be sure to send this kudos over! Thanks @papermoneyforme!

[Anonymous]

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@dhbookds wrote:

The Selling Board is getting alot of questions about who/how is authorized to sell the banned items....  Is there a process to apply to be able to sell them.....or is it by Ebay invitation only?

Thanks

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Hi @dhbookds, happy to clarify; we are proactively selecting a limited number of sellers to provide certain types of inventory and there is not currently an application process for becoming approved to sell these items.

[golfingaddict]

A buyer opened an INR case in which the item was delayed due to postal issues/closed sorting centers in Detroit.  I waited until the last minute to refund because I didn't dare get the defect, not knowing how it would affect my account (not this one)

The buyer then said that they would reimburse me but there is no way for me to send an invoice OR pay back the ebay fees.  I've already lost the paypal fees.  

What does ebay suggest we do to mitigate our damages due to these issues.  Can we request an email address through email.  We used to have that on our paypal accounts but the info disappears immediately.

If the buyer wants to pay shouldn't I be able to have a way to collect and pay ebay at the same time?

[selsa84]

Good afternoon. I purchased an item 2 weeks ago and when i recieved it it was not as described. Opened case, shipped back, tracking shows item recieved. Asked for my refund and they wont answer now. Seller has 10 negatives stating that after return process the seller never replys. Ebay case says i am not covered by Money back guar. Why? 

[tyler@ebay]

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@selsa84 wrote:

Good afternoon. I purchased an item 2 weeks ago and when i recieved it it was not as described. Opened case, shipped back, tracking shows item recieved. Asked for my refund and they wont answer now. Seller has 10 negatives stating that after return process the seller never replys. Ebay case says i am not covered by Money back guar. Why? 

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Hi @selsa84 - unless this is on a different account I think there may be some misunderstanding. I would check your eBay message center for more detail, as it looks like your return has been replied to. If you need help updating the case with your return shipping information I suggest contacting CS by chat, email or social media. Thanks!

[papermoneyforme]

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@selsa84 wrote:

Good afternoon. I purchased an item 2 weeks ago and when i recieved it it was not as described. Opened case, shipped back, tracking shows item recieved. Asked for my refund and they wont answer now. Seller has 10 negatives stating that after return process the seller never replys. Ebay case says i am not covered by Money back guar. Why? 

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Why post this twice?

[selsa84]

Yes please show me where the reply is. The only reply i got was from Ebay saying case closed with no refund. 

[glgenterprise]

Are there any plans to further open the variations option to additional categories? As a seller,  I'd really like the option in more categories for variations on a single listing.

And as follow up - why when I use a category that has variations available and create a listing if I use a "sell similar" option for that listing does the variation option disappear?  I much prefer to "sell similar" and change categories as necessary to not have to copy over a bunch of boilerplate stuff on my listings, but if I do, there is not an option for variations, even if I don't change categories.

[mam98031]

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tyler@ebay wrote:

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@selsa84 wrote:

Good afternoon. I purchased an item 2 weeks ago and when i recieved it it was not as described. Opened case, shipped back, tracking shows item recieved. Asked for my refund and they wont answer now. Seller has 10 negatives stating that after return process the seller never replys. Ebay case says i am not covered by Money back guar. Why? 

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Hi @selsa84 - unless this is on a different account I think there may be some misunderstanding. I would check your eBay message center for more detail, as it looks like your return has been replied to. If you need help updating the case with your return shipping information I suggest contacting CS by chat, email or social media. Thanks!

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Where do we access CS by Chat?

[golfingaddict]

ebay states that they are aware of postal issues and get regular input from the post office but they insist on using "Historical data" for my estimated delivery dates on items sold.  These are causing a host of issues but in light of some of the postal delays that are popping up without clear memos or solid evidence.

I suggest ebay give sellers a little wiggle room  and force buyers to wait a few more days to open INR cases, and if not on all, on those in which the seller has input tracking and shows that they had a scan and movement on the first couple of days.

ebay has increased the return policy days but the delivery dates are just as important.  (at least during this world wide Covid disaster.

I get that buyers are anxious to get their items but there are some buyers that hold fast and strong those estimated delivery dates and as soon as those dates are past  BOOM they open a case despite the seller having no control.

On my last case, the buyer demanded that I make the package move faster (huh? I am not that powerful) and demanded a refund 4 days after the item was shipped on an item that had two day handling and I shipped the same day it was purchased.

\Maybe coding and the process of changing these things are too complicated for ebay but if you were able to adjust the return process, how hard would it be to give sellers a little wiggle room on your hard and fast (short) days to open an INR case.?

[brian@ebay]

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@colin5148 wrote:

I pay for Terapeak, and they removed without any notice the ability to analyze eBay Motors listings. I sent a note to customer service, but never got a response. Again, I pay for this access. Thanks.

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I'm happy to pass this feedback to the Terapeak team 🙂 Thanks @colin5148!